SUMMARY:

• Passionate self motivated Business Analyst, Project Manager, & Scrum Master with eight years of experience in leading complex project in various domains including financial, government solutions, retail and non - profit organizations in all phases of the SDLC to successfully plan, build, and deploy revolutionary products.
• Certified Scrum Master through Scrum Alliance.
• Certified Clarizen Project & Portfolio Management (PPM) Admin; Actively seeking PMP Certification.
• Experience managing Payment System applications (ACH, RTP), Digital eCommerce, Email Marketing Campaign, eLearning Customer Service application and SaaS projects.
• Experiane managing web application projects - desktop & mobile.
• Experience managing offshore and onsite teams, and third party vendors such as Delloite Digital IBM & Pathways.
• Strong understanding of the Software Development Life Cycle (SDLC) utilizing Agile- SCRUM, and waterfall development methodologies from conception to delivery.
• Proven success at guiding team and organization on how to utilize and adapt to Agile Scrum practices/values to help customers achieve higher ROI.
• Facilitated scrum ceremonies: Daily Scrum, Sprint Planning, Review, and Retrospective meetings & coaching sessions.
• Define project milestones, budegts, schedules & monitoring progress using MS Project, Clarity CAPPM & Clarizen PPM.
• Bridge communication between client and project team.
• Conduct Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
• Facilitated and managed weekly meeting sessions with business owners, business system owners, development team, and the testing team.
• Collaborate with Product Owners, Subject Matter Experts (SMEs) and developers to document the customer needs in the form of User Stories and translate that into the product backlog in JIRA.
• Experience in gathering and analyzing business requirements, and translating into functional specifications utilizying Unified Modeling Language (UML) techniques like Use Case diagrams & Process Flow diagrams, prototypes, & user stories to create the perfect solution for the business.
• Elicit requirements using various techniques such as one to one interviews; JAD data and process modeling sessions; document analysis, prototyping and created system flow charts using MS Visio to further develop technical solutions and functional specifications.
• Extensive success working project teams to meet business requirement in form of user stories, create prototypes and analyze workflow to translate into functional specifications.
• Expetise in writing and maintaining the Requirement Definition Document that included Business Requirements (BRD), Functional Requirements (FRD), and use cases/user stories.
• Expertise in documenting training manuals for new product release for Learning & Development teams.
• Business Rule Analysis, Risk Assessment, Change Management/Change Requsts & Configuration.
• Strong ability to handle multiple tasks independently as well as collaboratively with team members in testing projects to plan and develop Test Plans, Test Cases and Test Scenarios to meet product’s solution requirements.
• Interact with QA and Development team as well as Product management to enhance workflow, analyze test process, and help develop strategies for testing products and services in agile environment
• Strong analytical ability during Functional Testing, Regression Testing and UAT Testing.
• Facilitated resolution and communication of cross-functional team on issues and decisions.
• Strong written and oral communication skills, with the capability to present and articulate complex concepts. Exceptional communicator and relationship builder with strong inter-personal and conflict resolving skills - excelling in progressive roles requiring superior strategic planning, client management, and team leadership talents.

TECHNICAL SKILLS:

Business Modeling Tools/ Requirement Management Tools: MS Visio, iRise, HP ALM, Quality Center, JIRA, Version One, Clarity CA PPM, Clarizen PPM, MS Project, Microsoft Dynamics CRM.

508 Compliance Tools: JAWS. WAVE

Databases: SQL Server, SQL, Oracle, TOAD

Languages: SQL

Applications: MS Office Suite, MS Excel, SharePoint, Outlook, Adobe Frame Maker 10

PROFESSIONAL EXPERIENCE:

