PROFESSIONAL SUMMARY:

• 7+ years of experience as a Business Systems Analyst with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling, Data Analysis, Data Mapping and Business Analysis.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Experienced in manual and automated testing for both front - end and backend. Extensively used automated test tools of Mercury like Quality Center, Quick Test Pro, Win Runner, Test Director, Performance and Load Runner Testing.
• Experience in creating custom site templates and list templates for developing web part pages for the portal using SharePoint Portal Server 2003.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensive experience with data modeling and defining the conceptual and logical model of the data warehouse.
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extremely proficient in using Agile and XP methodologies performed roles of Scrum Master following sprint sessions and used Rally software extensively to write User Stories, assign tasks to individual team members.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Highly experienced in DMAIC
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.

TECHNICAL SKILLS:

Languages and Tools: UML, Rational Rose, RequisitePro, Rational SoDA, Rational Clear Case, Rational Clear Quest, Mercury Test Director, Quality Center, MS Project, MS Visio, MS Office Suite, Bloomberg,VBA for Excel, SQL, PL/SQL, Java, J2EE, C#, VB.NET, C++/CLI, Adobe Acrobat, PhotoShop, AutoCAD, 3D MAX

Databases:: Oracle 8i/9i, MS SQL Server, MS Access

Environment: s: Windows 9x/NT/2000/XP, UNIX (Sun Solaris, AIX, HP-UX), Linux, Mainframe

PROFESSIONAL EXPERIENCE:

Confidential, NY

Sr. Business Systems Analyst

Responsibilities:

• Analyzed clients systems and business processes.
• Provide support across different domain areas such as Auto Assignment, Payments, Claims Documentation, and Appointment Logs, Auto Estimations, Fire Claims etc.
• Performed mapping of fields in Life Insurance application to New Business Submission Transaction (tc = 103) in the ACORD data model.
• Worked in Simplified Accounts opening project that used E-forms that the Financial advisors use to open Brokerage, Annuity, Insurance and other securities accounts automatically and then submit them electronically
• Analyzed the business rules for Auto claim assignments throughout the US, so as to have balanced work load for all the claims reps.
• Managed the output requirement project for various Life insurance products.
• Met the Business development group and gathered the requirements for the developing Automatic Assignment of claims Involved in Logical & Physical Data Modeling. Database Schema design and modification of Triggers, Scripts, Stored Procedures in Sybase Database Servers.
• Established a Business Analysis methodology around the Rational Unified Process.
• Represented the business requirements in various alternative views such as analysis models, process flow diagrams and user stories.
• Streamlined clerical work processes and mapped then into the new system.
• Developed project plans and managed project scope.
• Worked extensively with MS Excel and MS access
• Developed QA Test Plan, test conditions and test cases, as well as assisted with QA team in System Testing using Mercury Test Director
• Responsible for designing, executing and recording results for manual test cases in SAT (System Acceptance Testing) & UAT (User Acceptance Testing)
• Manage Content Entry phases of projects including content loading and UAT scheduling
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Reviewed Integration/SAT test results with the clients
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are catered by the application.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Participated in creating custom site templates and list templates for developing web part pages for the portal using SharePoint Portal Server 2003.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, COBOL, JCL, Db2, Quality Center, Oracle, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, LoadRunner, WinRunner

Confidential, Bethlehem, PA

Business Analyst

Responsibilities:

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Involved in the End to end testing of the project and also actively involved in SAT support for fixing the SAT logs on a time critical basis.
• Created different users, roles, Document libraries, Form Libraries, Team sites for projects, Issue Lists on SharePoint Server 2003
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Helped with Data Mapping between the data mart and the Source Systems.
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.
• Processed annuitant transaction to move their payout investment from one separate account to another
• Tested validity and integrity of the calculation engines for Deferred Annuities, Past Services Pension adjustments.
• Extensively used Test Director to review and update the status of entire testing process.
• Create and maintain requirements, test cases and defects in Mercury Quality Center
• Design and develop the data load process using XML Style sheets and ACORD.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Managed the Order Management team for the in time delivery of the User Stories and faults.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
• Worked extensively with MS Excel
• Provide customer service and support for Property & Casualty risk management needs

Environment: Windows , MS Office(MS Word, MS Excel, MS Power point, MS Visio), .NET, Oracle, Crystal reports, RUP, UML, SQL, Quality Center, SWOT analysis, GAP Analysis, Win Runner

Confidential, Salem, OR

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)
• Worked on SAT (System Acceptance Testing) and SIT (System Integration Testing) in production like environments.
• Negotiated with teams from projects to decide if modules should be implemented independently, or Parallely
• Performing Unit testing, Integration testing and support SAT (System Acceptance Test), TFP (Test for Production), Load testing, and Regression testing of the application.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Updated the impacted MS Access tables.
• Worked extensively with MS Excel and MS access
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Provided data modelling support for numerous strategic application development projects.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources
• Participated in meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes
• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center
• Responsible for creating Bordereau report on a monthly basis for reinsurance broker.
• Documented and delivered Functional Specification Document to the project team.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Quality Center, Business Objects, Test Director, Load Runner

Confidential, NJ

Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Criteria and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Used MS Share point for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Created business requirement documents and integrated the requirements and underlying platform functionality.
• Interfaced between Business new product builders and System platform builders.
• Worked with systems area to translate business needs into system requirements.
• Coordinated defects routing in the team and created Excel macros to generate daily defects report status from Quality center across multiple teams.
• Involved in the testing phase right from the Unit testing to the User Acceptance testing.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.

Environment: Rational Enterprise Suite (Rose, RequisitePro, Clear Case, Clear Quest), Case wise modeller, IBM Web Sphere, Quality Center, Oracle, DB2, Sybase, SQL Server Reports, WinRunner, LoadRunner, Quick TestPro

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Created program with complex business functionality for generating quarterly and annual statements for various kinds of Annuity products.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business
• Used external data sources to feed in product systems catering to Brokerage, Mutual Funds and Annuities
• Correspondence included solicitation letters, financial transaction confirmations, and quarterly and annual policy statements.
• Followed solely RUP methodologies during the course of the project.
• Utilized the 80-20 rule to prioritize and in corporate the critical features. Used Time-Boxing techniques to finish within set time frames.
• Accumulated system requirements from various departments through surveys and interviews.
• Involved in prioritizing the defects and writing business requirements to resolve them.
• Authored the product backlog for the complete project, derived User Stories for individual iterations, assigned tasks and allocated appropriate resources for completion and acceptance of individual stories
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Worked extensively with MS Excel and MS access
• Involved in Performance Measurement to develop measurable indicators that can be systematically tracked to assess progress made in achieving predetermined goals.
• Developed and managed creation of product documentation to communicate features, benefits, positioning and impacts to different audiences and ensured that documentation deliverables from various groups are produced as needed.
• Assist with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Responsible for special projects requested by company management or reinsurance broker involving analyzing underwriting revenue and financial performance for companys reinsurance broker.

Environment: Rational Enterprise Suite (Rose, RequisitePro, Clear Case, Clear Quest), Case wise modeller, IBM Web Sphere, XML, Java, Unix, C++, J2EE, JSP, Oracle, DB2, Sybase, SQL Server Reports, Win Runner, Load Runner, Quick Test Pro