PROFESSIONAL SUMMARY:

• IT professional with over 8+ years of experience working as a Senior Business Analyst and Scrum Master in Health care and Insurance domains. Possess effective Communication, analytical and problem - solving skills with Creative Implementation Techniques.
• Expertise in Software Development Life Cycle methodologies (SDLC) and Business Process Re-engineering in Health Care Sector with focusing mainly on Requirements gathering, Documentation, Statistical and Data Analysis, and Test Planning and Execution.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Business document, Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Extensive knowledge of SDLC with different methodologies, such as SDLC, Waterfall, Scrum, Agile, RUP, Extreme Programming and Scrum-Waterfall Hybrid.
• Strong project management skills from requirement analysis, process mapping and documentation. Hands-on experience on tools like Rally, JIRA, MS-Project, Confluence for collaboration and tracking.
• Instrumental in clarifying business requirements, experienced in performing Gap Analysis, Impact Analysis, Risk Analysis, Traceability Matrices, SWOT Analysis, Document analysis, AS-IS&TO-BE analysis and Cost Benefit Analysis
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, one-on-one interview sessions, groups’ sessions, prototyping brainstorming, JAD and JAR sessions.
• Certified Scrum Master dealt with scrum ceremonies like Product backlog grooming, Sprint planning meeting, Daily scrum, Sprint review, Sprint retrospective meetings.
• Thorough understanding of preparation and use of Business Process Modeling Notation (BPMN) to Unified Modeling Language (UML) diagrams including Process Diagram, Activity Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram.
• Excellent in analyzing and cresting Use-cases, various UML diagrams like Use case diagram, Activity diagram, E-R diagrams, Data flow diagram (DFD’s) using MS-Visio, Balsamiq, mock-ups.
• Experienced in creating Test Plan, Test Scripts, Test Scenarios, Test cases, Requirement Traceability Matrix (RTM), User acceptance Testing (UAT), and familiar with software testing and Regression testing
• Extensive knowledge in Data Warehousing architecture, implementation approaches, schemas and dimensional modeling, Seasoned in Creating Data Models, such as Conceptual model and Logical model.
• Performed ETL using Informatica to load the data into the data warehouse from disparate sources, designing and deploying various reports through Tableau, and IBM Cognos.
• Performed various SQL queries like SELECT, JOIN, VIEW for relevant data retrieval on Oracle database.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and Validation.
• Extensively used SQL queries for business analytics and analysis of data using data manipulation language.
• Worked closely with the QA team to conduct functional testing, compliance tensing, performance testing and develop the test plan, test conditions, test cases, ensured adequate testing of software both before and after completion, and conducted UAT.
• Knowledge of Financial and Management Reporting, Business Process Reengineering, Forecasting and Capital Budgeting, KPI reporting, Ad Hoc reports, Dashboards creation and maintenance using Tableau, Micro Strategy and Power BI for the business.
• Skilled with Data Analysis concepts of Data Modeling, Data Dictionary and Normalization, Created Data Mapping Documents to transfer data from legacy to target system and to reduce data and duplication.
• Involved in projects related to implementation of Data warehousing, Data Structures, Schemas, Data Marts and OLAP Operations such as Roll-Up, Drill-Down, Slice, Dice and Pivot. Knowledge of Data-Migration, Data Lineage, Data Migration to Cloud, Systems Mapping and Data-Governance Processes.
• Understanding of Test Driven Development (TDD), Behavior Driven Development (BDD), and Acceptance Test Driven Development (ATDD) used in test-centric development.
• Excellent Verbal and Written communication skills with the capability of maintaining effective coordination with the business stake holders.

TECHNICAL SKILLS:

Methodologies: Waterfall, Spiral, RUP, Agile (Scrum, SAFe), Scrum-Waterfall Hybrid

Languages: SQL, UML, XML, JSON

Databases: MS-Access, SQL Server 2005 & 2008, MYSQL

ALM Tools: JIRA, Rally, MS Project, SharePoint

Testing Tools: Cucumber, Load Runner, Selenium, UFT, Postman, Swagger, Test Director, QTP

Management and Modeling tools: Rational Clear Quest, Requisite Pro, Rational Rose, MS Visio

Operating System: MS Windows (XP, VISTA, 7)and UNIX

Data Analytics: IBM SPSS Modeler, SPSS Statistics

Reporting Tools: Tableau, PowerBI, Oracle Business Intelligence Enterprise Edition (OBIEE)

Data Warehousing: Data Modeling, Data Mapping, Data Marts, OLTP, OLAP, Data Mining, Slicing/Dicing, Roll Up/Drill Down, Pivot

