SUMMARY:

• Strategic Training professional with 14+ years in training and development in; corporate, government, financial, and legal environments.
• As an independent contract trainer, I have supported project initiatives to achieve organizational goals and objectives.
• Provided instructor led training to over 4000 staff to support daily requirements and project upgrades and deployments globally and domestic.
• Ability to analyze the business, define strategies and integration interfaces; functional and technical knowledge in analyzing various requirements and mapping the same to relevant technical specification used by the team for necessary application enhancements and integrations; excellent customer facing skills.
• Possess a good understanding of the project management life cycle ADDIE/AGILE model of training evaluation.

SKILLS - SOFTWARE APPLICATIONS:

RELATIONAL DATABASES/CRM/ERP: Oracle, Salesforce CRM, MemberNation, FORCE.com, SAP, PeopleSoft HCM, User Productivity UPK

Confidential AND LEARNING METHODOLOGIES: Familiar with PMLC/SDLC, ADDIE, AGILE, SCORM, 508

AUTHORING TOOLS FOR ELEARNING: Captivate 8

CAPTURING SOFTWARE: SnagIt

OFFICE APPLICATIONS: MSOffice 2007- 2013, 2016, Outlook, Word, Excel, PowerPoint

DOCUMENT MANAGEMENT SYSTEM: iManage 8.5, Hummingbird, FileSite, Net Documents, Litera Change Pro

LEGAL APPLICATIONS: Clarify, Case Map (Certified), Discovery, InterAction, JFS Litigator's Notebook, Real Legal Binder, Summation LG Gold

SHAREPOINT FOUNDATION: 2010, 2013

LEARNING MANAGEMENT SYSTEMS (LMS): Plateau 8, Tutor Pro, University Site, SABA, LearnDOJ

SOFT SKILLS: Life Skills Trainer, Professional and Personal Development

VIRTUAL DELIVERY TOOLS: Go to Meeting, WebEx, Adobe Connect, Live Meetings

FINANCIAL AND PRACTICE MANAGEMENT: Elite Web View

IT SERVICE SUPPORT/ HELPDESK: REMEDY Service Management, JIRA Issue Tracking and Resolution, Confluence

PDF SOFTWARE: Nuance 7, Adobe Acrobat

MOBILE APPS: iPad, iPhone, Android

PROFESSIONAL EXPERIENCE:

Trainer, Salesforce CRM, Business Analyst

Confidential

Responsibilities:

• I provided senior level business analyst, training and development support, during the implementation and deployment of Salesforce and Force. Com, projects to support more than 1500 users in various industries.
• Responsible for gathering information to document the business activities and prepare the training curriculum associated with the implementation of global Salesforce enterprise deployments to support financial, construction, government and corporate environments
• Provided Salesforce end - user and product roll-out training to support implementations of customized SFDC solutions. Training was developed to support standard and customized Salesforce environments that included various apps and objects i.e., Home, Contacts, Activities, Accounts, Events, Leads, eBusiness, Chatter, Reports & Dashboards) including Salesforce1 Mobile App for iPhone, iPad, and Android, Outlook for Salesforce, Knowledge/Resources, iContact for Marketing Campaigns
• Providing training on Salesforce and MemberNation, to support customer product roll-out deployments in a blended learning environment.
• Provided training and business analyst duties to support the migration from a CTS environment to the successful deployment of Salesforce, CRM and iManage DMS for 800 users.
• Supported the migration from SAP environment to the successful deployment of Salesforce, Service Cloud. Developed product roll-out training and material in a blended learning environment
• Supported the migration from SAP environment to the successful deployment of Salesforce, Service Cloud.

