SUMMARY:

• Over 8+ years of experience as a Business Analyst in the Property & Casualty domain. Insurance BA with extensive experience in Agent Front End, ClaimCenter, PolicyCenter and BillingCenter. Solid knowledge of Waterfall and Agile methodology and Project Management Tools.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensive industry knowledge in the areas of advanced project management methodologies, systems integration methodologies, industry trends, and application software.
• Experience in Insurance Industry related to various Policy Management Systems with a concentration in Guidewire.
• Experience working on Guidewire ClaimCenter (7.2), PolicyCenter (7.0) and BillingCenter (7.0).
• Experienced in extensive configuration of Guidewire ClaimCenter.
• Experience in Workers Compensation and Personal Auto Insurance modules in Guidewire PolicyCenter
• Worked with Guidewire Claim Center's rich functional depth to end - to-end claims lifecycle management improvements.
• Worked on reporting and estimates for Property & Casualty (P&C) on Guidewire Claim Center implementation.
• Strong Knowledge and hands on experience of SDLC methodologies and Business Process Models (BPM) like Agile Modeling, Agile Unified Process (AUP), Waterfall, Rational Unified Process (RUP), Scrum .
• Proficient in gathering and analyzing the Business Requirements, documenting System
• Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Experience in various Insurance Policy Administration Systems (PAS) / Point of Sale (POS) applications including Insurity, Steel Card, RapidSure, and Duck Creek.
• Experience in the documentation of system and business requirements and specifications, design and development of use and test-case scenarios and root-cause analysis, GAP analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Skilled in preparing business requirements document (BRD), functional and technical specifications, systems design and requirements specifications.
• Indepth knowledge of USA Property & Casualty Insurance Market, Large Account Risk Pricing Tools, Reinsurance market, Business reporting (both Facultative and Treaty), Ceded - Assumed, Retro Business, Reinsurance Accounting,CAT Bonds, ART (Alternative Risk Transfer) Tools
• Good knowledge of Web Services, SOAP programming, WSDL, XML technologies DTD, SAX and XSLT
• Proficient in MS Office Excel (pivot tables, vlookups, hlookups, macro), Access, PowerPoint, Visio.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Software Platform: MS DOS, Microsoft Windows,JAVA, .Net; Operating System MS Windows, Linux, Unix;

Databases: SQL Server 2008,Oracle,Mainframes

BI Toolset: SSIS, SSRS,SSAS, Pentaho, Tableau

Testing: QA, User Acceptance Testing ( UAT),Functional Testing, Regression Testing, Alpha Testing, Beta Testing, White Box, Black Box testing.

Other Packages: Tally, Basic PL/SQL, ERP Tools Thunderhead Document Management Tool,Onbase

Workflow Tool: Rational Rose, ReqWeb, IBM Clear Quest, HP Quality, Centre(ALM), Win Runner, ACCORD.

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Buffalo NY

Environment : POINTIN,SICSnt,Guidewire,Genisys,WebXl;Languages:VBA,HTML,Cobol,SQL,XML

Responsibilities:

• Responsible for elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc.
• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Analysed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing.
• Developed Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
• Worked on Guidewire Policy Center and Implementation Guidewire Billing Center.
• Performed Policy and Billing Center Integration Testing on various Billing Instructions.
• Correcting a number of BillingCenter "out of box" issues/errors including updating the Disbursement Search screen to restore the "search by date" functionality.
• Implemented the Electronic Funds Transfer feature in the billing system based on client request.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policycenter and Paymentmanager in Guidewire application based on the business requirements using LISA.
• Writing new COBOL, DB2 programs to handle Claim centre messages (from front end via XML) processed in the Mainframe from the front end system called Claim Centre (CC) using GUIDEWIRE working with SQL SERVER Data.
• Responsible for preparing the business rules for Split loss process, Billing process and Booking table.
• Combining MDD with a test-driven development methodology by defining unit tests for the software up front gives the acceptance criteria to the development organization prior to the commencement of development, creating even less doubt of what is expected.
• Develop Billing Center Use Cases
• Followed Lean Six Sigma methodology to ensure that there are less defects and errors during the project and receive high quality outputs.
• Responsible for the development of a Data Warehouse for personal lines property and casualty insurance.
• Developed the QA test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge by using Test Director.
• Helped with Data Mapping between the data mart and the Source Systems.
• Coordinated re-architecturing the existing VBA/Access system into ASP.net environment and existing table structure, stored procedures, and functions in MS SQL environment.

