OBJECTIVE:

• Proven, self - motivated professional seeking challenging Business Analyst position leveraging diverse background in ecommerce, IT and business.
• Background includes experience from Fortune 500 firms ( Confidential, Confidential, and Confidential ) down to start-ups.

TECHNICAL SKILLS:

• Business Analyst / PM / Cloud
• Waterfall / Agile PM Methodologies
• Aligning IT Deliverables to Requirements
• IT Iterative Development / SCRUM Certified
• CTO Configuration, CPQ, CRM
• Advanced MS Excel, Salesforce App Exchange

PROFESSIONAL EXPERIENCE:

Sr Business Analyst

Confidential, Durham, NC

Responsibilities:

• Lead requirements-gathering sessions to define business process requirements to modernize from legacy election systems to cloud-based solution using Confidential (similar to Salesforce).
• Identify and document use case scenarios, process flow diagrams, business rules and functional requirements using Visio and iServer.
• Lead and mentor less experienced business analysts toward cloud-based solutions.

Business Analyst

Confidential, Durham, NC

Responsibilities:

• Conduct detailed analysis for P4 Child Services program area in support of comprehensive case management solution utilizing the Cúram Business Application Suite v6.
• Tools used include JIRA agile boards (JIRA v7.1.6) and SharePoint.
• Assist with designing cross-track business solutions that involves development of business and functional specifications to support Confidential requirements covering 100 counties.
• Perform PMO activities related to project milestone tracking, work plan updates, status reporting, service metric reporting, and project deliverable tasks.
• Knowledge and experience with Cúram workflow and business rules in child services modules.
• Support system go-live activities including conversion, training delivery and user acceptance.

Cloud Business Analyst

Confidential, Raleigh, NC

Responsibilities:

• Business Analyst/Project Lead focusing on NC Confidential management, integration testing and implementation of Teaching Strategy’s cloud-based K-3 assessment application.
• Responsibilities include end-to-end project lifecycle tasks from gathering/documenting/prioritizing business requirements, initiating iterative/agile work sessions between vendor and Confidential stakeholders, planning & performing of functional QA production acceptance testing and providing general guidance for Confidential to transition from legacy to cloud-based culture and pm methodology.

Business Analyst / Project Lead

Confidential

Responsibilities:

• Business analyst led transition of Confidential x86 server configurator application from Confidential to Confidential domain
• Worked with stakeholders to document blueprint requirements for Sales Configurator tool ( Confidential ) enhancements needed from Confidential ’s 2014 Confidential x86 server business acquisition.
• Confidential configurator tool enhancements included:
• CRM-to- Confidential integration w/ CRM part number search, substituted Confidential with Confidential Oracle backend database ( Confidential ) and ability for business unit mangers to create new catalog entries on-demand directly via Sales Configurator UI, eliminating need for inefficient manual legacy processes and tools.
• Coordinated offshore Dev / UI team communications using iterative sprint sessions to ensure development deliverables aligned to requirements in product backlog
• Confidential Project lead involves knowledge of CPQ, CRM, Salesforce, CTO, eCom, SAP and MS Excel pivot tables.

Business Analyst

Confidential

Responsibilities:

• Create, analyze and document stakeholder requirements to support continuous improvement of Service Commerce quoting tool ( Confidential ) managing $8B in annual revenue.
• BA contributions included: troubleshooting, identifying and resolving high profile Confidential emergency Confidential (discount exposure), writing and executing Confidential test plans using Confidential Quality Center for quarterly releases and delivered executive level quarterly release briefings explaining key Confidential team scope accomplishments.
• Completed CPQ product analysis to assess Salesforce Exchange-compliant CPQ quoting app (Callidus Cloud) as Confidential pivots toward SaaS services business operations model.
• Results: Completed Confidential functional prototype demonstrating potential for Confidential to empower business unit managers with self-controlled process to configure business rules tied back to specific team goals and business unit expectations.
• Proven ability to think outside-the-box (leveraging cloud) offering creative solutions to replace inefficient processes while always meeting project deadlines and tight schedules on day-to-day deliverables.

Intuit-Certified ProAdvisor

Confidential, Raleigh, NC

Responsibilities:

• QuickBooks consulting includes company file setup, reconciliation, financial statements, merchant services
• Perform on-site client assessment reviews offering custom solutions to meet specific business owner needs
• Expertise in QuickBooks system integration into 3rd party cloud-based applications
• Affiliations: Bill.com Accountant Program, Confidential Consultant Network, Confidential

Project Manager/Systems Analyst

Confidential, Raleigh. NC

Responsibilities:

• Provide system analysis and project management support for key projects within Interactive Messaging & Database teams.
• Scope of projects include: Interactive Messaging ( Confidential 's targeted on-line marketing campaigns),
• Account Messaging To-Do (drive customer usage of self-service online tools to manage Fid.com retail account) and Interstitial (eDelivery sign-up).
• Project management leadership on Interactive Messaging resulted in 9 successful implementations to production with no back-outs.
• Provided analyst support for “PAS Online Sales & Services" project ( Confidential ).
• Project goal: To drive higher conversion rates while lowering number of required customer interactions.
• Rep-provided recommendation included investment goals, asset allocation strategy, model portfolio and acct opening paperwork.
• Initiated knowledge-sharing “ Confidential ” forum to exchange ideas and lessons-learned with peers.

