PROFESSIONAL SUMMARY:

• An MBA & M.com professional with Business Analysis experience of 8+ years in Banking, E - commerce, Insurance and Finance domain with solid understanding of Agile/Scrum framework, Data Extraction, Transformation and Loading Technique.
• Expertise in project implementation using SDLC methodologies like Agile Scrum, Water Fall and Rational Unified Process (RUP).
• Experience in facilitating scrum ceremonies like sprint planning, daily stand-up, sprint review, sprint retrospective, and backlog grooming as well as designing user stories and prioritizing user stories.
• Worked closely with project stakeholders, SMEs, staff to understand the requirements and specifications for new applications along with re-engineering the existing application.
• Experience in conducting Joint application development (JAD) sessions with relevant Subject Matter Experts to get a better understanding of ongoing process.
• Extensive experience in requirement gathering techniques like Survey, Brain storming, Focus Groups and Observations.
• Extensive experience in communicating the Business Needs and Features to the User Interface (UI) designers, Testing, Development and for Data Modeling/Mapping.
• Extensive experience in developing Use Cases, creating Screen Mock ups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis and Risk Analysis.
• Experience in creating Wireframes for UX design.
• Experience of working on SQL Server database to extract data and build Business reports, and extensively used SQL queries to validate business rules and data mapping.
• Expertise in analyzing and documenting Business Requirements, use cases, test plans, test scripts, and functional and non-functional requirements.
• Expertise in documenting business rules and business integration processes.
• Experience in authoring and managing BRD, FRD and Change Request Forms.
• Good understanding of RTM (Requirement Traceability Matrix) to associate Use Cases and requirements and to keep track of the changing requirements and Business rules.
• Proficient in conducting Demos, walkthroughs as well as preparing application reports.
• Experience in Coordinating with testing teams in Identifying Test Scenarios and Writing Test Cases.
• Extensive experience in organizing and managing UAT process, training UAT Testers, conducting UAT testing and validating test results.
• Experience in managing the process of Defects and Change Requests from various stakeholders.
• Experience in planning and visioning release readiness process plan, providing feedback to the team, reviewing work results as well as engaging in the Post Production support plan.
• Successful track record of contributing to the development of solutions that address key business issues.
• Extremely motivated, detail oriented, creative thinker and problem solver.

TECHNICAL EXPERTISE

Business Modeling: Microsoft Visio, Rational Rose, MockFlow

Requirements Management: Requisite Pro, Microsoft Office (Word & Excel)

Databases: SQL Server, PL/SQL, MS Access

Defect management tool: HP Quality center, ALM, Jira, Confluence

Methodologies: ETL, Waterfall, Agile, Iterative, RAD

Project Management Tools: JIRA, Rally, MS Project, MS Outlook

BI Tools: Power BI, Business Objects, Tableau, Crystal Reports, MS Excel (Pivot tables & Look ups), SSRS

ETL Tool: Informatica

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, CA

Business Analyst

Responsibilities:

• Followed Agile Scrum methodology of Software Development Life Cycle.
• Coordinated with project manager to review the business case and high-level scope of the project.
• Conducted interviews and JAD sessions with business stakeholders and to gather high-level requirements.
• Used MS Visio for creating UML diagrams such as Use Case diagrams, Activity diagrams, Swim Lane Diagrams.
• Created wireframes and conducted walkthrough sessions with business user and stakeholders
• Coordinated with the project manager to translate the requirements into user stories.
• Participated in the sprint ceremonies; sprint-planning meeting, daily scrum meeting, sprint review meeting and sprint retrospective.
• Represented the team for all the functional Requirement session with system Integrators to provide the right solution for Confidential implementation.
• Involved in data mapping and defining data source and target to facilitate the ETL team to feed the data into data warehouse and create data marts.
• Used SQL query to data extraction and data mapping with ODS, Bridger, FileNet and MRA nCino interface and ensure that the data from the Confidential and Moody’s Risk gets uploaded from nCino correctly.
• Collaborated with QA team in creating test cases, test execution and test verification.
• Conducted User Acceptance Testing UAT, created User Manuals for the end users, conducted Demo sessions and provided training for the implementation of the application.
• Coordinated with PM and QA Team for managing Defect Management and Change Management Process.
• Provided post production L2 support to CPOs and RMs and dealt with development issues to trace back to requirements.
• Interacted with Project Teams and Management Teams during various stages of the Project.
• Assisted the PM and the business team with project closure by presenting a complete progress chart with epics successfully completed, and end-user feedback followed by a lessons-learned process chart for project team review.

Confidential, Fremont, CA

Business Analyst

Responsibilities:

• Followed Agile Scrum methodology of Software Development Life cycle.
• Owned the application of Confidential Market, for all the Functional and technical aspects of software development and support.
• Conducted interviews and JAD sessions with business stakeholders to gather high-level requirements.
• Gathered requirements by conducting personal interviews, developing questionnaires, brainstorming, or role playing to get a better understanding of client business processes and creating requirements traceability matrix for tracking the requirements.
• Analyzed user requirements, attend Change Request meetings to document changes and implement procedures to test changes.
• Coordinated with project manager in creating user stories and prioritizing the user stories based on the requirements.
• Participated in scrum meeting for teams to get work status on daily basis and during release planning.
• Involved in Sprint ceremonies i.e. Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.
• Used MS Visio for creating UML diagrams such as Use Case diagrams, Activity diagrams, Swim Lane Diagrams.
• Conducted walk-through sessions and meetings with Development, QA and Technical Support teams.
• Participated in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solution to existing application problem from business perspectives.
• Interact with subject matter experts, Conducted User Acceptance Testing UAT, created User Manuals for the end users, conducted Demo sessions and provided training for the implementation of the application.
• Involved in post-production support team.

