SUMMARY:

• Solutions - driven business analyst with over 10 years of experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
• Seek opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations, supporting business solution software and analyzing business operations.
• Delivers, with efficient processing, increased productivity, data integrity and user satisfaction.
• Dedicated and highly motivated.
• A quick study who takes ownership of projects.
• Well structured and comfortable functioning in a virtual environment, both independently and in teams.
• Self disciplined with attention to detail and able to prioritize and handle multiple responsibilities with an emphasis on time management.
• A conscientious diligent worker with proven record of project management combined with excellent technical qualifications and achievements in quality improvement.

SKILL:

• Requirements Gathering Documentation and Analysis
• UI/UX design and research
• Process Mapping
• Enterprise Implementations
• Risk Management
• Managing ambiguity
• User Acceptance Testing (UAT)
• KPI dashboards and scorecards
• ERP
• Project Management
• Data Mining and Analytics
• Data Extraction and Coding
• Source code Design and Review
• Expert Communicator
• Proficient in Microsoft Office & Visio
• Expert knowledge of SQL, Access and relational Databases
• Skilled with Wrike and AT TASK Project management Software
• Working knowledge of Tableau and Jira
• Experience With EDI standards and Processing
• Familiar with Agile and Waterford software development methodology.
• Experience with C# for Windows
• Working knowledge of .NET and VB script
• User Profiles, Authorization Lists, Object Authority
• Skilled in RPG, COBOL & CL Languages.

EXPERIENCE:

Business Analyst

Confidential, FL

Responsibilities:

• Interviewed stakeholders to review business priorities and evaluated systems and user needs with options, risks and cost.
• Created all the business requirement documents, functional specifications, test plans and test scripts.
• Converted requirements into the development of value-added solutions.
• Educated business users responsible for managing and operating business processes,
• Created project plans. Identified ongoing issues and gaps in order to eliminate implementation issues.
• Involved in UI/UX analysis and design with the stakeholders and business team.
• Liaised with IT to manage the process of system changes, upgrades, maintenance and data migration
• Responsible for revising and changing security from individual based security to role based security.
• Engaged as a key player in the upgrade of the enterprise software
• Responsibilities also included custom batch reporting in the Enterprise system also using SQL and Microsoft Access for ad-hoc and monthly reporting to the various department managers.
• Responsible for the design, installation, configuration and administration of the Help Desk System.
• Created all forms for Master Data to achieve correctness in data input and all security forms.
• Designed, installed and administered the company Intranet System.
• Developed business solutions defining KPIs, reports and dashboards.
• Automated the facilitation of monthly reports via email using SQL, Microsoft Scheduler and Microsoft Outlook to upper and lower management as well as our external customers.
• Developed custom menus for the various departments using C# for windows to facilitate day to day operations.
• Assisted with system administration tasks which included data uploads, data cleanse and workflow design
• Assisted in the diagnosis of all hardware and software issues and their resolve.

Senior Analyst

Confidential, Palm Beach, FL

Responsibilities:

• Acted as a liaison between several levels of the organization with business process evaluations and improvements.
• Worked with Retail and Wholesale business functions to extract requirements
• Designed and documented system enhancements.
• An integral part of a corporate IT department, maintaining J.D. Edwards/custom legacy applications for the retail and wholesale product distribution on the AS400 and iSeries servers.
• Assisted in coding, maintaining and configuring the custom Point of Sale solutions as specified by the different divisions.
• Prepared technical and functional specifications, work package and development estimates for assigned projects.
• Engaged in maintenance, support and redevelopment of many other applications running on iSeries servers for the retail and wholesale divisions.
• Developed, designed and implemented sales order forms and their integration to the POS system.
• Resolved application issues in various technical platforms along with development of alternative solutions and schedules.
• Involved in design, development and deployment of the company Credit Card system.
• Worked with some SAP (ABAP) development.

Senior Programmer

Confidential, Boca Raton, FL

Responsibilities:

• Co-participated in the design, development, business application delivery, systems integration as well as maintained and monitored ERP Systems
• Achieved optimum integration of global business systems, that included migration to enterprise infrastructure and evolving technologies.
• Effectively improved business processes, trained customers on the use of information technology and standardized business processes and systems platforms.
• Analyzed, designed, resolved critical problems and implemented new software for all domestic and Latin American affiliates and customized in-house software updates for year-end releases.
• Tested, promoted and deployed newly developed products and developed automation of financial transaction from EDI to Account Receivable and Payable.

Programmer Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Reviewed, analyzed and modified programming systems that included the coding, testing, debugging and installing of software to support the organizations application systems.
• Consulted with users to identify current operating procedures and restructured program objectives.
• Indexed and documented program development, logic, coding, and corrections.
• Served as project lead, process owner, and programmer analyst in a dynamic technical environment that required continuous application of new skill sets to support and link multiple platforms including NT & ISERIES.
• Assumed full responsibility as a Project Manager on the time keeping system, Integration of KRONOS and Confidential for the entire company.
• Modified all in-house software for year-end processes including custom modification.
• Developed & implemented an automation process for invoices and statements via Print, faxing and email by integrating ADOBE with Confidential World 7.3 for the entire company.
• Responsible for designing, implementing and interfacing all Time card machines at the various stores and the acquired concrete companies via Kronos.

Programmer Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Developed new programs and made custom modifications for the Finance (Sales Order, Purchase Order) Logistics(Inventory) and HR modules in Confidential WORLD 7.3
• Performed all software upgrade, planning and deployment.
• Converted legacy COBOL Programs to RPG under company mandated direction.
• Assisted in modifying all software for Y2K compliance.

Consultant

Confidential, Atlanta, GA

Responsibilities:

• Consulted and advised upgrades for Confidential World with companies all over the United States
• Analyzed and customized programs, database design and coding.
• Responsible for the testing of programs for various batch and on-line functions.
• Unit and user support, acceptance testing, screen generation and system maintenance
• Production support and documentation for the various clients.

Senior Systems Analyst/Supervisor

Confidential, Jacksonville, FL

Responsibilities:

• Supervised a group of four IT associates on all business operations that involved computer hardware and software deployment and issue resolution at the airport and marine terminals.
• Created new custom programs and modified existing code for the Confidential World financial modules
• Performed all upgrades on the AS400, migrated from a Sisk system to the advanced AS400 Risk System
• Administered and provided Technical support For Novell 3.12, 4.1
• Created interfaces on the AS400 for ORACLE Confidential WORLD with BPICS.
• Converted all COBOL programs to RPG under Company provided guidelines.
• Developed installed and maintained Time keeping devices at the Airport and Seaport interfacing them to the Confidential Software.

Systems Administrator

Confidential, Jacksonville, FL

Responsibilities:

• Security Officer that administered and maintained Confidential AS400 Security/Setup, System Backup & recovery.
• Used AS400 Query, COBOL and CL to provide financial reports for the various departments and managers.
• Responsibilities included dialogue with users to resolve hardware and software problems.
• Established and calculated optimum efficiency values for data base parameters, using Confidential manuals and software enhancement tools.
• Installed and configured all computer hardware in the remote offices in West Palm Beach, Ft Lauderdale and Miami.

Senior Systems Operator

Confidential, Forest Park, GA

Responsibilities:

• Operated the computer help desk, assisting users with troubleshooting of computer systems and related equipment for eight automotive retail stores.
• Performed software and hardware upgrades on the Confidential System 38.
• Performed nightly system tape backups and emergency tape recoveries.
• Modified existing COBOL programs with abnormal termination issues.