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Business Analyst/technical Writer Resume

SUMMARY:

  • An enterprising, hard - working and technically skilled technical writer/documentation specialist, known for accuracy, attention to detail and timeliness gleaned from the analysis, writing and editing for an array of audiences.
  • She can provide accurate, concise work.
  • Confidential strives for excellence in every endeavor that contributes to her success throughout a 20-year career in authoring and editing complex technical concepts in language that can be consumed by varied audiences.

SKILLS:

  • Document/Content Management (SharePoint, HP Quality Center, Lotus Notes, MasterControl)
  • Requirements Analysis
  • Technical/Development Liaison
  • Technical Trainer
  • Implementation/Migration Coordinator
  • Process Analysis
  • Business Relationship Management

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Technical Writer

Responsibilities:

  • Research, edit, and complete User Group Descriptions for Active Directory per Confidential Guidelines using a suite of proprietary tools and resources.

Confidential, RTP (Research Triangle Park), NC

Senior IT Technical Business Analyst/Business Relationship Manager

Responsibilities:

  • Acted as a liaison with other Business groups to capture and create the necessary data and information for Business Cases, User Requirements, Document Workflows, and assist Business Owners with Risk Analysis as part of the Validation process.
  • Provided technical writing expertise to create and deliver training to support ITIL, GAMP, IT Document Management, and other Business Process (e.g. SOPs, Policies, and Work Instructions).

Confidential, RTP (Research Triangle Park), NC

Senior Technical Writer

Responsibilities:

  • Provided technical editing and writing expertise in the creation of Business Requirements Documents, SOPs, SharePoint Demos, work flows, created user manuals, video training modules, requirements documents, and additional materials, as requested.

Confidential, RTP (Research Triangle Park), NC

Senior Technical Writer

Responsibilities:

  • Created user manuals, video training modules, requirements documents, and other support materials as part of the Cisco Ready User Experience Team.

Confidential, Raleigh, NC

Senior Technical Writer

Responsibilities:

  • Created user-training materials, reference documents, and SOPs (policy writing) based on SME interviews and customer insights.

Confidential, Raleigh, NC

Senior Business Analyst

Responsibilities:

  • Provided project plans and content analysis of the current state and future state of three SharePoint environments and developed a migration and integration plan to consolidate each environment into a single SharePoint instance.

Confidential, Alexandria, VA

SharePoint Solutions Technical Writer

Responsibilities:

  • Developed the process and project plan for capturing technical specifications and creation of technical deliverables.
  • Managed SDLC process for SharePoint 2010 development and migration team by working across multiple project domains and ensured Confidential . Security Exchange Commission Change Management and Quality Assurance ( Confidential ), 508 Compliance, ITIL, and CMMI standards.
  • For Technical Review Board approval, documented the System Architecture, Security Plans, Disaster Recovery Plan and Contingency Plans; Used SEC PM, SDLC, Confidential (HP Quality Center), and IA initiatives and standards to track compliance.

Confidential, Arlington, VA

SharePoint Lead

Responsibilities:

  • Created migration related documentation as part of the project plan (policy creation and process mapping) for SharePoint and other legacy Portals (test scripts/use case/analysis-HP Quality Center) utilizing SnagIt, Adobe Photoshop, and Visio using ITIL and COBIT compliance standards and methodologies.

Confidential, McLean, VA

Associate Technical Writer/Editor

Responsibilities:

  • Created e-learning user guides and user manuals for SharePoint based on the needs of the user community.
  • Provided Project implementation plans and technical documentation to support recommendations and system requirement and gathered project requirements for SharePoint 2010 sites and work with Developers and Administrators to meet specified requirements.

SharePoint Administrator/Web Developer

Confidential

Responsibilities:

  • Managed and administered SharePoint portal per customer specifications, in addition to several custom Lotus Notes applications while providing consultant, documentation, and training services to implement Microsoft SharePoint Services and Technologies via consultations with SMEs to ensure proper integration of SharePoint 2010 with current business processes within the parameters and standards of ITIL and COBIT standards and best practices.

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