SUMMARY
Over 10 years of professional experience in the Information Technology mainly in Financial Services in areas such as Trade Finance, Risk Bookings, Generic Financing, Global Discounting and Rediscounting, Packing Credits, Foreign Exchange, Forward Contracts, Balance Positions , Credit Limits and Bonds

• IT experience involved with Business Analysis, Domain Analysis, Data Analysis, Business Rules, Gap Analysis, Prototyping, developing/creating business process related documents while working in the Insurance and Financial Services.
• Vast experience conducting and documenting the As-Is/To-Be processes and Business Process Re-engineering (BPR) exercises according to the Rational Unified Process (RUP) and UML development methodology along with understanding of Rapid Application Development (RAD) ,System Development Methodology (SDM) , ERP Systems Implementation and Continuous Improvement techniques.
• Experience in business Data modeling, Data warehousing, Software requirement analysis, Process modeling, Process flow and Quality assurance skills using different methodologies, mainly OOA, OOAD and UML . Conducted Joint Application Development (JAD) sessions with end users, expert team, QA team, and stakeholders for project related meetings. Exposure to SOX (Sarbanes-Oxley Compliance) for internal auditing teams
• SDLC: In depth strong working knowledge of the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing diagrams such as Activity, Class, and or Sequence diagrams, and in addition to creating Business Requirements Document (BRD)
• Developed/executed test scenarios and use cases to support the development team and business groups. Developed Test Cases for Unit Testing, Regression Testing, and User Acceptance Testing along with issue/bug tracking , in addition to maintaining Test Matrix and Requirements Traceability Matrix (RTM)
• Excellent analytical,interpersonal, communicational, presentational, administration skills through out the product life cycle and within business units . Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion with limited supervision

ACHIEVEMENTS

• A successful Domain Expert / Business Analyst Business Process Study and Gap Analysis including some Pre Sales Analysis. Anticipate and resolve critical process issues crucial to a successful implementation.
• Successfully handled all planned activities in the project and met deadlines.
• Identified opportunities for business process improvement and initiate efforts to make improvements.

TECHNICAL SKILLS:

Requirement Analysis, Business Rules, Data Flow Diagrams, Flowcharts, Business Process Modeling & Improvement, Gap Analysis, Prototyping, Cause and Effect Analysis, BRD, BRS

Software Packages/ Processes Model Tools:

MS Office Suite 9X/2000/XP(PowerPoint, Word, Excel, Access, and Outlook), Banner, Lotus Notes, MS Outlook, MS Project, MS Visio, Rational Rose; Rational Requisite Pro, Business Objects 6.5

Rational Tools:

RUP, UML with Rational Rose, Rational Requisite Pro 6.x, ClearQuest, ClearCase, Together Soft (UML), MS Office Suite, MS Visio, MS Project

Data Bases:

MS Access 95/97/00/02, MS SQL server 2003/2007, Oracle 10g/9i/8i/7.x,Teradata

Operating Systems:

MS Windows (9X/NT/2000/XP), Linux, Unix, Sun Solaris 8/9/10

Web Servers/Middlewares:

MS IIS , Apache, BEA WebLogic, BEA Tuxedo,IBM Websphere,JBOSS, MQ Series

Data Warehousing:

Data Mart, Design Schemas: Snowflake and Star, OLTP, OLAP

Data Modeling:

ER Diagrams, Erwin, Conceptual, Logical, physical schema

Methodologies:

Spiral/Waterfall, RAD, JAD, RUP, Agile, OOA, OOD, UML, Prototyping, Use Case

Version Control Tools:

Rational ClearCase, ClearQuest, PVCS,SVN,CVS

Testing tools:

Mercury Test Director, Win Runner, Rational Suite

System Design and Planning:

WAN Architecture & OSS/BSS, NOC and Data Center Planning, ISO/OSI Layers 1, 2 and 3, Network Capacity Management, Traffic Management and QoS, TCP/IP, Frame Relay, ATM and VoIP

EXPERIENCE:

