Business System Analyst Resume New Haven, CT - Hire IT People

SUMMARY:

Obtain a position where I can collaborate to help resolve problems while utilizing analytical thinking to create solutions for a diverse group of people. Along with the ability to strategic plan, train, and use my knowledge in several computer applications.

TECHNICAL SKILLS:

Skills: Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Publisher), Windows OS, Adobe, Green Screen, Cloud Technology, TMS, Visio, Pivotal Tracker, Zoom Meeting Web App, Qualtrics Surveys Application Software.

WORK EXPERIENCE:

Confidential, New Haven, CT

Business System Analyst

Responsibilities:

ServiceNow and Salesforce platforms
Facilitate client meetings to review business processes and gather requirements Prepare project proposals, process documentation and present solutions to clients Coordinate client application development
Modify and manage Apps within the Salesforce platform
ServiceNow ticket queue and release management
Create ongoing training sessions and materials from system changes
Create test cases for platform testing and log defects
Create system update communications distributed to the Confidential community

Confidential, New Haven, CT

Business Analyst

Responsibilities:

Participate in client meetings to review business process and present Salesforce solutions
Prepare project proposals and document requirements for clients and project manage application development
Modify and Manage Apps within the Salesforce platform

Confidential

Trainer and Business Analyst

Responsibilities:

Assisted with a training plan, including; training material, Visio diagrams, classes
Assisted in requirements gathering and collaborated with service group managers to create custom structured request forms
Assisted and created system communications distributed to the Confidential community
Assisted with Platform testing and logged defects
Assisted with the strategic plan, and project managed the 2014 PCI DSS yearly assessment program
Archer EGRC system data maintenance, assisted with field layout additions, and improvements
Was a major asset to the on - time completion of 2014 PCI DSS attestation of compliance
Created several documents to improve the PCI DSS
Gap, and Data analysis with process improvement recommendations
Completed 130 PCI site visit audits, and reported any risks while working with clients to remediate
Trained other compliance team members on the PCI site visit audits
Assisted by performing forensic data discovery, and site visits with devices such as Encase and LogiCube

Confidential, Stratford, CT

Order Fulfillment Coordinator

Responsibilities:

Order entering, tracking, controlling, invoicing, and accounting applications
Creating new training templates, and training procedures
Deciphering reports and system errors to ensure orders are flowing systemically within systems

Confidential, North Haven, CT

Product Process Supervisor

Responsibilities:

Tracked business results, customer orders, sales execution, and training/coaching of employees
Maintained inventory integrity with 100% stock count, researching, and proper receiving.
Worked as part of employee experience committee to build better relationships among staff and organize volunteer events for the Confidential .
Twice earned the Path to Excellence Award for being a proactive self-starter that takes the initiative to solve problems and implement new processes
Ensured store merchandising integrity for weekly sales advertisements

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Business System Analyst Resume

New Haven, CT

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