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Business Analyst, Resume

Phoenix, AZ


  • Extensive Experience in IT industry with Expertise in Business Analysis, Risk Analysis, Quality Assurance and software validation for enterprise wide applications pertaining to Education, Banking/Finance, Mortgage and Customer Relationship Management (CRM).
  • Experience in Software Development Life Cycle (SDLC) aspects such as Requirements Analysis, Design, Development, Testing and Deployment and Quality Assurance Life Cycle (QALC) aspects such as creating test plans, test cases to perform different types of testing and validation.
  • Developing workflows, user task analysis, personas, interaction flows, wireframes, low fidelity mock - ups, navigational flows, and high fidelity prototypes.
  • Expertise in HTML, CSS, java script for developing WebPages, Collaborate with UI/UX, API and System teams to support development initiatives Knowledge of JSON involved.
  • Expert proficiency with Axure, Balsamiq, Adobe Photoshop, Adobe illustrator, Sketch and other web design tools.
  • Managing all aspects of projects, including scheduling, ensuring milestones are met, tracking issues, and making design recommendations
  • Presenting designs to cross-functional teams and negotiate trade-offs.
  • Proficient in creating UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams and BPMN.
  • Building knowledge across the team regarding design reviews and other team-wide design efforts
  • Extensive Expertise in creating various artifacts including Request for Proposal (RFP), Business Requirement Document(BRD), Product Requirement document (PRD), Software Requirement Specification(SRS), Functional Requirement Document(FRD), as well as documenting project processes and procedures.
  • Prepare dashboards using calculated fields, parameters, calculations, groups, sets and hierarchies in Tableau.
  • Utilized Tableau visual analytics and best practices like Dashboard structure, view orientation, Sizing and Layout, Data Emphasis, Highlighting, Color, Fonts, Tooltips, and performance improvement of complex dashboards/reports.
  • Analyzed requirements for various reports, dashboards, scorecards and created proof of concept / prototype the same using Tableau desktop.
  • Strong ability to clearly and effectively communicate design processes, ideas, and solutions to stakeholders, teams, and users.
  • Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with software developers, solution architects and QA teams.
  • Familiar with software deployment, SQL and migration techniques.
  • Worked with Salesforce Chatter customization and roll-out. Worked with Account, Answers, and Chatter Answers, Reports and Dashboards Standard objects & Custom Objects like internal clients
  • Ensured system security and integrity - Maintain security and sharing rules, Map/reassign records and grant/remove user licenses when warranted. Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
  • Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
  • Demonstrated experience with data modeling techniques, data migration techniques, SQL server, SQL scripting and Microsoft office products.
  • Strong knowledge on Good practice likewise distribution, manufacturing, laboratory practices.
  • Hands-on experience working with LeankitKanban, versionone, Scrumdo, AgileZen and salesforce.
  • Highly-motivated, Innovative, Skilled-Listener, Excellent Negotiation, Proactive, Quick-Learning Individual.
  • Strong Leadership skills in handling multiple teams and Offshore teams and ability to effectively communicate with senior management, third party vendors, technical staff and Business users to improve business value.
  • Excellent analytical skills to understand the Business process, functionality, cross functional requirements across various business units and translating them into requirement specifications in order to provide comprehensive solutions and understanding of project process and ability to analyze business problems and identify solutions.
  • Involved in creating Wireframes/mockup screens for new user interface design.
  • Experienced in conducting As-Is and To-Be (Gap Analysis) analysis and possess strong knowledge in carrying out processes for Risk Analysis, SWOT (strength weakness opportunity and threat) Analysis, Cluster Analysis, Change Management and perform Impact Analysis to assess the change and feasibility study.
  • Ability to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating and coordinating with software developers, solution architects and QA teams.
  • Proficient in writing user stories (INVEST format) and handling the requirement churn. Efficient at facilitating Estimation techniques such as Planning Poker, T-shirt sizing, Relative Mass Valuation and Prioritization techniques such as MoSCoW method, Kano techniques and Business Value Based.
  • Engaged with Product Owners to successfully break down Epics into User Stories with INVEST Technique and helped the Scrum Team finalize Tasks for Sprint Backlog using SMART Technique.
  • Hands on various tools such as MS Word, MS Excel, MS PowerPoint, Atlassian Jira, Team Foundation Server (TFS), HP Agile Manager and MS Project Professional for planning, tracking and managing projects.
  • Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
  • Experienced in removing team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
  • Engaged with Product Owners to evaluate and analyze the digital transformation to get a big and clear picture.
  • Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering on time.
  • Familiar with mainframe application under banking sector.
  • Managed requirements and tracked defects working with HP Application Lifecycle Management(HPALM) and HP Quality Center (HPQC) and well versed in conducting various types of testing including Smoke, Sanity Testing, Regression Testing, System Testing and User Acceptance Testing (UAT)and documented performance reports.
  • Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met. Maintained a Requirement Traceability Matrix (RTM) for efficiency.
  • Extensively experienced in working with different web services such as HTML, WSDL, SOAP, UDDI, REST, Json under various architectures such as Three-Tier Architecture and Service Oriented Architecture (SOA). Involved in scripting business logic in the web methods of the web services and documenting the WebService Level Agreement (WSLA) document through the use of XML.