Domain Knowledge: HIPAA, Medicare, Medicaid, Claims processing, Medicate health Insurance marketing, EDI formats, Processing, Centers for Medicare & Medicaid Services (CMS), Health Assessment

PROFESSIONAL EXPERIENCE:

Confidential, Virginia Beach, VA

Senior Business Analyst/ Scrum Master

Roles & Responsibilities:

• Organized and facilitated JAD sessions to elicit the requirements and document the client requirements for the customization of the devices and converted the requirements into Business Requirements Document (BRD) and Functional Requirements Documents (FRD) as per the client’s requirements.
• Interviewed the stakeholders from different departments to identify their current needs and understand their Current Workflows and Ideal Workflows, to created process diagrams documented As-Is and To-Be business processes.
• Created a relationship with the project team, customer interfacing including Line of Business LOB and interface partners to discuss the As-Is System and develop the To-Be System concept after client interviewing
• Was responsible for defining the scope and implementing business rules of the project, gathering business requirements, and documentation by eliciting information from the business users and potential stakeholders.
• Was responsible for writing the Functional Requirements Document (FRD) and User Requirement Specification URS.
• Created flow charts and process flow diagrams including Use Case Diagrams, Class Diagrams, Activity Diagrams, to show the interaction of the user with the system in an effective manner using BPMN, and MS Visio
• Have developed reports using Tableau or Power BI.
• Working with the analytics team to write queries, format and transform data, and pull back relevant data as needed.
• Designed and maintained the Requirements Traceability Matrix (RTM), User Story Management using JIRA
• Good knowledge of HIPAA ASC X12version 5010Guidelines. Advised changes for the overall system architecture; system design, procedures, and workflows in compliance with HIPAA/EDI formats to the development team
• Coordinated with the clients, Subject Matter Experts and developers in successfully resolving the action items.
• Have developed division dashboards as required.
• Manually tested and executed the Web Services using Postman and helped the Quality Analyst Team in automation of the REST Web Services Testing using Selenium tool. Assisted the Web Services team in documenting API’s
• Successfully maintained and updated SharePoint site with the project documentations based on the progress.
• Assisted the Web Services team in documenting requests and responses for the REST Web Services in JSON; Worked on Service Oriented Architecture (SOA) mainly on REST Web Services and executed them.
• Assisted the QA team in creating Test Plans, Test Cases and performed UAT User Acceptance Testing, Functional Testing and logged defects into Defect Tracking Report
• Conducted presentations of the QA test results to the stakeholders and users and documented modifications and requirements.

Environment: MS Office Suite, SharePoint, MS Visio, MS Project, UML, JIRA, JSON, REST Web Services, XML, SOA, BPMN, Load Runner, Selenium, Postman

Confidential, Schenectady, NY

Senior Business Analyst/ Scrum Master

Roles & Responsibilities:

• Attended meetings with stake holders and managers regarding process plans, functionality, and business processes.
• Designed and developed various UML diagrams like Use cases, Activity Diagrams, Sequence Diagrams using MS Visio.
• Consistently tracked the project status and reported it to all the stake holders involved.
• Participated in developing Product backlog along with product owner.
• Developed Mockup and wireframes for new web feature.
• Have experience in interacting directly with key business users and geographically dispersed stakeholders.
• Conducted Joint Requirements Planning (JRP) and JAD (Joint Application development) Sessions as a Facilitator to gather requirements from the group.
• Negotiate with functional managers and/or organizational management to obtain adequate resources with appropriate skills to staff the project team.
• Involved in GAP Analysis and Technical Feasibility study with the technical leads and other SMEs.
• Created process flow diagrams in MS Visio.
• Experience in Medicare advantage and dual advantage and other plans like FIDA, MLTC, HARP.
• Participated daily standup meetings with the Developers.
• Facilitated user interviews and workshops to gather requirements.
• Worked with other team members for requirement analysis and clarifications and recommending changes for the gaps identified.
• Defined web service interfaces, specifications and test scenarios for each service that will provide common enterprise functions for key business domains.
• Worked with testing team for testing the requested web services in JSON format in Postman.
• Extensive data validation on the back end using SQL queries to verify the data has been loaded in the correct tables.
• Performed root cause analysis on complex data anomalies and working closely data stewards to define best practice.
• Translate highly complex concepts and conclusions in a clear and concise manner in ways that can be understood by a variety of audiences.
• Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and make recommendations based on analysis results.
• Participated in SCRUM meetings and worked closely with the Subject Matter Expert and the Project Manager.
• Handling the Business-critical tickets using remedy tool
• Updating the Remedy ticketing tool regularly to reconcile critical issues
• Documented AS IS and TO BE scenarios to understand the gaps.
• Created dashboards of new members adding yearly and those changing their member plans using Tableau.
• Reviewed test cases and maintained the Requirement Traceability Matrix (RTM).
• Used power point presentations for conduction walkthroughs with the stakeholders.
• Coordinated and participated in User Acceptance Testing (UAT) to test the functionality of the application and worked with QA together to develop test Scenarios and test cases.

