SUMMARY

• Experienced and knowledgeable Confidential Analyst seeking to contribute and acquired a role within the Confidential .
• I have experience Identifying network and operating systems vulnerabilities and recommend countermeasures.
• Prepares assessments and Confidential threat profiles of current and planned products based on sophisticated testing, research, and analysis.

PROFESSIONAL EXPERIENCE

Confidential

Analyst

Responsibilities:

• Maintained existing security tools and created new security tool signatures to ensure maximum performance and availability.
• System backups, patching and updates with Confidential,
• Perform all aspects of intrusion detection, log and audit management, network and database vulnerability assessment and compliance management, and security configuration.
• Performing Confidential vulnerability assessment utilizing Confidential
• Perform vulnerability scans accoss Unclassified and Classified Networks
• Support the deployment and integration of security tools such as Confidential Guardian and Splunk.
• Develop, update, and maintain internal Standard Operating Procedure for all internal assigned functions.
• Replaced legacy Confidential devices with Confidential models. Reimaged devices and distributed to various Confidential sites across the country.
• Used Splunk Search & Reporting in conjunction with Splunk Enterprise Security to identify new network vulnerabilities, examined log files, detect
• Confidential workstations that have been connected outside the network and report any malicious activity to Confidential .
• Analyzed packet captures from Defense Center( Confidential ) within Wireshark to investigate suspicious activity further.
• Configure network scans, schedule network scans to run with bandwidth use in mind, and ensure accurate vulnerability assessment results are generated and made available to appropriate personnel

Confidential

Service Desk Analyst

Responsibilities:

• Provide host based security system support to system administrators during troubleshooting efforts
• Validate HBSS system alerts against network traffic using packet analysis tools
• Ensure compliance with DoD requirements as they pertain to host based security system
• Applied diagnostic techniques to identify problems, investigate root cause analyses, and recommend solutions using Confidential 7.6 IT Service Management Suite.
• Provided troubleshooting and support for over 200 customized applications supporting over 10,000 users.
• Provided end - user software troubleshooting and support to Confidential internal and external users/customers
• Maintained current knowledge of the Windows 7 desktop environment, networking, access technologies, and applications supporting Confidential users.
• Installs, configures, and upgrades computer hardware a software, as needed.
• Provide system administration, review and monitor host based security system server and host systems for networks at both
• Customer Headquarters and Alternate Data Center, identify issues and deficiencies, make corrections and advise management and federal leads of possible incidents and malicious activity
• Provide response and support for host based security system software and virus incidents, address customer issues, and take corrective action to clean viruses and malicious software from affected systems

Confidential

Contract Technical Support Engineer

Responsibilities:

• Provided support in accordance with current standards.
• Documented customer information and detailed problem descriptions in Confidential ticketing system.
• Escalated problems in accordance with Service Level Confidential policy.
• Evaluated team workflow and processes and recommend/implement improvements to those processes.
• Review customer support requests for accuracy and monitor quality of work performed by the team, as directed by the manager
• Worked on special projects on site and at multiple annexes as directed by the manager.
• Researched, resolved, and responded to questions and problems received via telephone calls and emails.

Confidential

Analyst

Responsibilities:

• Monitored managed information systems using Government and commercial monitoring tools.
• Identify, report, and support the restoration of alarm conditions, in accordance with standard operating procedures.
• Monitored for system outages and provide guidance for all performance/alarm thresholds.
• Produced hourly, daily, weekly, and monthly reports on restoration efforts and system health and performance.
• Researched DoD directives, authorized service interruptions, and task orders to provide situational awareness to leadership.
• Passed down accurate and complete status information to following shift personnel.

Confidential

Service Desk Analyst

Responsibilities:

• Provided phone support in compliance with established policies and procedures in order to attain contractual Service Level Agreement
• Diagnoses internal and external inquiries and work requests as they relate to maintenance of desktop and universal laptop computers and Confidential customized applications/systems.
• Provided end-user software troubleshooting and support to Confidential internal and external users/customers.
• Applied diagnostic techniques to identify problems, investigate root cause analyses, and recommend solutions using Confidential 7.6 IT Service Management Suite.
• Provided troubleshooting and support for over 200 customized applications supporting over 10,000 users.
• Assisted in the administration of remote user workstations and resolution of remote connectivity issues, as needed.
• Provided help-desk and email support for local and off-site users.
• Maintained current knowledge of the Windows 7 desktop environment, networking, access technologies, and applications supporting Confidential users.
• Installs, configures, and upgrades computer hardware a software, as needed.

Confidential

Contract Technical Support

Responsibilities:

• Administered desktop and telephone support for Windows 7 Active Directory/Exchange infrastructure consisting of 1,500 users in ten facilities across United States.
• Documented all incoming calls in database, giving first and second level support, and escalated all unsolved issues to next level support.
• Diagnosed and resolved hardware/software connectivity issues.
• Set up new user accounts in Active Directory which includes granting permissions, created network shares, mailboxes, and granted access to network files and shares.
• Maintains systems equipment, including troubleshooting, moving, installing, and securing vendor services when needed.
• Ensures that systems users comply with vendor contract provisions.
• Maintains records of maintenance problems and equipment utilization.
• Provides input to installation schedules.
• During periods of systems implementation, coordinates, oversees and reports on installation and systems acceptance, testing progress and problems to ensure that new hardware and software operate properly.
• Assists in developing local systems applications including operational procedures

Confidential

Contract Help Desk Support

Responsibilities:

• Carried out client-site PC, and installed, supported and serviced Windows and Confidential networks.
• Performed diagnostics and troubleshooting of system issues.
• Documented all help desk tickets/resolutions, and maintained equipment inventory list.
• Resolved basic issues such as system password recovery and accessing applications.
• Provided Confidential Support for DOD personnel and VIP Clients

Confidential

PC Specialist

Responsibilities:

• Assisted students with PC and desktop application issues.
• Performed hardware and software maintenance.
• Built and maintained computer systems and performed memory upgrades to workstations/laptops.