Business Analyst

Confidential, Honolulu, HI

Responsibilities:

• Primary responsibility includes writing business rules and creating system requirements by setting up meetings with project managers, architects, developers, testers, business, designers, legal, and other stakeholders. It also includes creating and updating user stories.
• Discuss out of the box (OOTB) features with business and development team. Proposed and implemented minimal changes to save development time and satisfy business needs.
• Monthly basis tasks are assigned in Rally and around 95% of the time completed all my user stories that were assigned to me.
• Worked on coverages and exposures pertaining to dwelling, personal property, other structures, loss of use, content, etc. relating to Homeowners Policy.
• Performed GAP analysis for Billing Project. Identified GAPs between the existing system and the vendor’s billing base product, Renaissance Billing System (RBS). Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Developed Guidewire Billing Centre, Billing Centre - Policy Centre User Stories for various work products.
• Identified high level requirements in Inception for Guidewire Guidewire PolicyCenter and BillingCenter
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Worked on Guidewire Policy Center for Policy creation and maintenance using different Policy Transactions for Auto and Property (including Homeowners).
• Present Guidewire functionality demo to Information Technology and Claims group (about 50 people or so) and answered questions in the town hall meeting at the end of each sprint.
• Discussed incident story cards for Homeowners policy like personal property incident, dwelling incident and liability incident.
• Having served on business as well as technology teams, gives me an added advantage of understanding both sides and makes me an excellent liaison.
• Discuss and document any system related issues and resolved any open issues by conducting meetings regularly. Responsibility also included working on change requests.
• Proactively identify inefficiencies in system and proposed changes to increase system accuracy and cost effectiveness.
• Captured various step in FNOL process for Homeowners policy.
• Working on understanding "as is" processes and helped to define "to be" processes to streamline the processes and make them more effective.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end GuideWire Claim Center into the Application database Tables.
• Assisted in on-going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Involved in performing version control and defect tracking activities using Rational ClearCase and Rational ClearQuest.

Business Analyst

Confidential, Keene, NH

Responsibilities :

• Analyzed clients systems and business processes.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Facilitate meetings with the Guidewire Dev Team and Sentry team to elaborate numerous BillingCenter OOB functionalities such as Close Policy Date, Trouble tickets and Holds, Payment Requests, etc.
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in BillingCenter.
• Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Was actively involved in the design of BRD, FRD, Use Case diagrams and Activity diagrams using MS Visio.
• Established a Business Analysis methodology around the Rational Unified Process.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Worked on implementation and Guidewire suite integration; PolicyCenter and BillingCenter with interfaces to all related systems.
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policy center and Paymentmanager in Guidewire application based on the business requirements using LISA.
• Researched the various steps in the lifecycle and then constructed the system in a way that the high-risk customers would be easily identified and monitored.
• Streamlined clerical work processes and mapped then into the new system.
• Developed project plans and managed project scope.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology
• Track and manage all Change Requests, using Rational ClearQuest.
• Maintained and tracked stakeholders requests for enhancements and changes using Unified Change Management tool (UCM) such as Rational ClearQuest
• Assisted in creating a High level Request for Proposal (RFP).
• Conducted presentations of the QA test results with analysis to the stakeholders and users and documented
• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting a document that contains the essential business elements and detailed definitions.
• Designed and Customized data models for Data warehouse
• Worked extensively with MS Excel and MS access.

Confidential, Harleysville, PA

Business Analyst

Responsibilities:

• Involved in PolicyCenter customization with BA/SME's and in validating according to the Auto Business process of American Family Insurance.
• Developed Technical Design documents for Data Warehouse, Reinsurance Calculation and Actuarial Calculation applications on SQL Server.
• Managed updates to the master claims list that included all losses of half a million dollars or more and directed that notice be sent to the broker or to the reinsurance carrier as needed
• The major business jobs of a PolicyCenter is storing information about a policy and managing a set of processes.
• If completed successfully these jobs might trigger an action in other products like Claims Center, BillingCenter and Contact Management System with other applications/products like On Base.Reviewed and analyzed functional Requirements, system requirements and business requirements.
• Involved in designing and maintaining testing process documentation, strategies and plans.Communicated with BA/SME's and turned project requirements and Business Process Flows into apt user stories.
• Architected Data Aggregator - Middle ware that collects data from 17 discrete systems, provides data to all consumers. Uses XML for publish/subscribe consumers.
• Created Test Cases for user interface, functionality and system using user stories based on product backlog.Actively participated in daily scrum meetings, sprint backlog planning and in evaluating user stories in points.
• Involved and participated in introspective sprint review meetings with other agile team members.Involved in estimating burned down chart for measuring the progress of the project with stakeholders.
• Accountable for recording, reconciling and settlement of ceded reinsurance transactions and data entry of contracts into ProCede system.
• Synthesized test data through various sources, Records/enusers/SME/BA/meetings and facilitated Testing Performed functional, integration, system, UAT and regression testing Identified problems and isolated software defects, data issues and user issues.
• Queried database using SQL queries to ensure data integrity and to validate the inserted and updated data.
• Tested business integration between internal and external systems in a SOA. Defects found during testing were logged in HP ALM.
• Involved in creating the frame work for automation testing.Executed test scripts in QTP for regression testing to ensure the quality of the system.
• Maintained RTM to check if all the requirements are implemented and Tested according to entry/exit criteria.