PROFESSIONAL SUMMARY:

• Business Analyst and QA Consultant in Banking, Auto Finance & Title insurance domains.
• Deft in requirements gathering, Surveys/Questionnaire development, Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Requirements Traceability Matrix (RTM).
• Hands - on in Change management by conducting Impact Analysis & Change Control Board (CCB) process/ meetings.
• Proficient in creating screen mock-ups/ wire frames/ Prototypes, UI/ GUI using Microsoft Visio.
• Subject-Matter Expert in Sales, Services and Teller functionalities related to banking, extensive experience in Account opening functionality and Account Titling.
• Implemented FATCA policies and procedures Compliance in implementation projects.
• Communication with on-shore and offshore development team for requirement clarification, requirement changes, unit testing and functional testing of developed code.
• Interacting with on-site and offshore Quality Assurance (QA) teams for Black Box/ GUI/ Regression/ System/ Functional/ stress/ performance & integration testing.
• Conducting User Acceptance Test (UAT), Post Production Validation (PPV), Smoke testing and Adhoc Testing.
• Possess a clear understanding of the industry, technology trends with the distinction of instituting various practices to achieve business excellence and enhance operational efficiency.
• Involved in Market and Competition Research and Analysis.
• Actively involved in Project management activities, involving Scope definition, Requirements Gathering, Test estimations, Test Plan creation, monitoring, tracking, Report generation and delivery.
• Adeptness in handling the complete SDLC & STLC and flair for adopting and keeping abreast the latest IT trends/ technologies like Agile methodologies.
• Have good communication, analytical, team management and problem-solving skills. Experience of working with cross-cultural and multi-lingual teams.
• Experience in executing Functional Tests, GUI Tests and Regression Tests.
• Have hands on experience over 11+ years on FIS products-TouchPoint. (Fidelity Information Services Global).
• Onshore experience at USA and Bangkok locations for implementation projects.

TECHNICAL SKILLS:

Languages: VB Script, C, SQL, JavaScript and XML

Technologies: Client/Server and Web technology

Operating Systems: UNIX, Windows 95/98/ NT/XP/WIN 7, MS-DOS.

Tools: Quality Center 10.0, QTP 10.0, JIRA, Selenium, Visio

Databases: MS-Access, MS-SQL Server

Packages: MS Office

Version Management: Visual Source Safe 6.0, Rational Clear Case 6.14, PVCS VM, Sub Version

Domain: Retail Banking, Auto Finance, Title Insurance

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Working as Xpress business analyst, analyzing the requirements and updating the Mapping documents.
• Attending the requirement gather meetings and discussions and tracking it until closure.
• Creating and testing the newly created services using SoapUI and reporting the issues.
• Creating the Functional Specifications Document (FSD) for the services.
• Assist dev and QA in unit testing, functional, regression testing and defect remediation.
• Tracking the Approved Change Requests (CR) and defects in JIRA tool and following up until closure.
• Troubleshooting the issues with QA, Dev and BA teams.
• Attend defect triage meetings to mitigate and give quick resolutions for the issues and track the issues to closure as per the SLA.

Confidential

Business Analyst - offshore

Responsibilities:

• Functioned as subject-matter expert on FIS TouchPoint product suite - TPSS and Teller.
• Worked as offshore coordinator for team of 18, which comprise of Profile, TPSS, Teller and automation QAs teams.
• Involved in planning / allocating and tracking work allocations to the teams.
• Planned the knowledge sharing session between BA’s and QA teams.
• Tracking the Approved Change Requests (CR) and defects in JIRA tool and following up until closure.
• Troubleshooting the issues with Dev and BA teams.
• Tracking the progress and sending the daily / weekly status to the stakeholders of the project.

Confidential

Business Analyst - onshore

Responsibilities:

• Involved in the requirement gathering of the Account Close and Gift card functionality.
• Prepared Functional Overview Document (FOD) which consists of Functional Requirement Document (FRD) and Business Requirement Document (BRD) for the Account close and Gift card functionality.
• Created screen mock-ups/ wire frames/ Prototypes, UI/ GUI using Microsoft Visio.
• Flow charts were prepared and documented in FOD for end-to-end flow understanding.
• Implemented FATCA policies and procedures Compliance in Account opening functionality.
• Ensure completeness of deliverable documentations with agreed project templates, format and contents.
• Ensure timely delivery of work products as per set milestones.
• Worked as a dual role of Business Analyst and QA for Account Opening functionality.
• Interacted and worked with the Bank Business team to understand the user perspective requirements and identified the Gaps of the functionalities.
• Conducting User Acceptance Test (UAT), Post Production Validation (PPV), Smoke testing and Adhoc Testing.

Confidential

Lead - QA

Responsibilities:

• Electronic integration with search engines, such as FAST Search. Specifically, to automatically launch FAST Search during the order entry process, and integrate the results with the file (i.e., images of maps, recorded documents and previous policies, tax information, and property legal descriptions).
• Electronic integration with accounting systems, both general ledger and trust accounting systems.
• Support for reengineered processes, particularly advancing single-seat title production and EPIC style centralized back office processing
• Support for a wide range of practices due to geographic differences
• Seamlessly share data between Confidential services, keeping in mind that the functions that support the services may be separated geographically, and that the specific tasks performed by existing personnel may change or overlap in the future. For example, an escrow officer / closer may do certain title functions in the future.
• Support commercial transactions, meeting defined commercial criteria
• Preparation of Project and Test Plan.
• Involved in Resource planning.
• Understanding the Test Environment and Project Requirement from Technical Design Document (TDD) Document.
• Reporting the ambiguity in Use case using action items.
• Preparation of Task Estimation, Test strategy and Test plan.
• Allocation of the task to onsite and offshore members through Team apps and Project Web Server.
• Developing the Sanity Testing Document, Test scenarios, and Test cases based on the Technical Design Document (TDD).
• Execution of test cases against a controlled QA environment and identifying the defects.
• Functional and Regression Testing, BAT and UAT.
• Posting and tracking the bugs.
• Involved in assisting the Team members, providing knowledge share and in providing support to the Onsite QA.
• Providing training to the co-workers.
• Conducted and coordinated the meeting with BA and Dev Team to discuss the updates.

Confidential

Lead Test Engineer

Responsibilities:

• Analyzing Application features, Requirements Gathering - documentation and creation of FODs
• Identifying the Test Scenarios.
• Preparing, Updating and Executing Test cases in Quality Center.
• Bug Tracking and Reporting using PVCS tracker/JIRA.
• Creating Automated Test Scripts
• Used Emulator Add-Ins to verify transactions at the Host Level
• Performed Functional, System and Regression testing.
• Participating in project meetings as necessary.
• Communicating with Client, Developers, and Business Analysts.

Confidential

Lead Consultant

Responsibilities:

• Analyzing Application/Requirements documentation/FODs
• Identifying the Test Scenarios.
• Preparing, Updating and Executing Test cases in Quality Center.
• Bug Tracking and Reporting using JIRA.
• Creating Automated Test Scripts
• Used Emulator Add-Ins to verify transactions at the Host Level
• Performed Functional, System and Regression testing.