SUMMARY:

• I am a results - oriented Business Analyst/Sr. Technical writer with 35 years of experience.
• I have a proven track record of successfully partnering with clients and internal teams to successfully design, develop, and implement software applications and tools (requirements documents, end-user documentation, on-line help systems, Web sites, and business processes) to enhance the user experience.

MY AREAS OF EXPERTISE INCLUDE THE FOLLOWING:

• Business Process Analysis
• Technical Document Design and Development
• Training Class Design and Development
• Web Site Design and Development
• On-line Help Design and Development
• Requirements Design and Development
• I have professional experience in the following business sectors:
• Computer Software/Hardware
• Banking
• Entertainment
• Financial Data Services
• Internet Services & Retailing
• Information Technology
• Pharmaceuticals
• Real Estate
• Utilities

TECHNICAL EXPERIENCE:

• Excel
• Internet Explorer
• Outlook
• PowerPoint
• Publisher
• Visio
• Visual Studio
• Word
• Acrobat
• Dreamweaver
• FrameMaker
• InDesign
• Photoshop
• RoboHelp
• ForeHelp
• Interleaf
• MIF2Go
• SAP
• SnagIt
• Word Perfect
• C/C++
• COBOL
• DHTML
• HTML
• Java
• JavaScript
• Visual Basic/VBA
• Word Basic
• XML
• Apple Mac OS
• MS DOS
• Windows 2000/XP/7/8/10
• UNISYS OS 1100
• UNISYS 1100/2200
• UNISYS A Series
• UNIX/LINUX
• VAX VMS
• Agile Programming
• Use Cases

PROFESSIONAL EXPERIENCE:

Confidential, California

Business Process Analyst/Sr. Technical Writer

Responsibilities:

• Develops procedures and programs for the Systems Protection and Controls group.
• Develops training materials for the apprenticeship training.
• Works with subject matter experts to develop and process the technical documents and technical presentations.
• Developed a writing class to increase the group’s technical report-writing skills and is currently developing an on-line version of the same class.
• Conducts writing classes for engineers as necessary.

Confidential

Technical Writer

Responsibilities:

• Responsible for developing procedures for the Energy Engineering and Electric Operations groups.
• Worked with subject matter experts to develop and process the technical procedures for transformer testing, oils sampling, diagnostics, and assessment procedures for the station testing and maintenance groups.

Confidential, Irvine, California

Business Analyst/Procedure Writer

Responsibilities:

• Created Microsoft Office 2010 templates for bank-wide policies and procedures required by bank regulators.
• Developed more than 100 time-critical policies and procedures that successfully prevented the bank from paying millions of dollars in Federal penalties.

Confidential, Torrance, California

Business Analyst/Functional Technical Writer

Responsibilities:

• Created Microsoft Office 2010 templates as the Technical Write for the PMO project whose purpose was to develop global standards for Honda Project documentation.
• Created informational and instructional documents to guide Project Managers and other management personnel to use when creating project funding presentations.

Confidential, Westminster, California

Application Program/Project Analyst /Technical Writer

Responsibilities:

• Created site-wide policies and procedures, highly technical, job-specific procedures, presentations, and other documents such as employee handbooks, project, plans, management reports and technical and desktop procedures using a diverse set of tools including Word, Visio, PowerPoint, SnagIt, Acrobat, and other tools as necessary. This resulted in my receiving a $1000.00 Spot Bonus “For continually going above and beyond job expectations.”
• Created Word templates and macros used to create and maintain policies, procedures, and other documents.
• Created Excel spreadsheets used to track program and project data.
• Designed and create standard and on-line forms using Word, Adobe Acrobat, and other tools as required.
• Designed, created, and maintained two Web portals (one for outside customers and the other for internal use) using Information Architecture and Business Process Analysis skills and a variety of tools including Dreamweaver, HTML, JavaScript, and Photoshop.
• Designed, created, and maintained a SharePoint Web portal using SharePoint, HTML, Photoshop, and other tools as required.
• Developed Microsoft Project plans and managed projects for site-wide quality and safety initiatives.
• Provided Microsoft Office technical support and training as necessary for Word, Excel, PowerPoint, and Visio.
• Created and published a successful quarterly, site-wide newsletter, the SSID-ESI Spotlight, using InDesign, Photoshop, SnagIt, and other tools as necessary. Redesigning the newsletter resulted in my receiving an Achievement award for my efforts.
• Managed Personnel Qualification Standards (PQS) project to ensure that 240 employees were qualified to perform their assigned tasks
• Developed naming conventions and created directory structures to make documents more accessible.
• Used Business Analysis to define the qualification process and created procedures and forms for use throughout the facility using Word, Visio, SnagIt, Acrobat, and other tools as required.
• Designed Word document templates and created 200+ SSID Common and AOR-specific Personnel Qualification Standards (PQS)
• Created Excel spreadsheets used track qualification attainment and expiration dates for 240 employees.
• Tracked qualifications for 240 employees using Excel spreadsheets, SAP, and eQIS/T2000 (SONGS proprietary software).
• Received a $1000.00 Spot Bonus for my work on this project.
• Chosen by my peers to serve as the Business Unit Representative to the Safety and Work Environment Congress (SWEC).
• Was recorder for the group from 2010-2013. Set up meetings, created and distributed meeting agendas and minutes, created Excel spreadsheets for tracking safety issues and tracking and monitoring the Capture the Hazard, On-the-Spot, and Close Call safety programs.
• Redesigned, restructured, and rewrote the SWEC charter resulting in a more usable document that was tightly organized, clear, and correct.
• Used my Business Process analysis skills and a variety of tools, including Word, Excel, SnagIt, Photoshop, and Acrobat, to develop the Close Call Tracking process, required on-line and physical forms, and tracking spreadsheets ultimately used throughout the Confidential & Confidential business unit.
• Founding member and recorder of the Westminster Combined Facility ( Confidential ) Environmental, Health, and Safety (EH&S) Site Team.
• First organization of its kind at Confidential Edison. It brought together safety leaders from diverse organizations that occupied the Confidential to discuss and resolve environmental, health, and safety issues common to all organizations.
• As recorder for the group set up meetings, distributed meeting agendas and minutes, and tracked safety issues. (Word, Lotus Notes, Excel, Acrobat).
• Wrote the Confidential EH&S Site Team charter using Business Analysis skills and a variety of tools including Word, Excel, SnagIt, Photoshop, and Acrobat.
• Coordinated and conducted monthly safety meetings for the business unit. This includes arranging for outside speakers and using a variety of tools (Word, PowerPoint, SnagIt, Acrobat) to create and deliver PowerPoint presentations for variety of relevant safety topics including: stress management, heart health, office and workplace safety, cybersecurity, teamwork, effective communication, electrical safety, driving safety, and so forth.
• Received numerous Edison awards for my work. A list of awards I received is on the last page of this document.

