SUMMARY

• Professional with over 8 years of experience with an excellent and proven track record as a Business Analyst/Technical Writer in telecom and finance industry.
• Good understanding of Business/Requirement Analysis, Quality Assurance, Content Development, and Management.
• Managed the quality and standards of the documents by manual testing and reporting bugs.
• Created presentations and presented in front of the Senior Management regarding the document strategies and product.
• Evaluated existing document control practices, identified issues, and made suggestions for improvements.
• Managed documentation for bug fixes and change requests via electronic version control system.
• Created analytical and precise API documentation.
• Maintain status and generate reports on documentation on a regular and timely fashion
• Schedule team meetings for documentation reviews, bottle - necks and other discussions
• Comprehensive knowledge of Document Development Life Cycle (DDLC) and Software Development Life Cycle (SDLC) with thorough understanding of Confidential phases like Requirements, Analysis/Design, Development, Review and Maintenance .
• Excellent Business writing skills. Created Business Requirements Documents (BRD), Support manuals, User Guides, Help manuals, and Installation documents.
• Comprehensive knowledge of creating Unified Modeling Language (UML), Swim Lane diagrams and Process flow diagrams.
• Well versed with using Content Management System( Confidential ).
• Worked extensively in Agile environment.
• Good understanding of Confidential compliance.
• Outstanding communication skills and ability to work effectively with team to translate business requirements into effective technical documents and liaison between the key IT personnel and business contacts.
• Excellent team player to work in conjunction with other writers, testers, developers and other team members to enhance the Quality Standards in Projects.

TECHNICAL SKILLS

Documentation Tools: Adobe Framemaker, Adobe Professional, Corel Designer, Flare, RoboHelp, Microsoft Office, Microsoft Word, Microsoft Visio, SnagIt, Microsoft Power Point, Microsoft Paint

Operating Systems: Win 9x/NT/2000/XP, UNIX

Languages: Java, SQL, HTML, CSS

Databases: Oracle, MS SQL server, MS Access, IBM DB2

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst/Lead Technical Writer

Responsibilities:

• Created PowerPoint presentations and presented to the stakeholders.
• Owned all the documentation for the product.
• Product Overview Document, Product Comparison document, Feature Description
• Document, Release Notes, Tech Notes, User guides, Configuration guides, Customer Support documents, and How-to Guides for the product.
• Created analytical and precise API documentation containing instructions about how to effectively use and integrate with the APIs
• Maintained quality of the product/documentation by helping with manual testing and reporting bugs using Jira. Made sure the bugs were addressed on time.
• Maintained documents for new releases or any potential bug fixes.
• Maintained online documentation repository (knowledge management) using Confluence.
• Provided clarification on issues regarding the functionality of applications

Environment: MS Office Suite

Confidential

Sr. Technical Writer

Responsibilities:

• Developed User manuals, Report documents, Help manuals, Feature Description documents, and System manuals for the products
• Created Swim Lane diagrams for defining the flow of discrete communicating systems
• Published documents for bug-fixes and enhancements using the version control system
• Provided clarification on issues regarding the functionality of applications
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Helped design Business Models and Business Processes
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, and MS Office Suite

Confidential

Sr. Technical Writer

Responsibilities:

• Developed User manuals, Report documents, Help manuals, Feature Description documents, and System manuals
• Created Process Flow Diagrams (Swim Lane diagrams)
• Mentored team of two writers
• Provided clarification on issues regarding the functionality of applications
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe FrameMaker, Adobe Professional, MS Visio, Flare

Confidential

Technical Writer

Responsibilities:

• Onsite coordination with offshore to deliver the documents.
• Implemented fixes for potential bugs
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements using the version control system XDOC
• Used ServiceNow to keep track of documentation related incidents which were reported though self service portal, chat, email, or phone, and worked to resolve them based on the priority.
• Provided clarification on issues regarding the functionality of applications
• Worked with development and testing teams to accomplish timely release objectives

Environment: Adobe FrameMaker (Structured Authoring Tool), Adobe Professional, RoboHelp, MS Office, SnagIt, ServiceNow, and Corel Designer

Confidential

Technical Writer

Responsibilities:

• Implementing potential change requests to the production servers
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements from the version control system
• Provided clarification on issues regarding the functionality of applications
• Assisted the Project Managers in the development of standard project documentation.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and

Environment: Adobe FrameMaker, Adobe Professional, MS Vision, MS Office, and SnagIt

Confidential

Software Engineer

Responsibilities:

• Developed User guides and Configuration guides for the applications being supported, i.e. TIAM, UAR, CMR and ULUM
• Analyzed and resolved live issues, and pointed out any potential bugs
• Prepared and maintained up-to-date documentation of the application
• Provided clarification on issues regarding the functionality of applications
• Performed functional Testing
• Created Triggers
• Created Oracle Views
• Created Jasper reports
• Created user manual
• Bug Fixing

Environment: Java, Struts, Spring Framework, Hibernate, JSP, SQL, Microsoft Word, and SnagIt

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