SUMMARY:

• Business Analyst Professional with over 8 years of experience in the fields of Customer Relationship Management (CRM), EDI, Insurance, Health Care. Possess vast experience in business processes, requirements gathering and analysis, testing etc. Ability to mentor & manage teams especially in a people - oriented organization where there is a need to assure broad cooperative effort through the use of sound planning, strong communication, administration and persuasion skills to achieve goals.
• Business Processes and Requirements: Gathering business requirements, business process analysis and research for implementing and delivering successful solutions for various industries, conducting gap analysis etc.
• Extensive experience with Business Case Development, Strategic Planning, Business Writing etc.
• Verification and Validation: Collaborate with product development at key milestone deliveries to confirm the customer and market requirements have been stable through the development lifecycle. Communicate any significant changes to the customer and market and regulatory (reimbursement) changes that have an impact on the product/services being developed.
• Business/Systems Process Flows and Flow Charts, testing administrative and reporting abilities. Strong quantitative analysis and communication skills (verbal and written), including the ability to identify trends and recommend changes to systems or processes that can improve results.
• Change Management: Member of the global team to discuss and present change requests for the region for subsequent change releases.
• Technology Usage: Use the appropriate software development methodologies to document user requirements to design business solutions. Extensive experience as part of both Agile & Waterfall based teams.
• Use of simple techniques to storyboard the workflow and solution required. Ability to work with local and remote development teams to get solutions developed and implemented to deliver value.
• Communication: Communicate very clearly and professionally with customers, users, peers, and all levels of management.
• Leading teams, seminars, well versed with six sigma quality principles.

TECHNICAL SKILLS:

Methodologies: UML, RUP, OAM, Six Sigma etc.

Testing Tools: Mercury Quality Center, Test Director

CRM: Oracle CRM, Siebel CRM On Demand, Business Intelligence etc.

ERP Shared: Accounts Receivables, Inventory, Order Management, Purchasing etc.

Databases: Oracle 7.x./8.0.5/8i/9i, MySQL

Languages: SQL, PL/SQL, HTML, PHP etc.

Tools: Rational Requisite Pro, Microsoft Sharepoint, Support Central, TOAD, Workflow, Oracle Discoverer etc., MS Project, MS Word, MS Visio, Dreamweaver, Adobe Professional, Share Point, Sametime, Excel, Access, PowerPoint, Pivot Tables, Pivot Charts, AutoFilter

Operating Systems: UNIX, Windows 9x, 2000x, XP

PROFESSIONAL EXPERIENCE:

Confidential, Groton, CT

Business Analyst

Responsibilities:

• Gathered business requirement for Siebel Clinical Trial Management System.
• Identified stakeholders and organized Joint Application Development (JAD) sessions
• Interacted with different risk management and analytic groups to get the requirements for the application.
• Provided ad-hoc and recurring data extraction and analysis to the team and management.
• Acted as a liaison between the technical staff, the users and the third-party vendor.
• Segregated Business requirements into High Level and Low Level Use Cases.
• Reviewed Use Cases with Business Team and then Tech Team and System Architect.
• Constantly interacted with the clients to collect new requirements and updated those requirements with the outsourced vendor.
• Performed Gap Analysis for new functionality requirements as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Took part in the online meeting sessions with the client and the vendors to address some key issues.
• Identified critical failure points in technical architecture to design and test for fail over.
• Interacted with the development team to resolve implementing issues.
• Took part in User Acceptance Testing (UAT).

Confidential, Maryland

Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project for project releases.
• Understanding the current business process, defining scope of the project along with vision statement.
• Created business use case, Requirement Document (URS), Functional Requirement Specs (FRS) and technical documents.
• SDLC, Agile methodology approach used.
• This project involved integrating the designed system with existing Siebel, web and intranet environments using SOA and Siebel Web Services.
• Validated business rules and all artifacts with users approval and sign off.
• Updated and modified progress and resources allocation in MS project for the team.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Performed manual front-end testing to check all functionalities of different modules.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, Supplemental Requirements, Test Plans and Test Cases.
• Involved in testing the complex calculations in the EXCEL Spreadsheets
• Extensively used MS Office suite components for documenting, traceability, project tracking, documentation, and presentation to senior management
• Conducted User Acceptance Test (UAT) and led the team for FDA division of HHS, got sign off.
• Used Mercury Quality Center to log defects and follow through the defect resolution process, maintaining ETA etc.
• Focused on Business Process Management (BPM) & Business Process Reengineering (BPR) concepts.
• Learned about Health Insurance and its working.

