SUMMARY:

Over 15 years of experience in Information Technology with roles such as Documentation Specialist, Business Analyst, Data Analyst, Requirements Analyst, Configuration Analyst, Systems Analyst, and Software Developer. Strong requirements gathering, data analysis, workflow development and documentation.

TECHNICAL SKILLS:

Documentation/IT Project Management/Process Mapping: Data Collection & Analysis, Systems Planning & Integration, Auditing; Proficient with the quality assurance auditing principles and procedures; Adept in researching, data collection, processing, and report generating S, Business Process Engineering, IEEE - ISO 9001, Knowledge Transfer Facilitation, IV&V Project Requirements, Process Improvement, Strategic Planning, Project/Process Facilitation, Requirements Traceability, JAD & Interview Sessions, Resource Planning/Recruitment, Workflow/Flowcharts Development & Analysis, Budget Review & Planning, Performance Dashboard Development, Business Rules Development, Project & Business Assessment, ‘As-Is’ & ‘To-Be’ Workflows, Requirements Gathering & Identification

PROFESSIONAL EXPERIENCE:

Confidential

Business Solution Analyst

Responsibilities:

• Performed system requirements gathering and documentation.
• Wrote business cases, business requirements, and developed functional specs and functional prototypes.
• Communicated and collaborated with data analyst, technical developers and architects on business requirements for ongoing business intelligence initiatives and enhancements to existing systems
• Created status reports and communicated with stakeholders and business users.
• Ensure that requirements, design and testing documentation meet department standards.
• Facilitated integrated testing of business solutions including creation of test plans, coordinate testing, data validation sessions and conduct unit and functional testing.
• Utilizing HP Quality Center, Microsoft office and JIRA for defect tracking, executed functional and technical tests according to test plans and scripts, documented results, and quickly identified, communicated and/or troubleshoot issues.
• Facilitated data governance to ensure responsibilities for content owners are clearly defined and communicated. Work with vendors to resolve problems, as needed. Report test results and metrics to management and team in timely matter.
• Defined test cases, scripts and corresponding data sets.
• Manage and executed test preparation activities with minimal supervision. Perform test execution and defect tracking using
• JIRA, and Confluence tools, as well as other testing tools that may be adopted by the team.
• Responsible for the dynamic portfolio of university information systems, which includes presently student information systems, room scheduling systems, student advising systems, international immigration case management, international travel registry, ID card systems, teaching and learning technologies, research administration systems, faculty information systems, customer relationship management systems, and others.
• Develop, maintain and organize Test cases, Test Scripts and Test Scenarios for UIS Projects, Enhancements, Operations, Maintenance and other testing events.
• Coordinate UIS and end user testers for integration testing, user acceptance testing and validation.
• Gathered reporting metrics on tests, created job aids and trained team on testing tools.

Confidential

Responsibilities:

• Migrated data from 2010 SharePoint platform to 365 cloud and 2013 SharePoint premise platform;
• Performed SharePoint content audit leaving obsolete and unimportant data behind. Built new structure in SharePoint 2016.
• Through extensive collaboration with user community, key stakeholders and domain users identified core data, ensuring that it was migrated over first.
• After completion of migration, performed post migration tasks (cleaning up page layouts, checking links, ensuring security and permissions were in place.
• Utilizing SharePoint workflow conductor developed workflow processes and procedures. Utilized report generation tools to Acted manipulate, store, and report on medical data.
• Utilizing crystal reports analyzed and produced multiple year - end reports including annual, semi-annual and Adhoc reports and metrics.