Confidential,NY Senior Business Analyst and Project Management Apr 08 till Date
Confidential, is one of the largest banking and financial services organizations in the world. Through an international network linked by advanced technology, including a rapidly growing e-commerce capability, HSBC provides a comprehensive range of financial services: personal financial services; commercial banking; corporate, investment banking and markets; private banking; and other activities. The requirement was to develop a system for the credit cards division to monitor credit card business. Mainframe web based architecture was developed considering the increasing business volume of the credit card division and user-friendliness.
Responsibilities:

• Interacted with Business Users and conducted user interviews/JAD sessions with relevant business Units and developers for the requirement clarification and brainstorming.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Corrected the application manual according to the business workflow and analyzed software requirements and specifications documents.
• Coordinated with QA team (test plan) for the applications and executing them in the strict timelines.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Working knowledge of requirement gathering by conducting personal interviews, developing questionnaire, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements
• Prepared the traceability matrix for the application.
• Developed a Change Management Program (CMP) to assure that the negative impact of changes to the company’s Information Technology system will be minimized by using a standardized process of governance.
• Leaded all business development efforts
• Acted as mentor to team (Gives team solutions to problems or obstacles they face)
• Assures all code meets proper standards.
• Creates and maintains timelines for all development projects. (Queues and prioritizes projects based on company goals and management direction)
• Supplies weekly status updates (emails a weekly status of all activity on projects)

Environment: Rational Unified Process (RUP), Rational Suite (RequisitePro, ClearQuest, ClearPro), MS Office Suite, MS Visio, MS Project, Business Objects, Windows XP, Oracle 9i, Mercury Test Director
Confidential,CT Senior Business Analyst and Project Management Jun 07 to Mar 08
Medicare Application(ORCA)
Ovations Enterprise Services, in alignment with Part D Operations and Shared Services Operations, has identified an opportunity to establish an integrated service center desktop solution. This solution is intended to provide an end-to-end view of the customer, establish and support the integration of processes across the enterprise, and improve the customer’s overall experience by enabling the enterprise to service more effectively and efficiently across the following customer-centric areas:

• Appeals & Grievances
• Ancillary Products (
• Benefits
• Services
• TeleSales
• Customer (Member and Provider) Service Units
• Broker Service Units
• Escalations Unit
• Clinical Call Centers (Level I)
• Clinical Call Centers (Level II )
• Care Managers
• PartD Call Centers

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements using Rational Rose & Requisite Pro – RUP
• Formulated documents as per business requirements for existing and future business systems
• Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios
• Worked with Operations Support System OSS to engineer and manage the existing system
• Participated in full project life cycle, including gathering user requirements, screen and report design, in addition to implementation and roll out
• Designed and documented detailed business requirements and functional requirements.
• Worked alongside with cross functional teams in order to establish comprehensive business and functional requirements and then translating those requirements into software design specifications using various notations of UML for designing and documenting the detailed business and functional requirements
• Acted as a liaison between business staff and technical staff to articulate needs, issues and concerns as per department requirements
• Analyzed and prioritized key reports for day to day servicing needs for products monitoring processing and Inspection
• Was responsible for developing and managing project plans: system requirements, change management policy standard and procedures by utilizing Rational Unified Process (RUP).
• A strong emphasis on developing and producing daily, weekly, monthly reports for different departments, especially the Regulatory Department was practiced
• Ensured better compatibility and easier maintenance of application within the IT structure.
• Documented, reviewed, and verified testing procedures for compliance to Interface Quality Assurance and Development standards and policies and other required standards
• Integrated static data with other systems to maintain a central repository of common data
• Ensured that project/requirement(s) are properly tracked and documented as per Project Manager’s needs
• Reported to business and reporting manager as necessary with status. Assisted Management Team with necessary updates on projects
• Assisted with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Assisted the IS and Technical team in understanding and developing the functionality
• Conducted JAD sessions with business unit owners and portfolio team to capture business requirements and system behavior
• Worked with the UAT team to validate that the developed application will meet the business requirements
• Identified and documented issues, risks, gaps and their impact to the project life cycle. Provided recommendations and alternatives. Analyzed the Gaps for Training purposes.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the Software Development Life Cycle (SDLC)
• Documented application features and operations in detail, including screen layouts, business rules, process diagrams, pseudocode and other documentation
• Assures all code meets proper standards.
• Creates and maintains timelines for all development projects. (Queues and prioritizes projects based on company goals and management direction)