Environment: MS Visio, MS Project, MS Word, MS Excel, Visual Basic, MS Access, Oracle, SOA, Siebel.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Participated in the research and gathering business requirements for this application sup-porting transaction processing, decision making, and reporting functions in six sigma projects.
• Performed data entry for all new hires, rehires, status changes, and all employee information changes.
• Performed payroll entry for locations in multiple states such as enter data from time cards and enter deductions.
• Prepared payroll tax deposits and payroll journal entries. Ensured compliance with federal and state employment laws (pay and benefits)
• Supported the project management using project management principles and processes, Input tools / Technique and Output.
• Facilitated Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Conducted requirement workshops among all project stakeholders to verify and validate the business requirements.
• Identity management included user creation, access privileges, password reset, access control and management.
• Handled the development of business requirement documents (BRD) resulting from JAD sessions.
• Conducted GAP analysis for tracing requirements.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to release multiple iterations of the deliverable over the span of the project lifecycle; propounded early development and base-lining of a robust executable architecture.
• Used ClearQuest to mange defect and change request, run queries, generate reports and ClearCase for software configuration management, revision control/version control.
• Communicated requirements, architectures and designs using Unified Modeling Language (UML) -intensive MS Visio to create diagrams between the data elements for the analysis and documentation of business data requirements.
• Assisted QA department to write and execute Test plans and Test Cases.
• Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the time line.
• Conducted walkthroughs with end users, developers, managers and other analysts.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educate clients and stakeholders on the benefits and risks associated with the project.
• Used MS Office suite components for project tracking, documentation, and presentation to senior management.
• Obtained User Acceptance Test (UAT) confirmation from Subject Matter Experts (SME), that system is working and meeting user expectations and mutual agreements.

Environment: RUP, UML, MS Visio, RequisitePro, ClearCase, ClearQuest, MS Project, Java, Oracle Win NT/UNIX

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Identified high-level requirements for documenting detailed business requirements.
• Worked closely with end-users and developer to develop a detailed understanding of the opportunities for improvement, then gathered requirements and prepared a comprehensive set of documents to define the specifications and business value of the system.
• Prepared a detailed Business Requirement document. Defined the Business Process Flow.
• Analyzed the Data flow and UML Diagrams.
• Involved in testing the complex calculations in the EXCEL Spreadsheets.
• Used Rational Unified Process (RUP)/UML to make an Object Oriented Design model for the application and used UML for creating the Sequence, Use case, class, collaboration, state chart and Activity using Rational Rose Data Modeler.
• Implemented the Rational Unified Process (RUP) in terms of disciplines and phases, each consisting of one or more iterations. With the iterative approach, the emphasis of each workflow varied throughout the lifecycle.
• The iterative approach helped address risk early and continuously, through demonstrable progress and frequent executable releases. Researched flow diagram libraries to understand the application.
• Participated in brainstorming sessions and walkthroughs.
• Facilitated customer meetings and Business design walkthroughs data definition and GUI design.
• Documented approved change controls to add them into business design.
• Worked with the testing team to develop their test plans.
• Analyzed test strategies, test cases and test plans based on functional specification.
• Discussed testing methods and procedures with the testing team for efficient testing.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Analyzed SQL queries that were used by the testing team to validate the data in the back-end Oracle Database.
• Worked with Business Area Experts and Subject matter experts to understand the business requirements.

Environment: Windows 2000, Microsoft Visio 2000, UML, RUP, MS-IIS web server, UNIX, Oracle