Confidential, Washington, DC

Business Process Requirements Analyst

Responsibilities:

• Collaborated extensively with the stakeholders (i.e., IT Director, Chief Information Officer, Enforcement Officers, and Special Permits (SMEs), as well as the Transportation Specialist team comprised of Confidential (Info Center SMEs), Database Programmers, and ADF developers, supporting the Standards and Rulemaking Division.
• Gathered detailed Business and system requirements related exporting the federal register XML regulatory data, and mapping the 2015 and 2016 meta-data to federal register regulatory meta-data fields in Oracle tables used to provide Transportation Standards and International Standards.
• Collaborated with SMEs to understand the regulatory process, related to shipments of packaged hazardous materials, transported in both domestic and international trade; Participated in multiple weekly team meetings, and status meetings to discuss, data mapping strategies and process re-engineering.
• Documented activities supported by the PHMSA office in relation to regulatory standards and international standards for Air, rail, and highway;
• Facilitated meeting, gathered and documented processes carried out within Enforcement, Special Permits including filing petitions, approvals and providing outreach and training,
• Facilitated, numerous meeting, workshops, discussion groups and status meetings, collaborated with Divisional Heads, SME’s and users to learn business processes, translated those processes into functional requirements, user stories, use case scenarios, design documents and mock-ups.
• Developed Use Cases scenarios for multiple processes including the Rulemaking process; Hazmat Table, approvals process, handling of special permit, appendices and Special provisions.
• Collaborated extensively with SME, gathered and documented requirements through brainstorming sessions, storyboards and conducting technical meetings Collaborated with the Info Center SMEs documented processes followed in File maker Pro database system and tracked, the history of a regulation; multiple regulatory processes including: a total count of proposed, pending and final rules via notification bars within the oCFR;
• Created wireframes for each component incorporated process and data flow by authorized user;
• Performed Quality Performance assessment testing and documented results; Validated test results against requirement specifications. Made adjustment to production plans in accordance to design;
• Developed Test Plans, test cases and procedures and housed documents in SharePoint collaboration Site and repositories.
• Performed extensive testing, including regression testing, smoke testing and UAT testing; worked closely with developers to translate requirements for implementation and testing.
• Performed BPMN to produce data flow and work flow diagrams using Visio (2010).
• Produced multiple deliverable including Business Process Models, FRD, RTM, Design Documented, Use Cases, Test Plan, Test Cases, Models, PowerPoint Presentations, reference guide and Users Guides.

Confidential, Baltimore, MD

Business Process Requirements Analyst

Responsibilities:

• Coordinated with development team (e.g. engineering, testing) personnel to ensure requirements were understood.
• Analyzed and evaluated existing system and designed data structure to map and process data.
• Wrote software specifications incorporating scope, intended audience, business rules, functional and system requirements, and resources.
• As is - and to-be process flows).
• Performed quality assurance review of specifications for internal and external delivery.
• Developed analytical tools for use in the design and redesign of systems. provided guidance and work leadership to less-experienced analysts. served as a technical team or task leader.
• Participated in special projects as required. utilized a combination of manual and automated migration strategies incorporating multiple types of content. provided guidance and work leadership to less-experienced analysts.
• Participated in special projects as required.
• Utilized Informatics to develop data governance standards and procedures in manipulating data.
• Collaborate with team members, LM, chief Information Officer, DBA’s, developers, testers, and the SSA SMEs within Validation VOB and ETDM division to understand the Business needs.
• Gathered information related to business, functional and behavioral document Business processes for both the Validation Database (VDB) and the Enterprise ETDMS system (CMS).
• Facilitated meeting, with key members to understand business processes;
• Participated in multiple meeting including TAD Frog meetings, Hardware, Scrum team, Phase II status meetings, and 260 team meeting to discuss implementation of new requirements use cases, data mapping strategies and process re-engineering.
• Maintain SharePoint collaboration Site and repositories.
• Performed BPMN to produce data flow and work flow diagrams using Visio (2010).
• Produced weekly minutes, status reports and multiple deliverables including Business Process Models, FRD, and Users Guides.