Confidential, Columbus, OH

Business Analyst

Responsibilities:

• Worked on Commercial line property insurance in Safe Agile methodology conducting grooming sessions, and facilitated daily scrum calls.
• Gathered requirements from Inception for Commercial Line Transformation Product and Pricing - Interface team and created RTM, Functional Specification Documents and Data Mapping Analysis for System Integrations.
• Responsible for defining the key identifiers for each mapping and data modeling process.
• Responsible for conversion of data in Data Mapping and writing transformation rules.
• Responsible for documenting the mapping and requirements of group insurance for interface and conversions between the source and applications.
• Worked with Vendor Interface Program to load data from legacy system in to temporary table on Excel to validate the data.
• Clarified, communicated and documented for change requests, As-Is to To-Be process and coordinate with the testing and development team.
• Developed User Stories throughout the Agile Lifecycle as well as created UML diagrams such as Use Case, Activity, ER diagram and Chart diagrams with MS Visio.
• Designed storyboard, process flow diagrams and visual presentations in MS Visio.
• Worked on researching and pre-grooming user stories by understanding the business requirements as stated in the business requirements matrix by including key members from business teams, underwriting team, and closing SMEs and later translating those in an IT standpoint to explain the work to the team.
• Participated in daily Agile Scrum, Sprint Planning and Retrospective Sessions and update the team on status of upcoming User Stories for the a project of changing the client's software maintenance structure of their various software products.
• Conducted cost benefit analysis on commercial lines.
• Provided support for complex business Data Modelling and Management, for billing, claims, and submission.
• Facilitated Joint Requirement Planning (JRP) sessions with Business User Groups, along with conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Identified efficiencies in "current state" of casualty underwriting divisions and helped with development and implementation of "future state" plan (As-Is/To-Be) by removing non-value added process and workflow automation.
• Involved in formal requirements gathering methodologies, and developed reports based on specifications.
• Involved in meetings to analyze the services and processes. Conducted detailed assessment of operational workflow.
• Coordinated tasks with other programmers, business users, database administrator, mainframe team, testing team and development team.
• Worked with technical team to improve report performance and performed system testing. Performed tasks like test cases, identifying defects, mockups, quality reporting, data cleansing and data quality.
• Performed functional testing, integration testing, automation testing, and User Acceptance Testing.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Ensured storing and transmission of data meets PCI / ARC Data Security Standards.
• Encrypted the Credit Card transmissions and application passwords as well as all non- console administrative access.
• Logged application activity.
• As a member of Offshore team, acted as a Liaison between the Business team and Technical team.
• Conducted analysis while gathering requirements from the Legacy system to Web Application.
• Created Business Requirements Document and Functional Document.
• Determined business processes and system requirements by conducting meetings with key subject matter experts.
• Designed business processes using UML diagrams using Visio. Thoroughly analyzed the business processes and created Use cases.
• Gathered Information for Forms Catalog for the E-commerce project.
• Converted functional specifications into process flows using MS Visio and converted them into use cases.
• Created Use Cases for Payment Credit Card (PCI Compliance), Company Information, Customer Information, and Admin Tools.
• Resolved ambiguous and incomplete requirements issues, kept an eye on the long term goals of project completion and searched outkey contributors to clarify confusion and work for understanding consensus to complete requirements issues.
• Effectively translated high-level business requirements into detailed functional Specifications and made changes to the specifications accordingly.
• Ensured project deadlines were met by IT resources.
• Coordinated with the Technology team to provide a solution as per the Business Needs.
• Used SharePoint to share information, schedule meetings, and organize files, create/modify/delete use cases and to coordinate with stakeholders.
• Followed the RUP methodology for the entire SDLC.
• Involved in creating and updating functional specifications to document existing functionality of the application.
• Worked with the project managers by contributing effective solutions.
• Performed business and system level analysis, and provided documentation for deliverables.
• Conducted JAD sessions with Stakeholders, SME's, and User Interface Leads, QA analysts to discuss issues and to resolve them.
• Provided suggestions to User Interface Leads on converting the use cases into Wire frames.

Confidential

Financial Analyst

Responsibilities:

• Prepared budgets, variance analysis and maintaining capital expenditure forecasts, as well as creating detailed capital spending reports.
• Conducted Income Statement analysis and Balance Sheet Reconciliation.
• Leveraged industry expertise in analyzing financial and operational information including financial ratios, key performance indicators, and other profitability drivers.
• Identified improvement opportunities and provided effective recommendations.
• Generated accurate and timely data through effectual support on the decision-making process.
• Rendered assistance in the preparation of supporting analysis for periodic reviews as well as integrated multiple scenario analysis to identify performance sensitivity.
• Utilized financial models for discounted and capitalized cash flow.
• Developed detailed spreadsheets to identify trends and develop forecasts.
• Oversaw the performance of investments and implementation of business plans.