SUMMARY:

To obtain a challenging position utilizing skills and abilities developed through experience and education with the opportunity for professional growth.

TECHNICAL SKILLS:

HARDWARE: Desktops, Laptops, Handheld Devices.

SOFTWARE: Caliber, REQ PRO Requirements Management tool, Microsoft office, SQL, SNAGITMS VISIO, JIRA, SHAREPOINT SITE, Application Security, Microsoft Team Foundation Server (TFS)

OPERATING SYSTEMS: Windows XP, Windows 7, 10

METHODOLOGIES: Agile, Waterfall methodologies

EMPLOYMENT HISTORY:

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Create customer requirements and match system solutions to optimize software development and operations efficiencies
• Work with product / business owner, business users, scrum master, and developers to write user stories which are negotiable, valuable, estimable, small, and testable.
• Responsible for ensuring user stories include validation criteria which reasonably covers all areas necessary for complete testing of the new functionality.
• Collaborate with and support developers during their design and development efforts to provide support for their analysis of the story.
• Proactively contribute to the quality of the product by seeking and proposing new or alternate approaches to address the requirements.
• Participate in Confidential Planning, Confidential Reviews, Scrum Meetings and other agile activities.
• Deliver elements of systems design, business rules, data migration rules, or other detailed deliverables
• Operate as the liaison between functional and technical resources.
• Create and maintain JIRA tickets to develop requirements.
• Participate in the agile software development process for the creation of system functionality, upgrades, system modifications, day - to-day problem analysis, and issue tracking to enhance our integration.
• Operate as a subject matter expert (SME) resource for the customer and the software development teams with regards to the functional elements of our Product, including solution support for existing functionality and generating enhancement requirements for system improvement.
• Report on common sources of technical issues or questions, or key insights and findings, and make recommendations to product team to deliver better value to the Customer.
• Process change requests, to manage a project’s scope, acceptance, installation and deployment.
• Analyse business requirements for Operator Application Security products in Confidential Project
• Work collaboratively with clients and stakeholders to analyse business problems, conduct research studies, identity and translate business requirements into functional and system requirements.
• Create various flow charts, use cases and sequence diagrams to provided detail outline of the various actors of the system and how the various components of the system are interacted.
• Utilize process analysis/design expertise to design new or reengineer existing processes to implement new or changed procedures.
• Generate documentation that clearly articulates the objectives, scope and requirements of Confidential
• On the Confidential project was able to do a reverse reengineering on all applications to update and maintain system processes.
• Participate in weekly Program Backlog Meetings to support requirements gathering and planning for future system updates in accordance with Agile SCRUM effectively with software development methodology .
• Ability to work in a team environment with minimal supervision.
• Capable of managing multiple tasks with some tight time deadlines.
• Possess a strong analytical ability and excellent attention to detail.
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Facilitated the Joint Application Development (JAD) sessions with project stake holders in order to capture business rules, processes and system requirements for ticketing system.
• Demonstrated the ability to capture, define, analyze and translate functional and non-functional business requirements into activity diagrams, system use cases and supplemental specifications that contributed to effective software development on the ticketing system project.
• On the ticketing system project, lead the elicitation and review of requirements, use cases and other artifacts and clearly communicated requirements to both the business and technical team members.
• Translated business needs into requirements specifications
• Consistently applied quality and security standards to work effectively in a team.
• Demonstrated client focus and interaction to maintain and track requirements specifications through traceability matrix, configuration modification and software development life cycle.
• Functioned as an effective liaison between the business departments and IT developers.
• Solely responsible for eliciting requirements using interviews, document analysis requirement workshop, surveys, sites visit, business process description, use cases, scenarios, business analysis.
• Worked independently with users to define concepts and clarify functional and nonfunctional requirements on a daily basis.
• Worked with end users to interpret the customers’ business needs and translate them into application and operational requirements.
• Utilize MS Visio to create various flow charts, use cases and sequence diagrams to provided detail outline of the various actors of the system and how the various components of the system are interacted.
• Collaborated with developers and subject matters experts to establish the technical vision and analyzed tradeoffs between usability and performance needs.
• Handled high volume of inbound customer’s calls.
• Prioritized and organized daily follow-ups to ensure timely resolutions.
• Evaluate customer concerns and resolve problems to customer’s satisfaction.

Confidential

BUSINESS SYSTEMS ANALYST

Responsibilities:

• Participated in JAD sessions with project stakeholders for defining business requirements for various system redesigns.
• Facilitated interviews with end users to capture requirements, business procedures, and identify system requirements on the loan application project.
• Participated in testing current systems to benchmark against newer redesigned systems.
• Independently interacted regularly with clients of various associate/management levels to gather and analyze business requirements and interpret business process needs in order to design solutions that will solve technical or business needs.
• Provided reports to the project manager, and other team members to ensure project success.
• Assisted configuration management team with software release information to members, to ensure project success.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Evaluated information gathered from multiple sources, decomposed high level information into detailed low level information, and then distinguish user’s request from the underlying needs.
• Facilitated frequent presentations to clients, IPS management, and other personnel to present alternative path to business solutions.
• Ensuring the development team understood the requirements well to execute the solutions and develop the product.
• Provided recommendations for business improvements and also train end users.
• Proactively communicated and collaborated with external and internal customers to analyze information and functional requirements
• Gathered and organized requirements into logical order