Confidential, Washington DC

Business/Data Analyst

Responsibilities:

• Collaborated with Database Administrators, Data Architects and Data Analyst to assess current Standard Operating procedures (SOP) followed in scheduling, retrieving, manipulating, archiving and reporting on Terminal Services data.
• Identified and captured business activities for narrative updates/inputs into AJT’s Business Plan using multiple tools including Terminal Apps, Delphi, REGIS, Business Plan Builder (BPB), Strategic Planning KSN (CMS), ATO Strategic Planning KSN, P-Drive.
• Translated document management requirements, processes and procedures into deliverables (i.e., Business Plan Execution Change Process, End of Year Performance Summary Document, and Implementation Plan, Record retention procedures, Data Management Analysis Reports, Models and scripts).
• Through collaboration conveyed information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial);
• Developed SharePoint Content Management System (CMS), created Collection, Document Management and Collaboration Sites;
• Created and customized content types and field definitions identified folders, sub folders, files, file types, document ID, File Headers and Owners for each data element to map data to structure built in SharePoint Content Management System (CMS);
• Identified methodologies, process flows and procedures utilized to manipulate, store, and report on TRACON and ATCT facilities data warehouse data from within the CMS).
• Automated standard processes and activities to access, manipulate report and store program data utilized within Air Traffic Control terminal services; Collaborated with team members to document “to-be” process flows derived from documentation, surveys and questionnaires.
• Imported artifacts, images and files into SharePoint Document Management library following a well-defined workflow, and hierarchical folder structure. Mapped documents to a Dynamic Navigation menu.
• Developed Database Management Plan defining scope, data types, entity tables and ERD diagram using Visio.
• Developed object models (Excel Pivot tables, charts, diagrams and forms) using Oracle Designer, Visio, SharePoint designer, InfoPath and other Microsoft tools.
• Developed customized Change Management process and conditional approval process work flows in SharePoint incorporating compliance features including permission and policies for archiving and auditing.
• Developed Dynamic navigation capability for outer and inner folder; Created workflows policies for multi- stage retention. Generated status reports;

Confidential, Washington, DC

Sr. Business/Systems Analyst

Responsibilities:

• Worked collaboratively with the stakeholders (Deputy Secretary, Directors, Departmental Records Management Officer (DRMO), Chief information officer, administrators, advisers and technicians /users community), to gather System requirements, and the International policy Council SharePoint Site
• Following a well-defined SDLC.
• Developed multiple documents including functional specifications, Business rules, and Glossaries, Implementation Plan, Use cases, Dataflow Diagrams, Traceability Matrix, Test Plans, test Procedures, meeting minutes and status reports.
• Tracked International events and activities during each phase of the project following a well-defined Change Management Process, throughout the SDLC,);
• As a Site Administrator developed and maintained Content Management System (CMS) developed Site Collections.
• Developed Libraries, setup profiles using active Directory (AD), managed permissions, Project Record/Document Centers and Advanced Information Management.
• Developed Content types and field definitions identified folders, sub folders, files, file types, Document ID, File Headers and System name, location, Contents, Volume, Format, and restrictions for each data element to map data to structure built in SharePoint.
• Using PM Central Bamboo Web Part, customized web Parts and configured SharePoint lists.
• Modified Web Parts and web pages built using DHTML, JavaScript, libraries and forms, and Object based tools including, SharePoint Designer2010, InfoPath 2010, SQL server and report building tools;
• Created approval process workflows using Bamboo Workflow Conductor; created document libraries; task management functionality, and performance dashboards. Incorporated in the site collection team sites, wikis, blobs, archiving and versioning capability.
• Provided Training and produced deliverables including SharePoint Users Guides, Administrative reference guide, and PowerPoint Presentation slides.

