SUMMARY:

• Around 6+ years Professional Experience as Sr. Business Analyst in Airlines and Healthcare domain
• Talented and passionate Business Analyst with significant experience in identifying business requirements and defining strategic solutions for Retail and Airlines Industries.
• Proven track record of defining system and/or software enhancements as well as process reengineering requirements and managing the end - to-end implementation process associated with these projects.
• Exceptional oral and written communication skills
• Broad Understanding of IROPS events
• Results oriented, analytical IT professional with experience in Business Analysis, Application Design, Development, Testing, Maintenance, Re-engineering and Project Management.
• Strong knowledge in all aspects of System Development Life Cycle (SDLC) and Rational Unified Process (RUP), Agile and SCRUM methodologies.
• Extensive experience in technical services with an emphasis on project and systems life-cycle process improvement, IT infrastructure, information management and software development.
• Effective partnering with executive management on programs which require comprehensive planning to successfully introduce major IT changes into business operations.
• Proven strengths in managing projects and requirements at both overall and detailed levels, breaking down complex processes into manageable pieces, in effective oral and written communication and creating synergies between business processes and systems functions.)
• Adept in gathering and analyzing product business requirements from users and creating functional specifications.
• Proficient in Business Process Modeling, generating Business Use Cases and designing UML diagrams such as Use Cases, Activity Diagrams and Sequence Diagrams.
• Highly motivated and an expert at working in fast-paced, high-energy, demanding environment with expert capacity in solving problems, dealing with crisis and consistently exceeding customer expectations
• Understanding of failover, disaster recovery and mirroring concepts and experience delivering mission-critical applications in a high-availability environment.
• Worked collaboratively with customer and user groups, technical leads, development resources, engineers, architects and external project teams
• Participate in the implementation and integration of PSS products/features for Confidential

TECHNICAL SKILLS:

Project Methodologies: SDLC, Agile, DPaCE, Rational Unified Process (RUP), UML, Agile, RAD, JAD/JAR

Business Modeling Tools: MS Visio, UML, BPMN

Operating Systems: Windows, UNIX

Database: SQL server, DB2, Oracle

Reporting Tools: Cognos, Business Objects and Crystal Reports

Quality Assurance: Software Application Testing Life Cycle

Business Applications: Microsoft Office Suite, Rally, Fieldglass, FOS, Sabre, PSS, MS VISIO, MS Share Point, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, PHX, AZ

Sr. Business Analyst

Responsibilities:

• Requirements, technical specifications and/or product knowledge. Tested various sprints using Agile methodology
• Used Rally to document the project progress and manage project resources
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology.
• Provide evidence request to AA application/infrastructure teams and validate to make sure that it is meeting PCI compliance.
• Communicate with other teams if their evidence is rejected by QSA and what additional evidence QSA needs to meet the compliance.
• Understanding and experience in Rally.
• Used XML-based data generation and validation extensions for internal QA framework and implemented test designs utilizing these data
• Coordinate with MD's of different applications on daily basis to notify them on the risk involved into their application settings
• Gather, Analyze and document requirements from different user groups and communicate those with the developers, QA and PM
• Worked with the 3rd party vendors to get the XML requirements to share relevant information with the HCPs & created the vendor reference guide in JIRA, Confluence & SharePoint.
• Analyzed API (SOAP and REST API's); validated XML, identified enhancement features.
• Verified the SOAP Messages in XML input for SOAP Message Header and Body. Developed XML documents between Legacy, Production, and UI (User Interface) Specifications.
• Created high level requirements document and use cases using MS Word template and Rally
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel.
• Responsible for creating the System Requirements Specification (SRS) document, detailing the functional and non-functional system requirements and Web Services necessary to interface with each service provider.
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in MS Visio.
• Work closely with Test Analysts/Managers to ensure their understanding of the requirements, review test cases to ensure completeness and provide consultation during test execution.
• Worked on POC and Cognos reports and Dashboards by using multiple data sources.
• Developed reports used Cognos Report Studio for various airline metrics sent to business.
• Demonstrated Cognos reports to show the functionality and different flavors of the tools.
• Created List reports, Charts and Cross-tab reports using Cognos Report Studio.
• Trouble shooting and Maintenance of the already existing Cognos Reports and Cubes
• Translate PSS business objectives into functional requirements, business processes and data models thereby ensuring that business requirements are comprehensively and completely captured.
• Prepared user stories, use cases, process models and supporting business rules for the PSS Program. Coordinate requirements walk- through and signoffs with stakeholders to ensure that documentation accurately portrays business needs.
• Document the PSS requirements traceability matrix thereby ensuring that the functional solution design can meet the documented requirements.
• Carried out PSS requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements.

