SUMMARY:

• Enthusiastic and Business Savvy IT Professional with experience in all phases of SDLC across Waterfall, RUP, Agile/SCRUM aimed at Scoping, defining objectives and requirements and translating them into functional specifications and thereby analyzing them for further Design and Development along with debugging an application optimizing resources adding business values and benefits.
• Experience & understanding of business processes and proficient in creating Business requirements document (BRD), User interface specifications (UI) Use Case Specifications, Functional Specifications (FRD), and Systems Design Specification
• Expertise in developing a high - level deliverables/task charts (sheets) to have a prior understanding about completion of the project to estimate the scope, time and budget.
• Coordinated with Business Users and Subject Matter Experts (SME’s) in gathering and analyzing requirements for overall implementation to build a core (framework) of an application.
• Well versed in developing project blue prints, scope documents and project charters.
• Involved as a team in creating and updating Business Requirement and Process Documents along with End-User manuals, documented project processes and procedures in an easily understandable format.
• Participated in all stages of the Process design that includes descriptive, analytical and executable modeling for best in class Model-based environment.
• Participated in defining process, Case types and creating stages, steps according to business requirements.
• Well versed in defining objectives and requirements and translating them into Use-cases (specifications) and thereby analyzing them for further Design.
• Understanding and experience working on tools like JIRA and Innotas.
• Developed workflows to fix bugs, coordinated UAT sessions with SME’s, QA’s and test specialists.
• Ability to train and evaluate ratings of others by the end of sprints by implementation of SWOT analysis and AIR analysis.

TECHNICAL QUALIFICATIONS:

Operating Systems: MS-Windows XP, Mac OSX, Ubuntu

Methodologies: Waterfall, Agile

Software: Microsoft Office Suite including MS-Access, MS Visio and MS Project, SnagIt, Salesforce, HP Quality Center 10.0 and 11.0, QuickView, Adobe Acrobat, TOAD, Adobe Photoshop, WebEx

Programming Languages: SQL, Java, C++, Python

EXPERIENCE:

Confidential, NJ

Business Analyst

Responsibilities:

• Involved in analysis, design and development of these applications.
• Created AS-IS to To-Be process, current state and future state diagrams
• Worked with management staff to identify and map detailed current processes.
• Perform GAP analysis and identify the process overlaps, redundancies.
• Created swim lane, use-case diagrams to depict the user behavior in the process.
• Created the business requirements and converted into software requirements specifications (SRS)
• Created operational readiness plan (Failure points, risk mitigation) to ensure the future state process created is operational and meets the business needs.
• Provided to the users on future state process to ensure all the impacted teams are familiar with new process.
• Assimilate high-level Swim Lane Diagrams, Use Cases and Use Case Narratives from BRD.
• Manage project deliverables and keep track of the project
• Create weekly status reports for leadership

Environment: UML diagrams using Microsoft VISIO, storyboarding using PPT, HTML, MS Visio, MS Project.

Subject Matter Expert and User Acceptance Tester

Confidential

Responsibilities:

• Worked with the business team to identify, prioritize and quantify the impact of potential fraudulent activities and transactions. The input was crucial for the POS system enhancement.
• Performed user acceptance testing on the model application and reported defects using HP Quality Center.
• Worked with the project team to identify the inefficiencies in the payment process.
• Brought first-hand experience to the table, recommended improvements and created process flows.
• Performed User Acceptance Testing and identified, prioritized the defects.

Assistant Manager

Confidential

Responsibilities:

• Monitor and track daily, weekly and monthly sales and expense reports; analyze sales pattern and forecast future trends
• Ranked Top 10 in the Northeast market based on key performance indicators as a store
• Coach associates in building positive relationships with customers to ensure customer satisfaction
• Work with upper management to ensure appropriate changes are made to improve customer satisfaction
• Train store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account
• Implemented operational workflow for bill payment transactions to efficiently handle high volume transactions and reduce wait time
• Proficient in customer relationship management applications, including QuickView, Salesforce and Confidential Watson
• Regular contributor to the Confidential intranet library, sharing standards and best practices documents with the Confidential management community
• Build skills and successes through continued coaching and performance assessment conversations