BUSINESS SUPPORT ANALYST Resume

SUMMARY:

Dynamic and confident business analyst seeking a position in IT project management.

SKILLS & ABILITIES:

Exceptional planning, organization, communication and problem - solving skills
Proficient computer skills and in-depth knowledge of relevant software such as Soarian
Clinicals, Invision, Surgical Information Systems (SIS), MS Visual Studio, MS InfoPath, MS
SharePoint Designer and MS Office
Adapts quickly to new working environments while maintaining high standards

EXPERIENCE:

BUSINESS SUPPORT ANALYST

Confidential

Responsibilities:

Lead and manage the aging ticket initiative for Client Success
Perform support for products to customers, including issue intake, triage, resolution and escalation
Build and execute test plans to identify performance issues in QA environment
Develop SQL queries to design dashboards and export client data
Use developer tools to build HTML forms for web pages
Analyze client business requirements and processes through document and workflow analysis
Perform support for self-service applications to customers
Communicate client business requirements by constructing easy-to-understand data and process models
Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications

HEALTH UNIT COORDINATOR

Confidential

Responsibilities:

Provide seamless support to acute care settings throughout Confidential including:
Cardiothoracic Intensive Care Unit, Cardiac Intensive Care Unit, Operating Room, Same Day
Surgery Center, and Ambulatory Procedure Unit
Coordinate the movement of patients from the Cardiothoracic Intensive Care Unit to the
Cardiothoracic Step-Down Unit
Enter various types of physician order sets into the EMR including: requests for blood productsx-rays, specialty consults, laboratory specimens, dietary revisions, and patient transfers
Coordinate and prepare the Operating Room and Endoscopy Lab schedules for patient surgeries

Confidential

Project coordinator

Responsibilities:

Direct supervision to 15 project stakeholders with several supporting team members from different organizational departments and third-party vendors
Communication with the CIO and Vice President of Security to build and manage implementation tools to meet certification; including an Evidence Toolkit and Inventory Plan
Develop a Confidential security awareness test for the organization
Build a Security Audit Runbook for on-site customer audits
Build and manage the Security homepage site using SharePoint
Maintain all implementation tools and organization of weekly discussions

Confidential

BUSINESS SUPPORT ANALYST

Responsibilities:

Project which entails the transition into the Confidential healthcare software
Collaborate with staff from all multidisciplinary levels including; physicians, advanced care practitioners, nurses and department managers
Gather data that contribute to the build of self-service applications which are designed to improve the daily workflow of hospital operations