Operating Systems: Windows 7,8,10,XP/Vista/Mac OS X

Modeling Tools: Rational Rose, MS Visio, Balsamiq

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum Hybrid

Business Skills: Change Management, conflict management, Impact Analysis, root - cause analysis, SWOT Analysis, Project Planning, Project Scheduling and Project Budgeting

Requirement Management: MS Office, JIRA, TFS, Version One, Rally

Project Management Tools: MS Project, MS SharePoint Server

Testing Tools: HP QC/ALM v11.5, Bugzilla, JIRA

Reporting Tools: Tableau Desktop, IBM Cognos, MS Office Suite, Spotfire

Languages: HTML, SQL, JavaScript, Java, Apex

IDE: MS Visual Studio, Eclipse

Databases: MySQL, Oracle, MS Access

CRM tools: Salesforce, NetSuite


Business Analyst

Confidential, Phoenix, AZ


  • Responsible for gathering Business requirements for the Stakeholders
  • Converted requirements into user flows, Wireframes, Story Boards, Template mock ups, Prototypes, Concept Models by utilizing Adobe Illustrator, Adobe Photoshop for UI elements design.
  • Performed feasibility study, current system analysis and risk analysis to identify changes and impact on the current web application and all the integrated applications
  • Executed user interface designs from product requirements and JQuery UI specification .
  • Collaborated with Project Manager to identify resources and timeline constraints.
  • Assisted Product owner with product backlog refinement .
  • Organized meetings with Business users, scrum teams, and project managers of all the impacted projects to perform the analysis
  • Mentored Business Analysts from cross functional teams to understand impact and identify changes needed on all the integrated applications.
  • Create User Flow/Process Flow Diagrams, Wireframes, Prototypes and personas according to the product requirement using Axure and Illustrator tools.
  • Designed, and maintained full UX Components as well as Web service components that enabled Camp Director Care applications to upload, tag, edit, comment on, and share photos and videos.
  • Acted as a liaison between development team and the Business (end users).
  • Facilitated SCRUM Standup meetings, sprint planning, Review and Retrospective meetings
  • Worked with development team and the Business to resolve any impediments
  • Translated business requirements into user stories to communicate to the development team
  • Created and maintained product backlog using Microsoft TFS 2012 and prioritized backlog items by conducting Triage and sprint planning meetings
  • Created Sprints and Sprint Backlogs to tracked user stories for Dev and QA efforts using TFS 2012
  • Facilitated Code Review and debugging meetings with Architecture team, DB team and development teams to resolve any technical impediments.
  • Developed test plans with QA team and other Business Analysts to help with testing all possible scenarios using Microsoft Test Manager (MTM)
  • Facilitated User Acceptance Testing (UAT) sessions with Business to test the developed functionality for any variances
  • Worked with Product owner and Delivery Manager to get Signoff on change release to production to follow Change Management and Release Management processes
  • Coordinated Production releases by communicating with business users and internal teams including development, Operations and Database teams.

Environment: Business Objects 6.5.1, Oracle 10g, PL/SQL, SQL Server, Liferay DXP, XML, Windows 95/98/2000, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Jira, MS Visio, Axure, MS Project, MS Office.

Confidential, NH

Business Analyst/Scrum master


  • Defined Project Scope, high-level business requirements, documented the constraints, assumptions & business impact. Identified project Risks & mitigations.
  • Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
  • Support short and long term operational/ strategic business activities through analysis, review, forecasting, and trending complex data
  • Base lined the business requirements by conducting the requirement analysis meetings and translated them into functional requirements specifications.
  • Developed the business process workflow, functional workflow diagrams and screen mock-ups for user reviews.
  • Organized JAD sessions with business managers, application owners and developers.
  • Extracted reports and maintained dashboards for physical as well as digital prints for offshore and onsite locations.
  • Designed the strategies to overcome potential obstinacy which could result from limited scope of the applications involved and its impact on the intertwined business processes workflows.
  • Developed the parent-child data relationship models, ER modeling, database connections; defined data reports.
  • Provided a thorough knowledge transfer of the project to the QA team prior to their test plan and test case preparations; discussed various positive and negative test scenarios; reviewed and approved test cases.
  • Prepared UAT schedules and coordinated with Business users and technical teams to resolve issues during UAT and production parallel testing; performed end to end business level testing.