Confidentia

Senior Business Analyst/IT Project Manager

• Managed Mass Email Marketing Campaign project, multiple Digital eCommerce and finance application projects.
• Clarizen PPM Admin. (Product Owner) for IT Technical Project Office, Worked proactively with PMO & leadership team to provide a smooth transition of implementation from MS Project to Clarizen PPM, as well as train cross-functional business units on how to adapt Clarizen PPM. Utilized Clarizen PPM to create project plans, track project status and update milestones.
• Governed Clairzen PPM to audit projects on a monthly basis to ensure proper process utilization and ensure project status accuracy.
• Engaged in all stages of the SDLC to provide functional support and guidance to core project team and business owners.
• Managed projects meetings, schedules, budgets, milestones and delivery as well as create RFP’s.
• Managed offshore and onsite teams as well as third party vendors.
• Successfully managed a portfolio of 10 projects.
• Proven ability to define/analyze impediments and facilitate resolution and communication of cross-functional teams on issues and decisions as well as provide best solutions and understanding of (SLA) Service Delivery Agreements.
• Experinance guiding team and organization on how to utilize and adopt to Agile Scrum practices/values
• Worked directly with Chief Technology Officer to set strategic standards and process improvement for project management to create and implement various project artifacts doucments such as (FRD, BRD, Use Case Documents) to ensure a level set company standard.
• Conduct Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
• Collaborate with Product Owners, Subject Matter Experts (SMEs) and developers to document the customer needs in the form of User Stories and translate that into the product backlog in JIRA.
• Created and verified user stories and use case specifications with activity and state diagrams with Dev Team & Product Owner.
• Facilitated and managed weekly meeting sessions with business owners, business system owners, development team, and the testing team.
• Facilitated project meetings and demo/decision- making processes in order to ensure quick inspection and proper use of apoption process.
• Interact with business owners, SMEs, and management team to identify the scope of the project and to prepare a Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Develop and gain cross-functional alignment on detailed functional requirements based off of the business requirements.
• Worked proactively with a variety of stakeholders and cross-functional project teams in all phases of the project life cycle to ensure all requirements are understood, documented and met.
• Worked simultanioulsy as a Business Analyst to elicit and gather requirements while also acting as the Project Manager to track and ensure deliverbales are met on a timely manner, for multiple high priority projects.
• Elicit requirements using various techniques such as one to one interviews; JAD sessions, document analysis, prototyping and created system flow charts using MS Visio to further develop technical solutions and functional specifications and obtain sign-offs.
• Create user flow and flow/web sequence diagrams to support business workflows.
• Performed Gap Analysis of existing systems to identify drawbacks and make recommendations for any needed enhancements to Business/IT leadership members.
• Proactively involved to communicate with development & QA team the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects.
• Provide guidance to business owners, development team and subject matter experts to resolve the outstanding issue and action items are taken in the product review/defect meeting.
• Wrote SQL queries to extract data from the database for Backend Testing.
• Assisted QA Team along with Clients in UAT to log any issues or help/guide in any testing efforts
• Extensive success/ knowledge utilizing Microsoft Sharepoint.

Project Development Methodology: Hybrid; Agile-Scrum/Waterfall.

Environment: MS Windows, MS Visio, iRise, MS Excel, MS Outlook, SharePoint, MS Project, Clarizen PPM, Service Now, JIRA, Personify, Microsoft Dynamics CRM.

Confidential, New York, NY

Business Analyst/Project Manager

• Managed multiple Payment System Application projects within Confidential Intra-Bank Payments System (CHIPS) including Business Intelligence reporting projects.
• Created Project Plans and managed project team meetings, schedules, budgets, milestones and delivery.
• Proactively monitored projects to identify scope/requirement changes to identify project impact.
• Interfaced with end-users, project sponsor, and technology stakeholders to obtain sign off on all requirement documents and change requests.
• Collaborate with Product Owners, Subject Matter Experts (SMEs) and developers to document the customer needs in the form of User Stories and translate that into the product backlog in JIRA.
• Develop and gain cross-functional alignment on detailed functional requirements based off of the business requirements.
• Created and verified user stories and use case specifications with activity and state diagrams with Dev Team & Product Owner.
• Interacted with Project sponsors, and management team to identify scope and elicit requirements using various techniques such as one to one interviews, JAD sessions, document analysis, and created system flow charts using MS Visio to draft the Business Requirement Document and translate into Functional Specifications.
• Worked proactively with a variety of stakeholders and cross-functional project teams in all phases of the project life cycle to ensure all requirements are understood, documented and met.
• Conducted JAD sessions throughout the SDLC process to document product’s vision and resolve open issues.
• Involved proactively to communicate with development team the status and potential impacts on the delivery date and/or expected quality of the tasks and/or the projects.
• Performed Gap Analysis of system using existing documentation to identify drawbacks and bridge the gap.
• Worked very closely with SME’s and project sponsor to create prototypes and analyze system workflow.
• Facilitated and managed weekly meeting sessions with business owners, business system owners, development team, and the testing team.
• Facilitated defect review meetings involving all stakeholders to review defects, identify severity, and set priority as per project sponsors requirements, to ensure accuracy and conformance to deadlines.
• Documented new Training Manuals/User Guides for new released products using Adobe Frame Maker 10.
• Extensively performed Regression Testing, Functional Testing and End-to-End Testing.
• Assisted QA Team along with Clients in UAT to log any issues or help/guide in any testing efforts

Project Development Methodology: Agile-Scrum

Environment: MS Windows, MS Visio, iRise, MS Excel, MS Outlook, SharePoint, Frame Maker 10, Clarity CA PPM.