Confidential

Instructional Systems Designer

Responsibilities:

• Designed, developed and maintained internal training courses and other learning with a focus on improving performance with highly effective and engaging learning experiences.
• Used the Software Development Life Cycle (SDLC), to provide traceable progress toward completion of projects for audit compliance across the Information Systems team for identifying, designing, assuring quality, and deploying technology projects.
• Developed training in an integrated ERP environment to support the implementation of SAP HCMS Benefits, Personnel Administration, Organizational Management, SAP Portal ESS/MSS and interfaces, Time Management, and Process development; Worked closely with technical teams to transition client requirements into learning documentation and develop training programs to support end-users. Respectful of project timelines and deliverables with the goal of meeting assigned deadlines;
• Provided performance feedback, including forecasting completion dates, identifying risks and issues, mitigating performance risks, and informing management of accomplishments, plans, and activities;
• Conducted UAT’s and quality control reviews on training content.
• Collaborated with functional SMEs, solution analysts, program management, and information technology support to capture input for content development, review and validation of content for accuracy in preparation of conducting instructor-led, Train the Trainer and end users training.
• Assess the organizational needs of the agency to design innovative ways to deliver curriculum and materials to end users, project partners and other stakeholders; Collaborated and shared information to promote team learning and development. Participates in the review of key communications materials to validate accuracy and ensure consistency between messaging and training as required.

Confidential

Trainer, Business Analyst

Responsibilities:

• Developed new and updated existing eLearning training courses and materials using Captivate 6.0/8.0 to support the Confidential training initiative during the deployment of their Client Site Monitoring Enterprise System
• Ensured course met accessibility requirements for 508 and SCORM compliance.
• Developed training workflow process and materials to support domestic and international training efforts during the migration from SharePoint 2010 to SharePoint 2013/365 with Office 2013 including Confidential .
• Responsible for issue resolution and consultations on training requirements, needs analysis, and change management support.
• Provided senior level training using a specialized approach named "White Glove". Supported the migration from Lotus Notes and Windows XP environment to the successful deployment of Windows 7, Outlook 2010 and Office 2010 including Sametime, SharePoint.

Business Analyst

Confidential

Responsibilities:

• Responsible for comprehension of systems implementations and associated business processes and relating it to training; I worked closely with the Client Services Delivery Solutions and IT teams to develop and implement a standard set of best practice processes and procedures.
• Following the functional requirements discovery process model, I gathered information through research, interviews, meetings, questionnaires and test groups to identify the requirements of users and gain an understanding of the functions, features and constraints of the proposed system or application.
• Planned, designed and recommended business processes to improve and support business activities.
• Documents business needs and convert them to Business Requirement Documents and Use Cases; Understands project delivery models and assist project manager to plan roadmap for application
• Provides effort estimations, schedules and resource planning support to PM
• Developed future requirements and defined project concepts with focus on business development objectives

Independent Contract Trainer

Confidential, Washington, DC

Responsibilities:

• Provided training to support the migration and deployment of Windows 7, Net Documents and Office 2010, and Adobe Acrobat X Pro.
• Provided training to support the migration and deployment of Windows 7 and Office 2010 environments including: MS Confidential, iManage 8.5 DMS, SharePoint, Adobe Acrobat X Pro, and Litera Change Pro.
• Provided training to support over 1,200 during the firms migration from a Windows XP and Office 2003 platform to Windows 7 and Office 2010 environments
• Developing and maintaining the Confidential Acquisition Training Policy and Standard Operating Procedures (SOP's); maintained client relationship. Monitored and evaluated work flow and staff process for efficiencies and made recommendations for improvements; documented existing and future training business, systems, and management processes; facilitated business process reengineering, adopting best practices, managing the new training facilities. Developed and actively maintained the training curriculum, e-modules, ILT classroom materials & activities, supplemental learning materials (job aids, quick references, content, etc.), assessments, and evaluations.
• Responsible for overseeing a team of instructors at the Department of Justice, Antitrust Division: planning training projects, assigning tasks, managing project timelines, strategizing training approaches and ensuring high quality products are delivered on time.
• Provided training support for several department-wide upgrades and implementations of the backend, hardware and software systems for over 1200 end-users.
• Worked closely with the government client and implementation team to consult on training requirements, needs analysis, change management support and issue resolution.
• Responsible for training all staff on the firm’s applications. This included training new employees, special projects, summer/fall associates and additional firm training initiatives.
• Provided quality IT training and document development to legal, corporate and government organizations in a contracting capacity.
• Supported Litigation Attorneys, Information Technology and Document Center