Environment: Business Objects 6.5.1, Oracle 10g, PL/SQL, SQL Server, XML, Windows 95/98/2000, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Jira, MS Visio, Axure, MS Project, MS Office.

Confidential, Boston, MA

Business Analyst


  • Worked with SME’s in Finance, Investment to collect the Business process requirements documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
  • Facilitated estimation meetings using relative effort estimation techniques. Gather/report all relevant Agile metrics burn down charts and team velocity
  • Created functional specifications and design requirements for integration of current Wholesale Management System with Dealer Loan System to meet business requirements.
  • Responsible for gathering requirements, writing functional specifications, creating use cases and developing prototypes for conversion projects supporting multiple lines of business including Commercial, Investment Bank, Private Bank and Retail Bank.
  • Interacted with Architects, business and other stakeholders and created the Back-End Use Cases for Online Payments project.
  • Worked on data modeling and produced data mapping and data definition documentation.
  • Performed data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
  • Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO.
  • Worked closely with developers to define time calculations for regular overtime and special overtime pays.
  • Interface with the Wholesale Commercial Loan and Mortgage user group to address issues.
  • Worked on Building an salesforce lightning application to the business team where utilization of lightning tags, API's are involved.
  • Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API
  • Review Commercial loan documentation to ensure enhancements are meeting the proper audit standards.
  • Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
  • Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data
  • Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
  • Conduct extensive analysis on security trading cycles; provide consulting on financial disclosure, regulatory and compliance issues
  • Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs that insures any Critical Requirements are not missed
  • Utilized the business and financial requirements to develop detailed user interface for the application prototype.
  • Performed Regression testing for User interface.
  • Prepared User Acceptance Testing test plans and conducted UAT Testing. Also prepared user reference documentation.

Environment: PL/SQL, SQL Server, XML, Windows 95/98/2000, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Java, MS Visio, MS Project, Jira, MS Office.


Business Analyst


  • Planned and conducted the requirements gathering sessions with the business team to collect the business reporting standards, security and service level requirements.
  • Extracted, discussed, and refined business requirements during JAD sessions.
  • Prepared business requirements document (BRD) and functional requirement document (FRD) by interacting with cross functional team members.
  • Analyzed and tested various performance related reports for sector analysis, holding analysis and profile analysis.
  • Identified, analyzed and documented business processes and prepared workflows, process diagrams and DFDs using UML.
  • Involved in System testing (Functional testing and integration testing) and migrated all test cases and requirements to test director.
  • Involved in developing the test plans and test cases for System testing and executing the same.
  • Developed and Implemented Requirements Traceability Matrices, test case mapping to requirements, Project Status reports, Issue /defect matrices, UAT test plans and User Training documents.
  • Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications as well as product knowledge.
  • Conducted user training sessions and actively participated in pre-deployment and production testing.

Environment: PL/SQL, SQL Server, XML, Windows 95/98/2000, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Java, MS Visio, MS Project, Jira, MS Office.


Business Analyst/Scrum Master


  • Project operational development and planning: Developed project charters, project plans, schedules, and work breakdown structures WBS, and deployment plans for multiple projects.
  • Worked with Product Owners and team members to create product/sprint backlogs, prioritized user stories backlog items based on its business value and ROI. Developed sprints schedules. Developed and used SharePoint 2010 to manage Scrum Projects Backlog, Task Board, Burndown Charts etc.
  • Configured Reports for custom objects and associated them to Dashboard.
  • Third-party Vendor Management: Developed RFQs and managed vendor evaluation and selection process. Managed vendors to implement outsourced projects.
  • Project plan execution and task management: Tracked the Project Plan, implemented PMI process for all deliverables. Monitored project progress from start up through implementation timeline, critical path dependencies. Ensured project documentation and deliverables are completed as per the schedule.
  • Administered Salesforce CRM applications for Sales, Marketing and Support Departments
  • Experience in lifecycle of order management system.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data
  • Status Reporting to Senior Management: Prepared standard and ad-hoc management reports for status reporting to senior management and customers. Reviewed project plan control reports, metrics, risks, issues log, dependencies, budget, etc. to the management
  • Risks Issue Management: Identified, assessed, prioritized, and managed project risks and issues.
  • Testing: Coordinated feature/system and user acceptance testing by managing the documentation of test plans, test cases, defect identification and resolution.
  • Project closure Acceptance/Installation: Planned and coordinated all aspects of release installation, and User Certification Testing UCT and Acceptance, Test Plans, and Test cases.

Environment: RUP, Clear Case, Rational suite, MS- Project, MS-Visio, MS-Office, Windows XP, SQL, HTML, Test Director, Hybrid, Salesforce(Force.com)

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