QUALIFICATION

SUMMARY: Management and Business Process Engineer specializing in Business System Analysis, Process Improvement, and Process Modeling training with experienced in process workflow development, requirements gather, data analysis, and project planning and management.

EDUCATION:
Degree: Bachelor of Science in Mechanical Engineering
Ronald E. McNair NASA Scholarship (Full 4 year undergraduate tuition and summer internships)
Degree: Bachelor of Science in Applied Physics
CONSULTING

EXPERIENCE:

Confidential
Lead Business Process Analyst, Atlanta, Georgia April 2011-present

• Lead business requirement meetings to create the "future state" process model in ARIS depicting Coca Cola's future methodology for selling and delivering the new Freestyle soft drink dispenser to retail markets
• Conducted business analysis sessions with the space management team to create a "current state" process model in ARIS depicting the process inefficiencies for stocking bottled drinks into retail outlets
• Lead business requirements sessions for Coca Cola's space management team to create "future state" process model in ARIS describing their new web based application for delivering product stocking diagrams to retail customers and reduce customer stocking errors by 50%
• Created a "current state" business process model in ARIS analyzing the pain points within Coca Cola's coupon creation and coupon management processes
• Performed business requirement discussions with the coupon development team to create "future state" process models in ARIS outlining Coke's new coupon management and coupon creation web application to reduce coupon development time by 15%
• Lead business analysis sessions to create a "current state" process model in ARIS showing the manual process inefficiencies within Coca Cola's customer marketing survey and customer marketing agreement process
• Conducted business requirement sessions with customer marketing agreement team to create a "future state" process model in ARIS to showcase their new Club Coke customer marketing agreement application to automate marketing survey reporting to senior executives
• Developed the comprehensive "current state" process model in ARIS outlining Coca-Cola's IT Warranty and IT Support process for application development
• Managed the weekly manual reporting of the national closure and opening of 1000+ customer retail outlets selling Coca-Cola soft drinks

Confidential
Business Process Analyst, Englewood, New Jersey November 2010-April 2011

• Developed business process and process step models for Unilever client to demonstrate their global operations
• Provided business process modeling training to the client utilizing the modeling software know as ARIS
• Assisted in auditing the risk and mitigation strategy for the Unilever client for their Supply Chain and Finance departments

Business Process Analyst, Washington DC September 2010-November 2010

• Audited the United States Postal Service's (USPS) proposed method of reducing service to five days of mail delivery
• Coordinated meetings with USPS's division managers to analyze their business requirements for changing delivery service
• Developed an "Current state" model of the USPS's global business operations to pin-point business operations and departments impacted by future program initiatives.
• Assisted in developing a comprehensive work plan detailing the steps, timeline, and feasibility for the USPS to execute their future initiative of five days of service

Business Process Analyst, Houston, TX April 2010-September 2010

• Analyzed the business requirements of Baker Hughes's program initiative to convert pre-existing process workflows into a standardized format in the ARIS process modeling database
• Lead the conversion effort of creating over 600 ARIS business process workflows from Baker Hughes's existing business process repository
• Managed a team of 8 offshore ARIS modelers to create and deliver the 600 process workflows and supporting documentation.
• Administered the quality assurance standards to all 600 process workflows and supporting documentation.
• Developed process modeling training presentations for the client's modeling team

Business Process Analyst, Mexico City, Mexico February 2010-April 2010

• Audited the Mexican Revenue Agency\'s (SAT) business process repository for business process management compliance
• Coordinated meetings with SAT's business managers to communicate corrective actions for their business process workflow repository to meet compliance standards
• Lead the configuration of the client's business process workflow repository utilizing the process modeling software ARIS based upon my recommendations
• Developed and conducted a two day accelerated business process modeling training session for the local business analysis team

Business Process Analyst, Atlanta, GA February 2009-February2010

• Conducted business process improvement sessions with Dow chemical to blueprint their current global business operations.
• Created over 50 business process workflows to allow Dow Chemicals to developed key performance indicators and make changes to existing policies and procedures to streamline their global operations.
• Lead the process modeling effort of three work stream teams for Dow Chemicals
• Trained 112 Dow employees on how to use the ARIS business modeling software and provided modeling support for the employees who would assist in modeling.

Business Process Analyst, Atlanta, GAOctober 2008-February 2009

• Created data migration mapping document to instruct Accenture information technology team on proper transfer of financial lending data to a new database system in an IBM Rational Data Architecture environment
• Developed multimillion dollar proposal for a contract with the Wyeth pharmaceutical company to replace their current product database system alongside Accenture Senior Manager
• Analyzed customer service response data for major telecommunications client leading to the reduction of customer call time by 15% and to the determination of customer service error

IT ComplianceAnalyst, Reston, VAAugust 2007-October 2008

• Conducted quality process review assessments, best practice review inspections, and investigations of work plan compliance for a 70 member procurement team
• Identified problem areas regarding work plan management, security clearance waivers, and administrative resources to ensure adequate and effective project management
• Formulated recommendations to senior managers for maximizing seating arrangements, creating review sessions for work products, and information security training
• Audited the testing strategy used in the integration of the new SAP procurement technology to for the government client
• Created Risk Management, Quality Management, and Performance Management Plans to foresee and outline the mitigation process for project risks
• Analyzed project work plan to create Earned Value charts depicting Schedule Performance Index, Cost Performance Index, and Budget at Completion which were used to identify trends or weakness regarding project performance

SKILLS: ARIS, MS Visio, MS Project, MS Word, MS Excel, MS PowerPoint