Senior Business Process Analyst Resume Deerfield Beach, FL - Hire IT People

SUMMARY:

Professional Services experience working with Business leaders to define and implement solutions to meet their business objectives. Experience includes product development, business analysis, process improvement, structured requirements gathering and analysis for business operation improvement projects.

COMPETENCIES:

Business Strategy Formulation
Solution Evaluation Consulting
Product Definition
Business Process Analysis
Workflow Optimization
Industry/Market Analysis
Process Design/Improvement
Requirements Analysis
Client & Vendor Relations

SKILL:

Critical Thinking
Relationship Building
Active Listening
Complex Problem Solving
Written Comprehension
Systems Analysis
IBM Rational Requirements Composer, IBM Requisite Pro, IBM Blueworks Live, ARIS, iRise, I Graphx, Microsoft Office, Visio, Team Foundation Server, Sharepoint, Prozzi, Infographics, Agile, Scrum, RUP Methodologies, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Deerfield Beach, FL

Senior Business Process Analyst

Responsibilities:

Commissioned to analyze client timekeeping practices/systems, implement operational changes, and a new workforce management system to drive cost savings.
Coordinated and executed over 26 discovery sessions nationwide to baseline eight timekeeping systems and varying timekeeping policies/procedures for 322 departments.
Documented Time & Attendance business recommendations to eliminate manual processes and reduce Confidential non - compliance risk.
Partnered with a Master Black Belt to produce an executive summary of findings and a gap analysis report which noted differences between workforce management practices and current practices.
Collaborated with stakeholders to define and document selection criteria for new workforce management solution.
Assisted more than 40 mid-Level executives to define the vision, capabilities and workforce management key performance indicators for the new workforce management system.
Identified system capabilities and business needs into a Detailed Business Requirements document.

Confidential, Fort Lauderdale, FL

Senior Business Process / Systems Analyst

Responsibilities:

Led analysis for the selection/implementation of a new business process management system for back office processing of retail car deals at Confidential ’s shared service center.
Utilized Lean Six Sigma to develop improved back office Retail Deal processing operations.
Conducted thorough systems analysis to determine how the new Business Process Management solution, Digital Contracting / Deal Jacket systems would integrate with the Store of the Future online car buying transaction platform. Critical task needed to design the architectural platform to ensure full integration with the online Store and back office operations.
Created operational metrics to measure Shared Service Center performance to quantify inefficiencies.
Brokered communication between business unit leaders and the technology implementation team to build consensus among four market regions.
Defined system enhancements and business processes to support the “Store of the Future” model.
Performed a nationwide study of 4 Region and Shared Service Centers recruiting and hiring practices. Recommended policy revisions and the impact of implementing a new Talent Acquisition system.

Confidential, Miami, FL

Product Manager

Responsibilities:

Directed definition and implementation of features for the next generation of the Learning Platform to support multimedia learning content and live instruction customized for each student.
Designed and implemented new product development processes to boost speed to market and improved value proposition.
Define product release content and scheduling and coordinated with stakeholders to define metrics.
Liaised with Marketing new define new features by market segmentation.
Collaborate with the curriculum development team to leverage gaming technology.
Aided with launch plans, product sheets, and training.

Confidential, Fort Lauderdale, FL

Senior Business Analyst

Responsibilities:

Lead Business Analyst for the implementation of Master Data Management (MDM) system.
Reengineered business processes and defined requirements to enhance sales systems.
Analyzed data to convert operational information into mission-critical analytics to assist senior management pursue and capture new markets and determine profitability of products sold abroad.

Confidential, Boca Raton, FL

Senior Business Analyst

Responsibilities:

Partnered with cross-functional divisions to implement campaigns by defining system requirements and metrics for over a dozen applications to deploy and report metrics for each distinct campaign.

Confidential, Boca Raton, FL

Senior Business Analyst

Responsibilities:

Team Lead - determined requirements analysis and specification models for the design/implementation of five new toll programs: Electronic Toll Collection SunToll program, I95 Express Lane, Airport Retail Replenishment Service, Toll System Replacement, and SunPass Operations Management dashboard.

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Senior Business Process Analyst Resume

Deerfield Beach, FL

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