SUMMARY:

• I’m looking for a senior - level business analyst role.
• I've worked as a cross-domain senior business analyst for over 10 years on multiple software projects across the entire software development lifecycle (SDLC).
• I've worked on multiple projects Confidential the same time. I've elicited requirements in both large and small meetings with stakeholders.
• I’ve worked in both Agile and Waterfall environments.
• I've enhanced my requirements and user stories with spreadsheets, charts, graphs, and more as the project needed.
• I've built wireframes for mobile apps and websites, and I've worked with developers and QA staff (both on- and off-shore) to make sure requirements were fully understood and implemented by all parties. I've written test plans for QA staff.
• I've worked to reduce scope creep as much as possible, and have managed change requests when needed when requirements change.
• I’m adept in SQL, Visio, JIRA, and Confluence.

SKILL:

Microsoft Office: Word, Excel, Powepoint, Access, Visio, OneNote

Communications: Skype, Hipchat, Confidential & Confidential Q Messenger

Wireframes: Justinmind, Visio, Balsamiq

Requirements Management: DOORS, Reqpro, Confluence, JIRA, Sharepoint

SQL: SQL Server, Toad, Oracle SQL Developer UML and XML

Some programming in: Java and C++ (and can also create pseudocode as needed), Wordpress

Podcasting platforms: Libsyn

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

• Gathered requirements and user stories for the continued maintenance of the software necessary to manage benefits for homeowners affected by Superstorm Sandy.
• Created wireframes for a new module to manage contractor complaints.
• Designed and conducted a training session for a module to manage statewide disaster recovery efforts.
• Designed a logo for the SIROMS program.
• Conducted UAT sessions for system improvement projects.
• For the financial firm, worked with stakeholders to understand, prioritize, and document business requirements (functional and non-functional).
• Created a traceability matrix of business requirements, functional and non-functional requirements, mapping them to use cases, user stories, and epics in JAMA and JIRA
• Authored a document on the scope of the 2018 effort for the group
• For Confidential & Confidential, mastered a new company-wide order application plaform to become the Subject Matter Expert for the client.
• Provided on-site and remote support sessions to resolve issues and further requirements discussion.
• Mastered a new application to become the Subject Matter Expert for the client.
• Used SQL via Oracle SQL Developer to research support tickets and to flesh out user stories.

Confidential, Horsham, PA

Seni-or Business Analyst

Responsibilities:

• Worked with stakeholders to understand, prioritize, and document business requirements (functional and non-functional).
• Managed JAR sessions to present business requirements to system engineer teams and QA to ensure high-quality software delivery.
• Created wireframes, use cases, flow diagrams, and other documentation to support requirements initiatives.
• Established new internal practices for documenting existing business processes and systems by utilizing internal wiki built with Confluence. This improved transparency of requirements gathering process and avoid versioning issues.
• Worked with outside vendors on various projects to support projects, including a mobile app for patients.
• For one project, performed extensive review of the usability of new software with business users to identify and prioritize needed enhancements.
• For another project, researched messaging vendors to identify best choices for upgrading the API of a retention messaging platform.
• Developed daily dashboard to monitor problem situations and drive productivity gains.
• For another project, wrote requirements and researched solutions for a large data warehousing project of prospect information, with millions of records.
• Created a follow-up process for patients with cardiac conditions to increase enrollments for trial.

Confidential, Wayne, PA

Business Analyst

Responsibilities:

• On one project, worked with multiple teams to create new business processes to minimize fraudulent insurance claims
• On another project, facilitated requirements gathering and worked on wireframes for a digital transformation project, allowing customers to file insurance claims on the web
• On another project, worked directly with stakeholders in Puerto Rico to extend the Confidential -Mobile JUMP insurance program to their territory, dealing with language barriers and different business processes.
• Managed JAR/JAD sessions to present business requirements to system engineer teams.
• Created business processes diagrams with Visio.
• Used SQL Server 2008 to research projects and propose database solutions.
• Created wireframes to support new consumer-facing web site for claims process.

Confidential, Philadelphia, PA

Business Analyst

Responsibilities:

• Authored business requirements for the company’s SMB (Small and Medium Business) customer portal.
• Consulted with numerous stakeholders and SMEs (Subject Matter Experts) in Confidential . Coordinated with outside design agency and internal technical teams to ensure fulfillment of requirements.
• Managed JAR/JAD sessions to present business requirements to system engineer teams.
• Authored use cases for the project. Reviewed these use cases for offshore implementation. Managed use cases with Sharepoint and Excel.
• Used IBM's DOORS software to track requirements and revisions.

Confidential

Business Analyst

Responsibilities:

• Elicited and documented requirements for new BVOIP product. Project spanned provisioning, reporting, voice mail, IVR, and other components. Consulted with numerous business units across Confidential & Confidential .
• Generated new collateral for training and marketing for new product. This collateral included sales support documents, training documents, and scripts for video for small business customers.
• Developed reporting process for small business bundle orders using web tools, Excel, and Access. Created reports detailing sales performance and market penetration for leadership. Provided operational reporting on all appraisal ordering activity to VP using Access, VBA, pivot tables and graphs in Excel, and internal applications.
• Researched IVR solution to determine how customers were set up after purchase. Made recommendations on default settings.
• Migrated reporting process to Business Objects, developing custom queries and reports
• Used IBM's Requirements Pro (ReqPro) software to track requirements and revisions.

Confidential, New York City, NY

Business Analyst/Database Analyst

Responsibilities:

• Elicited functional requirements and system requirements for accounting database systems.
• Administered and repaired database systems for client.
• Administered the ImageRight document repository solution. This involved setting up new users, disabling former users, writing workflows in VBScript, monitoring multiple servers, creating custom environments for auditors, and solving various problems for users.
• Consulted on upgrading Office and database applications.

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Elicited requirements for database to track technology investment budget.
• This included creating new layer of attributes to track individual investments and procedure to calculate variance of monthly project budgets.

Confidential, Piscataway, NJ

Business Analyst

Responsibilities:

• Created weekly and monthly reports describing the performance of company's DSL provisioning and technical support teams for senior VPs, using Access, SQL, Excel pivot tables, and Excel graphs.
• Created and implemented processes to minimize backlogged MIS (managed internet service) orders
• Performed root cause analysis on unbilled orders to increase revenue for broadband unit

Confidential, Parsippany, NJ

Business Analyst

Responsibilities:

• Elicited requirements and researched vendors for proposal for Confidential ’s broker e-mail service.
• Wrote a PowerPoint presentation to present research and recommendations.

Confidential, Mt. Laurel, NJ

Business Analyst/EDI Lead

Responsibilities:

• Elicited business requirements for a proposal for second-generation digital appraisal delivery service.
• Provided operational reporting on all appraisal ordering activity to VP using Access, VBA, pivot tables and graphs in Excel, and internal applications.
• Built and maintained a transactional Access database for digital appraisal delivery service and vendor performance.