Environment: Rational Unified Process (RUP), Rational Suite (RequisitePro, ClearQuest, ClearPro), MS Office Suite, MS Visio, MS Project, Business Objects, Windows XP, Oracle 9i, Mercury Test Director, J2EE ,BEA AquaLogic Portal for assembling the UI, JavaScript , Ovations Portlet Framework for common portlet tasks and extensions, Spring Web Flow for MVC / Portlet integration, Jsp with JSTL, spring tags, and Display Tag for rendering html, Spring IOC for linking components, Spring Web Services for calling web services, XmlBeans for converting Java objects to XML and vice versa,Spring JDBC support classes for making database calls, Websphere Application Server 6.1, Oracle10g ,Servlets, Hibernate, XML, Subversion, RSA, Windows XP professional.
Confidential,NY Senior Business Analyst Oct 05 to May 07
The Credit Ratings Analysis or RatingsGateway is the web-based Portal application platform that will bring all of the Analyst’s key tools together in one interface, providing them fast and easy access to integrated news sources, contextual views of credits, ratings data and content, and prioritized publishing schedules. The application provides one stop interface for Credit Analysts to view information aggregated from external sites like Factiva, Yahoo Finance and internal S&P applications like CORE. Custom portlets are developed to deliver this functionality.
Responsibilities:

• Followed a structured approach to gather and formalize business requirements expressed by managers, process owners and operational users of the information system.
• Conducted JAD sessions to analyze business requirements and system architecture/design.
• Liaison between the client and development team to support the client’s data analysis and reporting needs.
• Identified IS strategy to be followed and related IS strategy to Business strategy and communicated the same through written and oral communication to the top management and Systems Analyst and Designer.
• Developed detailed ERDs and DFDs using various modeling tools and developed databases based on the system model following the techniques in SDLC (software development life cycle).
• Analyzed existing data and used tools available to successfully forecast the pricing models.
• Involved in Requirement analysis, created Use Case Scenarios and modeling of the business and application using RUP and UML.
• Worked in creating a supply chain application using ILOG.
• Developed data flow diagrams and made flow chart for the software developing team.
• Captured core business process information, business rules, business entities and other relevant information.
• Identified organizational structure, cultural and business constraints affecting options for change and developed business aims.
• Assessed risks, costs and potential benefits of alternative business process.
• Developed Functional Specifications and Testing Requirements using Test Director 7.0.to conform to user needs.
• Developed requirements tractability matrix (RTM) using MS Project to trace software requirements to test case.
• Assisted in manual functionality testing of the application to make sure the application behaves as per the business process.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures.

Environment: Windows NT Server, RUP, UML, ASP.Net, Mercury Win Runner, Access, Test Director, Borland Caliber RM, Caliber Define IT, MS Project, UML 2000, EXCEL/ VBA
Confidential,Franklin,MA Business Analyst Jun 04 to Sep 05
The project entailed developing an online end-to-end solutions with all functionalities enhanced as per client specifications. Agents and clients wanted to execute a variety of transactions on the web, ranging from basic account opening and querying to placement of orders, redemption and executing other transactions straight through. The solutions enabled the client to track and profile the customers in order to deliver superior personalized service and stay ahead of competition. The end result was a completely prioritized, and user-friendly, real-time listing of mutual funds, equities, fixed income, portfolios, options, annuities, IPOs and other asset classes to be broadcast over the web and Bloomberg terminals.
Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Conducted user interviews, gathered Requirements, analyzed the Requirements and managed changes using Rational Suite.
• Conducted interviews with end-users to collect requirement and business process information.
• Developed business process models in RUP to document existing and future business processes.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Designed and developed project document templates based on SDLC methodology.
• Participated in various stages of data and requirement analysis for project needs.
• Identified internal and external system requirements, design and configuration set-up, created User Documentation and conducted training classes.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed Use Cases, Activity and data flow Diagrams, Sequence Diagrams, flow charts and OOD using UML.
• Assumed ownership of Use Case Diagrams, Use Case narratives and other various artifacts.
• Assisted PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Performed JAD sessions with relevant business Units to optimize workflow.

