MGT LEAD SENIOR CUSTOMER SERVICE Resume

I am currently seeking a challenging position working within utilizing my education and previous Mgt. and customer service experience.

Computer software and System Knowledge
Microsoft Office – Excel/Access/Word/Sungard/Mainframe/Lotus, Multiple Business Applications used to process and store information

Education
Associates in Arts
Professional EXPERIENCE
JP Morgan Chase Asset Management Division
Cash Receipt Senior Specialist\Project Team Lead Aug 2006- Present
Manage KC division, meeting with high profile clients on a daily basis.
Accurately analyze, process, and document work related to the receipt of funds for payrolls into retirement plans. Responsibilities include facilitating communication with other operation departments, coordinate/oversee plan relations with India based office, and monitoring activities to completion while meeting strict deadlines. Adhere to quality control measures to reduce risk of vulnerability, threat, and compromises that arise. Heading up projects and implementing process improvements throughout the organization.
Process functions related to payrolls (i.e., contributions, loan payments, maintenance, stock calculation etc.) within established client contractual expectations.

Review payroll transactions for adjustments, process as required and post per request.
Create reconciliation excel spreadsheets documenting all payroll processing.
Review reports for accuracy of payroll, accrued investments, and document discrepancies.
Review Clearing Accounts on a daily basis and create task orders for adjustments, reconciliations, and client adjustments.
Work with other managers and compliance to complete year end analysis and reports.

Confidential
MGT LEAD/ SENIOR CUSTOMER SERVICE REP May 1999 to March 2006
Management Specialist in telecommunications, processing orders, multi -tasking, top performer in sales also a specialist in Revenue Management with payment, finance, and providing billing audits. Multiple time fortune 500 leader for 10 to 15 representative while meeting crucial deadlines. Daily number configurations while providing excellent customer service with good communication skills. Suggestion of new products used to initiate and increased sales. District wide dispatch of tech repair representatives and order specialist for residential and business accounts. Responsibilities also included cross training of new field representatives.

Confidential
Assistant Manager February 1997 to July 1999
Duties include record keeping, inventory control, book keeping, and upkeep of associates weekly hours spreadsheet. Worked with employees to plan and organize vacation schedules. Other duties include verification of product shipments, and verify matching invoices received. Responsible for cross training employees, and providing periodic reports for products received, and damaged goods.
Skills Excellent listening, oral and written communication skills.
Ability to manage multiple tasks while prioritizing effectively.
Team Player Partners with associates to achieve results.
Ability to make decisions independently, requiring minimal supervision.
Self motivated, well organized. Excellent listening, oral and written communication skills Able to work under pressure with deadlines to meet effectively.
45 WPM
10 Key by touch
Accounting Skills\Reconciliation Reporting
Leadership Skills
Customer Services Skills
Analytical/Mathematical Aptitude
Multiple Phone Systems
Proficient in Microsoft Office/Word, TSO Mainframe, Excel, File Net, WordPerfect
Imaging Systems /Multiple Sungard programs
Knowledge in Wireless and Data Connections

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