SUMMARY:

I have an extensive background in collaborating with business and IT teams on all levels, to define and implement process and/or I.T. solutions aligned with corporate strategy; maximizing business value and the customer experience. My passions include analyzing, researching, exploring and assessing ways to solve business needs and meet objectives to create a great customer experience.

AREAS OF EXPERTISE:

• Business Analysis
• Business Case Creation
• Process Improvement
• Change Management Quality Management
• Sprint/Release Mgmt.
• Cost - Benefit-Analysis
• System Integration
• Relationship Mgt
• Problem Management
• Joint application Design

TECHNICAL PROFICIENCIES:

Software: Microsoft Word, Project, PowerPoint, Excel; Visio, Quality Ctr., Caliber, eProject, Outlook, SharePoint, Pega, Changepoint, SFDC, TFS, Concur, Salesforce, UCM, Adobe, Vertex, Insight, DMS, ALFA

Technology: SAP (modules SD, MM, CO, FI), Siebel, POS (Point-of-Sale), JDA, EDICICS, DB2, IMS, VTAM, DASD, Client/Server Visual Imaging, iTalk

Language: HTML, SQL

Methodologies: ISO, CMMI, PM3, Waterfall-SDLC, Hybrid (SDLC/Agile Combination), Agile-Scrum

Industry Experience: Healthcare, Financial, Manufacturing, Retail, Services/Consulting, Transportation

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Led User Story and Acceptance Criteria definition on Confidential integration project, working with IT Solution leads.
• Led Data Migration and Non-Functional requirement definition on Confidential project involving integration and replacement of 80+ applications. Focus on core receivables.

Confidential

Sr. Business Systems Analyst | Scrum Master

Responsibilities:

• Sprint Mgt: Defined acceptance criteria, business requirements, graphical user interface designs, to drive definition of associated design and tasks to meet sprint goals approximately 98% of the time and align with Enterprise Services Planning ( Confidential ) guidelines.
• Facilitated Sprint Planning based on backlog grooming done with the Product Owner.
• Defined requirements to map data from imported/exported files into application data bases.
• Ensured Scrum practices/rules applied by the team. Approximate 95% compliance rate achieved.
• Led Sprint Review: Created release notes and facilitated sprint reviews, to demonstrate/train product users on 98% of implemented deliverables.
• Created test cases and managed integration testing, ensuring traceability and coverage across all requirements.
• Facilitated Sprint Retrospectives resulting in improvements being made to team processes and/or the product.

Confidential

Business Systems Analyst Consultant

Responsibilities:

• Led requirements management component of global PMO
• Managed KPIs for compliance and quality of requirement documentation
• Provided input and subject matter expertise on requirements management best practices, tools and processes for global PMO
• Assessed quality of requirement documentation and addressed identified gaps
• Managed 200+ Change Requests (gap’s, defects, integrated/non-integrated CR’s) for enterprise services project ( Confidential - cross application and organization boundaries) implementation, leading to 95% of CR’s being implemented and 100% of key deliverables being met at time of go-live.
• Led efforts to ensure integration points of Confidential design met requirements, including mapping of PMO data from legacy applications.
• Represented Salesforce team in Business Architecture meetings.
• Managed healthcare account Business Process/Risk Management (BPM) application use cases/requirements and process flows to implement approximately 50 new enhancements.
• Mapped end-to-end sales support process designs, leading to improvements in planning, modifying and monitoring the performance of the entire CRM process and changes in Salesforce (SFDC).
• Created security management process and forms for multiple applications.

Confidential

Sr. Business Analyst/Consultant

Responsibilities:

• Created requirement documentation and designs to improve the pharmaceutical order import/entry process, expected to provide a 70% improvement in database content accuracy.
• Launched web portal providing physicians/patients with access to consolidated healthcare information and mobile functionality.

Confidential

Group Consultant

Responsibilities:

• Created Confidential for: Opportunity Assessments, Business Plans, Financial Impact Analysis; Portfolio Analysis, Competitive Analysis, Strategic Alternative Evaluation, Market Analysis

Confidential

Sr. Business Analyst/Team Lead

Responsibilities:

• Launched a web-based application for medication reconciliation and reporting, increasing patient medication modification tracking and control by approx. 95%.
• Created requirements and designs for a healthcare corporation Asset Management database to allow online tracking and mgt. capabilities reducing data storage cost and human resource inefficiencies by approx. 90% while significantly increasing data content accuracy.
• Business Analyst on Enterprise Single Sign-On project initiated to provide an authentication process whereby the user can enter one name and password and have access to multiple applications/resources within an enterprise.

Confidential

Sr. Business Systems Analyst/Consultant

Responsibilities:

• Managed requirements/data mapping to move a data warehouse from Oracle to Business Objects platform, to allow for interfacing to SAP.
• Implemented multiple delivery address specification capabilities for order entry system, resulting in an approx. 25% decrease in order/invoice processing volume.
• Consulted on requirement/process management for SAP implementation. (transportation division)

Confidential

Sr. Business Systems Analyst/Project Manager

Responsibilities:

• Automated the customer rebate system allowing for 50% reductions in staff.
• Consulted with VP of Merchandising to create a business case to gain executive approval for a new merchandising application resulting in greatly improving forecasting trends, supply chain process and monitoring product performance.
• Managed implementation of an interface to allow the creation of web-based catalogs using a central data source, eliminating 50% of data source support.
• Managed requirements for SAP implementation consisting of modules: SD, MM, CO, FI