SUMMARY:

• Information Technology consultant with 30+ years of success leading IT support Confidential executive level for organizations by creating and facilitating strategic IT solutions for complex business problems.
• Trusted consultant and experience partnering with fortune 100 companies
• Proven technical capabilities to leverage existing and emerging technologies, uncover opportunities, identify and implement IT applications and business strategies that improve efficiency, drive profitability, propel business forward.
• All - encompassing combination of consultative business acumen, statistical/analytical proficiency, and leadership management expertise, to create influential relationships and change across enterprise leadership.

AREAS OF EMPHASIS:

• Business / Technology Alignment and Change
• Digital and Data Transformations
• Business Systems Strategy, Workflow Planning & Solution Road Mapping
• System Support & Network Optimization
• System Infrastructure & Security
• Change Management, Project Management
• Leadership, Team Building, and Development
• Data Interpretation, Monetization & Reporting
• Business Proposals and Client Presentations

KEY TECHNICAL SKILLS:

• Lean Six Sigma
• Agile Development
• Process Maps
• Process Improvement
• Prototypes
• Capacity Planning
• Requirements Gathering
• Security Monitoring
• Database Programming
• Disaster Recovery / Backups
• Budgeting
• ROI /TCO /NPV Analysis
• Scope Management
• Sales Engineering
• Business Justifications
• Onboarding/Training
• Client Negotiation
• Quality Assurance
• SDLC
• SAS
• Wireless Networks
• Load Balancing
• Systems Administration
• Business Intelligence
• Firewalls
• Root Cause Analysis
• Engagement Manager
• ETL
• Data Warehousing
• Cobol
• Netsuite (ERP)
• Office 365
• Data Analyst
• Business Analyst
• Source Control Management
• Azure
• SEO, Social Media Strategy
• PPC Strategy
• RFP Documentation
• Quality Control (TQM)

PROFESSIONAL EXPERIENCE:

Business Analyst and Senior Technologist/ Sales Engineer

Confidential, Austin, Texas

Responsibilities:

• Pioneer strategic IT solutions and drive organizational change by collaborating with key executive clients to understand business goals, priorities, and create strategic technology-based solutions aligned with business needs.
• Propose, present, and secure executive support and buy-in for IT solution intervention across variety of industries: healthcare, not-for-profit, insurance, legal, commercial construction, marketing, advertising, international trade.
• Sustain 92% closing rate, average 4.7 year client span in referral-based-only model including key clients: Wurzel Builders, 1st Home and Commercial Services, Big Brothers and Big Sisters, Southwest Minority Business Council, Save our Springs.
• Recommend best practices, up-to-date operating models, systems enhancement, modifications, and software selections based on current and emerging digital solutions.
• Streamline and standardize technology and assessment procedures for consultants, leading to efficient planning, creation of technology architecture, and solution implementation for operating business model and business needs.
• Direct and delegate tasks to internal/outside consultants, ensuring timely and quality completion of project deliverables.
• Provide regular consultation to clients in terms of both strategic and technical-decision-making, explaining complex technical issues into insightful, easy-to-understand information.
• Implement solutions: client-server infrastructure design, network security optimization, systems integration, network optimization, data modeling, software performance optimization, back end operational software integration, and performing management, training and maintenance as needed.

IT Consultant

Confidential, Austin, Texas

Responsibilities:

• Increased annual savings by $350k by negotiating organizational long distance / frame relay contract while upgrading bandwidth and network hardware.
• Produced $24k annual savings for organization by establishing long-lasting, business customer retention contracts.
• Performed audit of IT infrastructure and operations for publicly traded organization with 43 dealerships across 9 states resulting in server consolidation and SANs deployment.
• Improved internal business processes and transparent communication to leadership by architecting sales forecasting, inventory management and accounting intranet applications using OLAP and data warehousing techniques.

Project Manager

Confidential, Austin, Texas

Responsibilities:

• Initiated and implemented collaborative Web Development Methodology adhering to SEI Level III processes, reducing overall development time by 30%, ensuring all projects were successfully implemented on time and under budget.
• Awarded projects for semiconductor portal and national boating retailer totaling over $750K in billable revenues.
• Served as project and product manager overseeing development team for e-Commerce website application utilizing Dreamweaver, Interdev, IIS, Flash, SQL Server and ASP.

Development Manager / Billing Operations Manager

Confidential, Greenbelt, Maryland

Responsibilities:

• Developed operational procedures, performed operational reviews according to key measurable outcomes, established auditing guidelines, identified and implemented cost cutting projects using Business Process Re-engineering.
• Employed new product development model resulting in accurate and timely product delivery that reduced overall call center volume by 40% while customer satisfaction increased by 3% during an annual customer growth of 200K.
• Developed, managed and implemented cellular market churn analysis system utilizing OLAP technology which identified root cause issues of customer retention challenges.
• Saved annual $5M by leading a successful transition into newly created formal system development methodology.
• Architected automated test system for product development reducing overall testing time 60% and increasing quality 80%.
• Performed operational review that identified and eliminated inaccurate job dependencies reducing overall execution time critical to meeting billing SLAs.
• Responsible for bringing in-house system development for a wireless billing system from a third party vendor.