Environment: Java, J2EE technology, Windows 2000 Advanced Server, UNIX / Oracle Platform, MS Visio, RUP, Rational Rose, Rational Clear Quest, Rational ClearCase, Caliber Define IT, rational test manager, Rational Robot
Confidential,NY Business Analyst Oct 02 to May 04
Confidential,World Markets financial services include credit and capital market products, investment banking, commercial banking and merchant banking. The application was developed as a product to capture, analyze, calculate and report risks for all asset classes traded by the client bank. The asset classes consisted of OTC bond options, Repos, commodities, stock loan/borrow, OTC derivatives, FX options/FX forward. It could generate paths and stress scenarios so that trade can be valued against various paths and scenarios. It allowed traders to perform what-if analysis, stress test and computed VaR under different confidence levels
Responsibilities:

• Participated in project review meetings and gathering Business Requirement Documents (BRD).
• Conducted user interviews, gathered requirements, analyzed the requirements using Rational Rose requisite pro – RUP
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design)
• Experience with ERDs to analyze the nature of all significant interactions.
• Participated in JAD and JRP sessions and interacted with technical leaders from various departments
• Designed the business requirement collection approach based on the project scope and SDLC methodology
• Conducted workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Created and Maintained Supporting documents (technical, business, project level and sops) to meet SDLC standards
• Conducted User Acceptance Testing (UAT)
• Excellent working knowledge of regulatory requirements
• Maintained the Requirement Traceability Matrix (RTM)
• Defined various scenarios for testing the application and wrote test cases based on these scenarios as well as ad-hoc test cases based on interactions with users
• Developed and wrote test cases for the testing efforts in compliance with Design Control Policy
• Updated and wrote several SOPs for day-to-day functioning of the system as well as emergency operation (system recovery, back-up, etc)
• Created a detail Requirements, Test plan and procedures for application testing using Rational Test Manager.
• Made sure that the current testing practices meet legal compliancy standards
• Performed data integrity testing by executing SQL statements.

Environment: Rational Rose, Windows 2000, XML, HTML, XML, XSL, MS Visio, MS Project.
Confidential,INDIA Business Analyst July 00 to Sep 02
Activity Module is an integral component of web-based Customer Relationship Management (CRM) named Smart Office (SO), solution for Insurance Agents and Advisors. Activities covered are appointments, calls, projects, etc. to be carried out for/with the contact primarily for the sale of an insurance policy or investment. Activity records enable users to record and monitor these activities with ease. In addition to placing these activities on a calendar for quick and organized reference, the user can also automate the creation of recurring activities, use a system of outcome reporting upon the completion of activities, run reports and perform statistical analysis of the efficiency of the efforts, based on the outcomes reported. It also involves notifying the user using an alert mechanism of his/her upcoming timed activities before the pre-specified time.
Responsibilities:

• Communicated with Business Users to identify needs, define project scope, and detail functional and non-functional requirements
• Documented the Business requirements while involved in Software Development Life Cycle (SDLC)
• Successfully used RUP Analysis model, gathered requirements, facilitating use case workshops in sessions
• Used tools such as Rational Requisite Pro, defined Business and System use cases and Activity diagrams
• Reviewed documents/templates to create BRD and implemented the RUP process, identified Worked on the Flowchart and Process diagrams using MS Visio
• Generated Use Case diagrams, Sequence diagrams, Business Objects reports, Domain Object Model, in addition to creating and presenting PowerPoint presentations
• Held and attended presentations and meetings to coordinate efforts among all the groups, leading the inception phase

Environment: Rational Unified Process (RUP), MS Project, MS Office Suite, Waterfall SDLC, Oracle , and Visual Basic

ROLES

• Senior Business Analyst and Project Management Team Lead
• Senior Business Analyst
• Business Analyst
  

  Tools/Methods

  • UML
  • BPR
  • Rational Rose
  • RAD
  • SDM
  • RUP
  • SOX
  • Waterfall/Iterative Lifecycle
  • Test Driven Development

  Industry/Application

  • Finance
  • Insurance

  EDUCATION

  • B.E. (Bachelors of Engineering)
  • Business Analyst certification
  • Project Planning and Management certification.