Confidential, New York, NY

Scrum Master/Senior Business Analyst

• Managed the implementation of Global Payment Services (GPS) within the MLDirect equity trading platfrom.
• Performed Gap Analysis of existing system to identify drawbacks, bottlenecks and improvements.
• Created and verified user stories and use case specifications with activity and state diagrams.
• Conducted requirements gathering sessions with business owners and SME’s.to further develop user stories.
• Collaborate with Product Owners, Subject Matter Experts (SMEs) and developers to understand the customer needs and translate that into the product backlog in JIRA.
• Participated in peer reviews of functional specifications, application previews, and test plans/test cases.
• Developed test cases for section 508 compliance testing.
• Experinance guiding team and organization on how to utilize and adopt to Agile Scrum practices/values
• Facilitated resolution and communication of cross-functional team on issues and decisions.
• Facilitated Scrum Ceramonies: Spring Planning meeting, Daily Stand-Up meeting, Sprint review meeting, Sprint Retrospective meeting.
• Prepared Daily and Weekly status reports by summarizing activities on the project.
• Mainted Burndown chart to track progress and forecast completion dates.
• Wrote SQL queries to extract data from the database for Backend Testing.
• Worked closely with the QA team and Developers to clarify and understand functionality, resolve issues and provide feedback to identify defects.
• Coordinated with end-users to schedule and support User Acceptance Testing (UAT).
• Used Quality Center for bug tracking and reporting, also followed up with the development team to verify bug fixes and update bug status.
• Extensively performed Functional Testing and End-to-End Testing.
• Assisted Ccients in UAT to log any issues or help/guide in any testing efforts.
• Assisted QA to perform Maintenance testing for clients that needed changes in Production Environment

Project Development Methodology: Agile

Environment: MS Visio, Quality Center, JIRA, Oracle, Windows, SQL.

Confidential, Berkley Heights, NJ

Senior Business Analyst

• Common Service for Borrowers (CSB) is an integrated application designed to improve and simplify services for borrowers throughout the life cycle of education loans for the Federal Student Aid (FSA). CSB is a new initiative to transform the operation of the FSA. CSB is a single consolidated system which will enhance the functionality of four FSA services; Direct Loan Services, Conditional Disability Discharge Tracking System, Debt Management and Collection System (DMCS), and Loan Consolidation (LC).
• Elicit requirements using techniques such as interviews, document analysis, requirements workshops, use cases, scenarios, business analysis, and workflow analysis.
• Develop and gain cross-functional alignment on detailed functional requirements based off of the business requirements.
• Collaborate with Product Owners, Subject Matter Experts (SMEs) and developers to understand the customer needs and translate that into the product backlog.
• Create user flow and flow/web sequence diagrams to support business workflows.
• Conduct Kickoff meetings with business owners, stakeholders as part of the requirements gathering process.
• Interact with business owners, SMEs, and management team to identify the scope of the project and to prepare a Business Requirement Document, Use Case, User Story, and Activity Diagrams to further develop Technical requirements and/or Functional Specifications.
• Provide guidance to project managers, business owners, development team and subject matter experts to resolve the outstanding issue and action items are taken in the review meeting.
• Facilitated and managed meeting sessions with business owners, business system owners, development team, and the testing team.
• Facilitated defect review meeting involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and confirm to deadlines.
• Create workflow diagrams to validate the Basic and Alternate flows in the various Business and Technical Use Cases.
• Perform task decomposition, delegated tasks and monitored project milestones using MS Project and HP ALM.
• Project Development methodology: Agile-Scrum.

Project Development Methodology: Waterfall.

Environment: HP ALM, JIRA, Oracle, SQL server, MS Windows, SharePoint, Visio