Confidential, Crystal City, VA

Business Analyst

Responsibilities:

• Perform Accreditation and Certification(C&A) activities of DoD systems via the DoD Information Technology Portfolio Repository(DITPR ) (CMS) portal system;
• Objectively evaluated information on 16 (CMS) systems registered within the DITPR compliance system to verify and validate data against NARA requirements mandated through, Directives and Congress.
• Analyzed components of the DITPR System (i.e., Privacy Impact assessment, E-Authentication, NARA and Record Management). Identified documentation available for each system (Contingency Plan, field definitions, metrics, and data dictionary).
• Consistently update master spreadsheet comprised of FISMA data on Certification and Accreditation status for each system assuring in compliance with requirements. Mapped business rules and process constraints to functional requirements and operational activities validated relationship between activities.
• Routinely interacted with internal and external senior level officials to validate discrepancy corrections. Perform day-to-day performance and oversight of IV&V project requirements, including Data collection, data analysis, metrics formulation, requirement traceability, data validation and information integration support following the DoDAF and Six Lean Best practices to reduce risk and assure quality.

Confidential, Annapolis Junction, MD

Senior System Analyst

Responsibilities:

• Created templates in compliance with the Department Homeland Security (DHS) Biometric formatting standards and DoD framework using Rational tools.
• Formatted and updated processes in multiply legacy artifacts (including the Configuration Management Plan(CMP), ERB, Confidential documents and Change Management Process document, the System Design Document (SDD), TEMP Document, flowcharts using Visio, and process flows in Requisite Pro.
• Facilitated meetings to review current processes in place, with key players, developed action plans, requirement specifications and designed Use Cases in Requisite Pro and Visio. Identified approaches and actions to address process improvements; independently verified and validated all components of design, development, coding, testing and implementation of relational databases; Participated in review of standards, procedures, tools, and processes.
• Participated in functional and physical audits and meetings that affected the system and applications. Worked closely with internal and external key personnel to verify and validate that the implemented Service Oriented Architecture (SOA) database solution promoted availability, performance, and survivability of mission critical databases for customer.
• Designed various system uses cases, using Business Process Modeling Notation on Performance Reporting and Monitoring; Also, analyzed how data is collected and made available to reporting tools and activities associated with the content Knowledgebase, and Service Center.
• Created test Procedures, test scripts; mapped test procedures to use cases.
• Traced requirements to use case elements as well as performed implementation of Test Procedures.
• Utilized Functional tester and test manager to test system against problem reports submitted in Clearquest. Evaluated processes, work products and services against process description, standards and procedures;

Confidential, Silver Spring, MD

Business Analyst

Responsibilities:

• Contracted to Confidential Program responsible for requirements gathering related to the enhancement of the Fisheries Information Systems cataloging Content Management System Portal (CMS) through collaboration with stakeholders to improve accuracy, completeness and timeliness of metadata information collected on current fisheries systems.
• Collected, managed and analyzed metadata from Data warehouse system repositories maintained within the Atlantic Coastal Cooperative Statistic program ( Confidential ) and the Gulf States, Information Network.(GulfFIN)
• Gathered metadata from stakeholders (Biologist, scientist, programmers, and database Managers) through conducting surveys, RAD Sessions. Analyzed Program Management Plan, System Requirement Specifications documents, system design document, system configuration, forms, procedures and datasets.
• Established standards for collection, management and delivery of metadata content displayed in the InPort (CMS) Portal Website.
• Facilitated meetings with stakeholders to analyze metadata for viability, accuracy and relevancy; provided technical direction to engineering staff on developing the business and system architecture for the data collection and data management systems(CMS) for each component within the InPort cataloging portal.
• Gathered and reviewed documents from various resources on Confidential and survey systems.
• Created defect and enhancement request using Clearquest to be reviewed by the Change control board. Upload datasets using systems batch uploading and Oracle import protocols. Designed and Generated reports using Oracle report builder and Oracle Discoverer.
• Established a standardized Change Control Process Developed the Configuration Management Plan (CM) Plan describing all Configuration and Change Control Management (CCM) activities performed during the course of the product or project lifecycle; Created Project Configuration Management (CM) environments.
• Utilized Clearquest to collect, track problems and report on project metrics (defects, requirements changes, etc.).