SENIOR ANALYST - REVENUE ASSURANCE Resume HILLIARD, OH - Hire IT People

EXECUTIVE SUMMARY:

Senior Analyst in Confidential ’s Finance Operations department with 12 years of experience delivering strategic business and information technology services for the largest wireless organization in the Telecommunications industry.
Confidential has experience leveraging data, analytics and implementing automation to optimize revenue assurance organizations.
He also has experience training numerous analytic and sales personnel to help the efficiencies of the teams he has been a part of.

EXCEPTIONAL SKILLS IN:

SYSTEMS/PROCESS KNOWLEDGE:

PROFESSIONAL E XPERIENCE:

Confidential, HILLIARD, OH

SENIOR ANALYST - REVENUE ASSURANCE

Responsibilities:

Managed the Dimond and Prebill process for reviewing billing issues to ensure no issues are found or work with IT to fix the issue, while coaching the work force how to resolve the customer’s problem as soon as possible.
Monitor and track all billing issues filed by multiple teams to resolution.
Audit all issues filed by billing team to ensure and provide coaching as necessary when no issue was present.
Improved coaching feedback from 60% down to under 40%, which results is more accurate issues being submitted
Improved efficiencies by providing clear feedback to all channels, which improves the customer experience as well as the sales channel’s knowledge
Helped decrease headcount needed for processes due to less incorrect submissions
Partnered with IT in driving resolution time down from 90 to 60 days
Developed training documents to support the transition of knowledge to new team members
Provide feedback on national billing issues to help reduce call in rate to front line support

Confidential

ANALYST - REVENUE A SSURANCE

Responsibilities:

Audited revenue streams for one billing system with more than 100 million subscribers and annual revenues of over $15 billion dollars.
Extensive knowledge of the wireless infrastructure and billing systems
National lead for Prebill auditing, identified issues to correct overbilling and under-billing customers and working with IT to fix the issue before it bills to the customer.
Provide sign-off for all billing cycles
Perform both Agile and Waterfall testing processes for product launches
Main User Acceptance Testing contact for Confidential network launch to ensure calling and data records were accurately billing prior to launch for Revenue Assurance
Gave presentation to 200 peers on how Confidential will bill based off the design
Investigated and resolved complex billing issues with billing partners in all channels
Provided the last level approval for all bill messages uploaded to targeted customers for 100 million customers

INTERIM BUSINESS PROCESS ANALYST

Confidential

Responsibilities:

Audited over 200 marketing representatives to ensure they were following guidelines for compliance.
Coached representatives on improving their results to be compliant with Sarbaines Oxley reports.
Provided feedback to supervisors on trends and recommend corrective actions be taken for red flag situations.
Work independently to perform compliance audits for Midwest area Continuity Marketing Operations to ensure accuracy of discounts and marketing promotions being given to customers
Track trends, recommend, and implement business process improvements based on audits
Assist with compliance roll outs and huddles by creating documents for representatives to follow
Assist with new hire training for compliance and sales
Track team members training reports to ensure everyone has completed all required trainings monthly