Confidential, Irvine, California

Sr. Technical Writer

Responsibilities:

• Produced technical documentation and online help systems for pharmaceutical clients with a new “look and feel” that increased the accuracy of the documents and made them easier to use and more accessible to the clients.
• Used Framemaker and Oracle-specific tools to produce more than 1800 pages of documentation during the contract periods including:
• Six (6) End User Guides
• Five (5) On-line Help Systems
• Three (3) sets of Release Notes
• Two (2) Database Administration Guides
• One (1) Installation Guide
• Produced documentation for a Japanese version of the software.
• Converted existing Microsoft Word documents to XML structured documents that comply with Federal accessibility standards.

Confidential, Costa Mesa, California

Business Analyst/Sr. Technical Writer

Responsibilities:

• Created business continuity plans and coordinated and conducted disaster recovery exercises for Union Bank’s Retirement Services division. As a result, disaster recovery exercises were successfully completed well before their scheduled end dates and times—a first for the Retirement Services division.
• Coordinated and conducted all mandatory regulatory testing for the IT department. Created test plans and test plan formats that enabled the IT department to successfully complete regulatory testing in record time.
• Managed all contracts and software licensing for the IT department. This resulted in an unorganized mass of paperwork being converted into a highly organized, easily accessible, contract/software license library.
• Within six (6) months of my start date, completely reorganized an out-of-control document library consisting of several thousand documents. Reorganizing and protecting documents in the document library ensured that:
• All users were using the most current versions of the documents.
• The division had the comprehensive document audit trail required by Federal Regulators and Internal Auditors.
• Documents were protected from unauthorized access and corruption.
• Division policies and procedures clearly defined how to use the document library and how to prevent document corruption.
• Gained a reputation for meeting user documentation needs in a timely, professional manner.
• At the request of division officers, created and maintained a Microsoft SharePoint site for division documents.
• Set documentation standards for all division documents. This included creating standardized Microsoft Word templates and converting all existing documents to the new formats.
• Provided technical support to Microsoft Office users and created and taught Microsoft Word classes.
• Wrote Excel macros that reduced processing time for required monthly reports from one (1) week to one (1) day.

Confidential, Costa Mesa, California

Business Analyst/Sr. Technical Writer

Responsibilities:

• Worked closely with client management, end users, and technical personnel to gather business requirements and analyze business process flows for custom software applications.
• Produced business requirements documents, and design and functional specifications based on information gathered from client management, end users, user interface designers, and system developers.
• Designed and created online help systems.
• Business Analyst/Documentation Lead for development projects for two major entertainment companies. In this capacity, I coordinated the activities of other writers and the development of all project documentation including project plans, requirements specifications, end user manuals, and online help systems.
• Managed documentation projects during the development of custom software applications for companies in the following industries:
• Real Estate
• Internet Services & Retailing
• Financial Data Services
• Health Care
• Computers, Office Equipment
• Entertainment
• Developed and implemented corporate documentation standards and processes This included creating the following:
• A corporate style guide for use by all employees.
• Standardized document templates used to produce all business requirements, technical specifications, and technical documentation.
• Standardized online help templates.
• Standardized templates for corporate letterhead, fax covers, memos, and interactive forms.