SUMMARY

• Energetic and motivated Software Engineer seeking an opportunity to grow with an established company offering state - of-the-art data processing services.
• Demonstrated ability to work multiple projects under deadlines, to work well with others in a team environment, and to coordinate with Management on project schedules, requirements, goals and assignments. Strong analytical and problem-solving skills acquired through extensive customer support experience.

TECHNICAL COMPETENCIES

Software Languages: VBA, VBScript, C, Fortran; Progress 4GL, SQL, HTML

Programming Methodologies: Structured programming design, relational database design and programming, object oriented design and programming, report writing

Software Applications: Confidential ERP, Crystal Reports, Cognos BI, MS Office products (Word, Excel, PowerPoint, Access, Outlook), MS Visio, MS Project, MS FrontPage.

Operating Systems: MS Windows 98/2000/Me/XP, MS Windows 7, UNIX, MS-DOS

Hardware: IBM PCs & compatibles, printers, scanners, circuit boards, processors, chips, electronic equipment.

PROFESSIONAL EXPERIENCE

PROGRAMMER/ANALYST

Confidential, Jacksonville, FL

Responsibilities:

• Developed programs and reports in Progress 4gl which extracted sales, manufacturing, and engineering data from Confidential ERP database for tracking, analysis, and performance measurement.
• Developed reports in Cognos BI and Crystal Reports (ad-hoc and normal) which extracted sales, manufacturing, and engineering data from Confidential ERP database for tracking, analysis, and performance measurement.
• Developed Excel macros which imported Confidential ERP data into MS Excel and created graphs, charts, and pivot tables.
• Developed Excel macros and Progress 4gl programs which received form input from MS Excel and uploaded data into Confidential ERP database.
• Developed MS Access macros which imported data from Confidential ERP, populated the database and created reports and charts.

HELP DESK SUPERVISOR

Confidential, Savannah, GA

Responsibilities:

• Analyzed data from the Help Desk problem database and created weekly/monthly measurement charts for all IT departments and the IT Director.
• Analyzed data from the Help Desk problem database and prepared trend analysis reports based on such problem factors as occurrences of problems for subsystem, volume of calls on a daily basis and status of problems.
• Prepared measurement reports, charts, and graphs using MS Excel and Powerpoint for presentation at meetings, reviews, and demonstrations.
• Developed user and Help Desk Associate documentation in MS Word for information and training purposes.

SHIPPING/RECEIVING SPECIALIST

Confidential, Port Wentworth, GA

Responsibilities:

• Created an MS Excel spreadsheet (with macros) which received form input and showed the shipping and receiving status of containers to/from the facility.
• Analyzed data input for MS Excel Container spreadsheet and prepared trend analysis reports based on such problems factors as number of containers exported from facility, number of containers imported/exported on a monthly basis, and number of containers moved for a specific company.
• Analyzed and resolved customer inquiries, inventory discrepancies, and shipping/receiving issues.

POST CLOSING SPECIALIST

Confidential, Jacksonville, FL

Responsibilities:

• Created and maintained an MS Excel spreadsheet (with macros) which received form input, created reports, and printed forms and sheets utilized by the users.
• Kept manual records of mortgage resolution activity using MS Word and MS Excel.
• Analyzed and resolved mortgage discrepancies/concerns as requested by customers and/or management.

SOFTWARE ENGINEER

ConfidentialPlano, TX

Responsibilities:

• Developed technical documentation, including requirements/design specifications and user manuals.
• Performed setup, configuration, and certification of telecommunication switches for software development.
• Performed regression and functional testing manually or via automated scripts.
• Developed test plans, procedures and scripts for validating and verifying basic switch functionality.
• Reported, tracked, and participated in the resolution of system anomalies/problems.

SOFTWARE ENGINEER

Confidential, Houston, TX

Responsibilities:

• Designed, developed, enhanced, tested, supported, maintained and debugged simulation payload models in FORTRAN and C on a UNIX/AIX platform.
• Integrated and tested models with hardware panel switches and instrumentation. Tested models in a mainframe networked environment.
• Performed model certification for astronauts and trainers in a multi-networked environment.

SYSTEMS ENGINEER

Confidential, Houston, TX

Responsibilities:

• Performed system integration and testing of flight software testing system.
• Met with customers to determine system requirements.
• Developed system requirements specifications, test plans and procedures.
• Performed system integration/test of Intel 80386 based flight software systems with IBM 3090 and DEC VAX 6000 mainframe computers.
• Provided test results to development community, and assisted that group in troubleshooting problems/anomalies.
• Led the test and integration team in afternoon testing activities.

SOFTWARE ENGINEER

Confidential, TX

Responsibilities:

• Developed test plans and procedures for validation and verification of F-16 avionic system components.
• Participated in requirements and design meetings with internal and external customers.
• Performed qualification and certification tests of avionic components for internal and external SQA teams.
• Participated in Test Readiness Reviews and Post-Test meetings with customers and peers.
• Reported, tracked, and participated in the resolution of system anomalies/problems.