Environment: SQL, Atlassian Jira, SharePoint, XML, Swagger, Postman, IBM Lotus Notes, MS Office Suite 2016, MS Visio, MS Windows.

Confidential, Boston, MA

Business Systems Analyst

Roles & Responsibilities:

• Assisted the project managers in developing project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.
• Created Business Process Workflow diagrams of Current and Expected System, using MS Visio and makes sure that both business and technical teams understand the process.
• Elicited business requirements by conducting JAD sessions, Interviews, Focus Groups and Brain Storming sessions.
• Drafted and Managed Business Requirement Document (BRD) and Functional Requirement Specifications (FRS) in Share Point Enterprise 2016and led the Requirement Workshops where the specifications get converted into User Stories.
• Created and maintained Requirement Traceability Matrix (RTM) correlating the system requirements to functional- nonfunctional requirements and then to test cases.
• Worked closely with Data Analyst Team and assisted in assuring the integrity of the collected data.
• Analyzed and drafted Service Detailed documents from Web Service Description Language (WSDL).
• Coordinated the Quality Assurance teams in Application Programming Interfaces (APIs) testing using Postman 4.8.0 and assisted in Technical Writing Workshops.
• Proactively defined Reporting-Business Rules for Business Intelligence Analysts to expand on KPI metrics.
• Worked on Relational Database Management systems (RDBMS), programmed SQL Queries, Metadata Analysis and documented Data Dictionaries and Data Mapping Artifacts.
• Assisted Quality Assurance Team with Test Plans, Test scenarios and Test cases.
• Involved in System Integration Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in compliance with the Business rules.
• Facilitated the Pre UAT (User Acceptance Testing) and UAT; assisted in testing and maintaining quality procedures such as Black box and Regression testing; created all the relevant documents for appropriate users.
• Created User Manuals with detailed list of parameters and system responsive screen shots.

Environment: Waterfall-Scrum Hybrid, Duck Creek Suit, TDD, Eclipse Mars 4.7, ArcGIS Enterprise 10.3, Share Point Enterprise 2016, JIRA, MS Visio, MS Project, SOA, RESTful, JSON, XML, Informatica Power Centre, IDQ, Postman 4.8.0 - API Testing, Oracle 11g, AWS, MS Office tools (MS Word, MS Excel, MS PowerPoint), MySQL Workbench.

Confidential

Senior Business Analyst

Roles & Responsibilities:

• Conducted various JAD Sessions to determine the filters to be used with search and advanced search
• Working one-on-one with business owners, recommending and answering questions on how AdWords can work
• Participated in all the phases of Software Development Life Cycle (SDLC) using a Hybrid Methodology
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams using MS Visio
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision.
• Worked on functions such as Change Control and Request, and managed complaints to ensure customer satisfaction.
• Active involvement in ETL design for data integration and master data management.
• Experience of managing multiple stakeholders across the organization, and in QA integration of systems.
• Involved in detailing project mission, data process flow diagrams, and timelines.
• Worked with SQL queries for data manipulations.
• Created Entity relationship diagrams for the proposed database.
• Participated in the development and creation of the data warehouse.
• Assisted in building a business analysis process model using Rational Rose, Requisite Pro and Visio 2007
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams.

Environment: MS Visio, MS Office Suite, SQL, ETL, Rational Rose, Requisite Pro, UML, Data Warehouse, Tableau, and UAT Testing.

Confidential

Business Analyst

Roles & Responsibilities

• Worked with Subject Matter Experts (SME), Digital Marketing Analyst, Project Managers and Business Owners to understand the business process gather Business Requirements and identified enhancements.
• Conducted various sessions like JAD Sessions, Brain Storming and Focus Groups for eliciting pragmatic requirements.
• Drafted and Managed User Stories and Features and Create User story Dependency Matrix and Story mapping artifacts.
• Developed Mock Screen and Wire Frames and presented as DEMO session to the Primary Stakeholders.
• To automate Cross Browser and Cross Platform testing used Selenium Testing Framework for automated Web application testing and auto scripting.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure the system meets all the goals of the project.
• Produced visual models for the application using UML MS Visio to create Use Cases, Sequence Diagrams.
• Collaborated and negotiated with stakeholders in defining project scope boundaries.

Environment: MS Visio, MS Office Suite, AJAX Framework, Selenium Testing Framework, POSTGRE SQL, Apache Tomcat, Outlook, CRM Systems.