Environment: Microsoft SharePoint, MS Visio, XML, MS Office, MS Exchange, Rally, Planview, Clarity, API, Microsoft Project, SQL, UML, HP ALM/Quality Center, Agile.

Confidential, Denver, CO

Sr. Business Analyst

Responsibilities:

• Defined scope, researched, gathered and documented business requirement from SMEs and stakeholders
• Created the AS-IS Model of the system and did complete GAP analysis to identify problems in the existing system and recommended TO BE.
• Implemented ATPCO optional services industry standard for airline.
• Worked on updating admin tool to determine if we are using SSR or Air Extra (Optional Service).
• Used web services to get data from AE (Optional Service).
• Added Module to check if PNR is using SSR or EMD
• Prepared the Business Workflow using MS-Visio with input, output, pre/ post conditions.
• Worked on project inception to completion and post-implementation review to ensure integrity of applications.
• Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams
• Documented the FRDs and BRDs for Ecommerce project using Quality Center.
• Regularly scheduled meetings to review the project status/plan with senior technology staff.
• Responsible for providing all business event, rule, and process information for workflow, external interfaces, and data definition requirements.
• Identified, documented and resolved Business Requirement Risks and Issues.
• Generated wireframes for the UI design using Microsoft Visio and Power point
• Followed SCRUM Methodology for the project.
• Responsible for writing the User Stories, User Story Narratives, Functional Requirement Specifications, Use cases
• Identified Business Rules and created Business Rule Matrix
• Worked closely with DBAs to establish clear data sourcing requirements and prepare data mapping specifications.
• Created Business Context Diagrams, Business Process Diagrams, Activity Diagrams, Sequence Diagrams using UML methodology
• Created relationships in Requirement Traceability Matrix linking Business Requirements to User Stories and Test Cases
• Involved in developing and executing functional and user acceptance testing (UAT).
• Maintained strong working relationship with various business groups throughout the development process of the system. Followed AGILE methodology throughout the software development life cycle and analyzed risks that might lead to scope creep between releases
• Worked closely with the Marketing team working on Weekly ads and coupons module.
• Worked as a BA for web services
• Identify the client/organizational needs and provide suitable Agile system based solutions
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues

Environment: MS Visio, Quality Center, Windows, XML, MS Excel, MS Power Point, SQL, Java and Lotus Notes.

Confidential, Tampa, FL

Business Analyst

Responsibilities:

• Worked directly with software engineers to ensure clear communications on requirements and defect reports.
• Designed and developed scenarios based on business requirements.
• Developed requirements integrating E-R diagrams and designed the testing process flows.
• Followed the RUP methodology for the entire SDLC.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) of the Software Development Life Cycle.
• Validated the scripts to make sure they have been executed correctly and meets the scenario description.
• Worked extensively for ON HIX & OFF HIX projects for Blue Shield of California & Cigna accounts.
• Worked extensively on EDI X12 transactions (834x 5010), well versed with concepts of APTC, ACA & Health exchange.
• Extensively worked on XML mapping, web service & SOAP UI testing.
• Preparation of Business Requirements document (BRD's), getting them through reviews and final business sign-off.
• Ensured that project requirements are properly tracked and documented using RTM's
• Manage scope and ensure that change requests are raised in a timely manner in case of scope creep.
• Worked very closely and extensively with testing team during preparation of test plans, test scripts & test execution.
• Define, document and improve QA testing processes and procedures.
• Execute Test Plans and Test Cases, record test results, track testing milestones and produce test status summary
• Developed business requirements document BRD, Functional Requirement document FRD and Technical Design Specification
• Developed database model/tables for the backend database.
• Extracted & loaded data using MS Access.
• Transforming requirements from MS Excel to new repository using Requisite Pro & MS Excel.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Worked extensively with Developers to gather technical requirements for the front end of the application where the front end was made using JAVA, J2ME and HTML
• Collaborated with the testing team to develop the test plan, test conditions and test cases to be used in manual testing based on business requirements, technical specifications and/or product knowledge.
• Worked closely with business users, SME's to finalize scope and getting sign-off on BRD's, Test cases and change requests
• Manage scope and ensure that change requests are raised in a timely manner in case of scope creep.
• Manage multiple concurrent priorities for different teams across the organization.
• Assign tasks and supervises staff assigned to projects.
• Review high level tech design documents, extensively worked with tester and business users to review and sign-off test cases.
• Engage with BSC & CIGNA Project Managers and report on progress every week.
• Ensure that quality and reporting is done in a timely fashion.

Environment: Windows, SQL, MS Word, Java, Web Services, XML, API, SOA, MS Excel, Outlook and MS Visio