Developer/Business Analyst

Confidential, Charlotte, NC

RESPONSIBILITIES:

• Assigned to senior level Confidential -based projects in support of Confidential ’s Internal Audit group requiring detailed business process analysis skills in mapping-out workflow and major decision points for their Sarbanes-Oxley federal compliance requirements.
• Successfully developed and deployed workflow applications into production using creative solutions that resulted in streamlined business processes and gained efficiencies (ITD document-push to PKI).
• Software life cycle responsibilities include gathering requirements, business process analysis, design & development, system testing and deployment into production.

Developer/Business Analyst

Confidential, Raleigh, NC

Responsibilities:

• Provided key business process analysis support within ORD’s business unit to resolve problems reported into management from key stakeholders in the field using the systems.
• Often required deep analytical skills probing through various interconnected business systems to track-down the root cause of the problem.
• Delivered senior-level Confidential system administration support for all Confidential servers and applications throughout ORD domain and served as lead analyst for EPA’s Confidential -based helpdesk system (cSupport).
• Served as Configuration Control manager for all ORD-based Confidential applications within EPA.
• Increased efficiency of completing Confidential admin tasks by leveraging highly-effective system administration tools (Team Studio & Power Tools).
• Provided department-level audit/usage reports to management team assisting with negotiations with EPA contracting officer resulting in cost savings and improved customer relations.
• Received EPA Confidential Administration certificate in April 2004 and also completed on-line Project Management certification courses offered through Confidential .

Developer/Business Analyst

Confidential, Durham, NC

Responsibilities:

• Developed trans-national Confidential workflow applications including web-based applications utilizing internally-developed Domino-based web-site templates.
• Responsibilities included technical team lead in Confidential for Confidential development (interfacing with teams in
• Philadelphia), business process analysis, interviewing new developers and provided support to GSK’s global Confidential infrastructure group.

Developer/Business Analyst

Confidential, Raleigh, NC

Responsibilities:

• Supported in the technical architecture & development of a web-based Human Resource application being rolled out to 117 remote locations.
• Responsibilities included detailed business process analysis that led to the development of a web-based application prototype & communications web site that was presented to HR department executives throughout entire organization.
• Primary development tools included Confidential Script, JavaScript & HTML. Backend data is stored in DB2 relational database being accessed Confidential ODBC/SQL.
• Server OS platform is AS/400 with LEI ( Confidential Enterprise Integrator) running as middleware to synchronize DB2 data throughout organization.

Developer/Business Analyst

Confidential, Raleigh, NC

Responsibilities:

• Responsibilities include Confidential Domino development, business process analysis, project management, technical team leader, and Domino server administration.
• Developed workflow, tracking and Web-based collaboration applications that effectively resulted in streamlining key internal business processes.
• Integrated existing Domino applications into client’s Intranet Web site. Development tools used include Confidential Script & JavaScript.
• Used Confidential Pump (LEI) database integration software to support bi-directional data migration between Confidential and Oracle databases.

Developer/Business Analyst

Confidential, Valley Forge, PA

Responsibilities:

• Developed Confidential databases ranging from customer tracking to billing workflow applications.
• Design cycle responsibilities include business process analysis, requirements definition, database design and development, piloting, rollout and end user training.
• Confidential experience includes project management, database integration (Replic-Action), Confidential script, macro language, Confidential mail, document routing, global Confidential infrastructure, remote replication and database security.

Sales Director

Confidential, Langhorne, PA

Responsibilities:

• Generated $320,000 in sales and individually penetrated mass merchant distribution channels.
• Refocused strategy through private consulting arrangement with Wharton Business School.
• Strategy resulted in sustained growth, investor recognition and venture capital funding through private placement memorandum.

Billing Manager/Proposal Coordinator

Confidential, NJ

RESPONSIBILITIES:

• Billing Manager - Effectively managed a multi-divisional billing department contributing to record level annual revenues of $36 MM.
• Automated computer billing systems increasing efficiency by 65% resulting in contract option awards exceeding $2.5 MM.
• Sr. Cost Coordinator - Produced cost proposals entailing joint ventures, subcontracts, cost impacted overhead rates and direct consultations with company president.
• Accumulated a 35% proposal award rate amounting to contract values of $55 MM.

Financial Consultant

Confidential, Plainsboro, NJ

Responsibilities:

• Member of investment review team responsible for financial plan validations; achieved a 95% approval rate.
• Fast and accurate turnaround led to improved efficiency and satisfaction for consultants and clients.

Sr. Financial Analyst/Systems Analyst

Confidential, East Windsor, NJ

Responsibilities:

• Sr. Financial Analyst - Secured a $1.5 MM award fee milestone from the Department of Defense after receiving full audit certification on a $175 MM commercial contract.
• This award involved managing the reconstruction of a performance measurement database under tight deadlines.
• Financial Analyst - Delivered a formal presentation of Confidential ’s Performance Measurement System to NASA in response to a scheduled award fee milestone on the $700 MM Space Station contract.
• Results led to immediate profits, improved customer relations and a promotion as divisional system representative.
• Systems Analyst - Responsible for MIS department’s system upgrade installation to a UNIX based mini computer system.
• Involved translation of financial software applications, LAN networking and programming with C and COBOL.
• Volunteered to support pricing department due to increased proposal activity. Detailed support contributed to the award of a 10-year, $770 MM contract and new market penetration.
• Programmer Analyst - Developed and taught an internal computer users course for Confidential employees.
• The course focused on Confidential mainframe system access and security procedures. Saved the company approximately $ 8,000 in training fees.
• COBOL programmer responsibilities included CICS system enhancements and IDMS program modifications.