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Business Analyst Resume

Minnesota, MN


  • Professional experience of over 9 years working in various comprehensive projects in Healthcare Datawarehouse, Health Insurance, Hospital, Pharmaceutical domains as a Business Analyst, Sr Business Analyst and a Scrum Master.
  • Experienced and in - depth knowledge of different phases of System Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile-Scrum, SAFe, and Waterfall-Scrum Hybrid.
  • Possess good people skills and Communication skills
  • Conducted various analysis like GAP Analysis, Feasibility Analysis, Impact Analysis, Cost Benefit Analysis, Risk Analysis, and SWOT Analysis.
  • Experienced in Identifying, Reviewing, Analysing and Documenting the business and user needs.
  • Used different Elicitation Techniques for the Requirements Gathering like Brainstorming Sessions, Joint Application Development (JAD), Interview Sessions, Workshops, Focus Group, Surveys, Questionnaires, Document Analysis, and Observations with Subject Matter Expert (SME's), Business users and Business Owners.
  • Proficient in gathering and analyzing the Business Requirements and documenting them into Business Requirement Document (BRD), Functional Specification Document (FSD) and System Requirement specification (SRS).
  • Experienced with Business Process Reengineering and addressed business problems by identifying new applications of technology to make business more efficient.
  • Experienced in creating Test Plans, Test Scenarios and Test cases and documenting project processes and procedures.
  • Identified Business Problems and formulated Solutions to meet the Business needs.
  • Experienced in handling and implementing the change effectively by using change management process.
  • Experience with various tools for planning, tracking and managing projects such as Atlassian Jira, Team Foundation Server (TFS), HP Agile Manager and MS Project Professional.
  • Good knowledge in process modelling and created UML Diagrams (Use Cases, Sequence Diagrams, and Activity Diagrams) Workflow diagrams with the help of MS Visio, and Rational Rose.
  • Designed Prototype, Mock-up screen, and Wireframes using MS Visio while developing GUI applications
  • Expertise in facilitating UAT testing, Regression testing, Smoke testing, and SIT testing.
  • Experienced in writing the User Stories using the INVEST format and handling the requirement churn.
  • Recorded and maintained the artifacts like Sprint Burn down charts, Product Burn down charts, product backlog and impediments list. Efficient in facilitating estimation techniques such as Planning Poker, T-shirt sizing and prioritization techniques like Moscow and Kano techniques.
  • Developed and maintained all project related documentation needed for implementation of application.
  • Used SharePoint and docSTAR for Content Management for managing documents.
  • Designed and developed web pages using ASP.NET and JavaScript.
  • Experience with database queries on various RDBMS like Oracle, SQL Server, My SQL, MS Access, Stored procedure writing and Online Analytical Processing (OLAP).
  • Knowledge in Data warehousing concepts- Data modelling, Data mapping, Conceptual, Logical & Physical Data Model, Star schema, Snowflake schema, and Normalization.
  • Experienced with data analysis & data mapping.
  • Good knowledge and experience with the Relational Database Concepts.
  • Experience in designing dimensional modelling, star and snow flake schemas, Fact and dimension tables, physical and logical data modelling using Erwin modelling tool.
  • Good experience in identifying the Reporting Needs and Data Base Requirements.
  • Working knowledge of XML including validation of Web Methods, Web Services, WSDL, SOAP, UDDI, HTML, AJAX and CSS
  • Developed systems complying with the rules defined by Health Insurance Portability & Accountability Act (HIPAA) and Health & Human Services (HHS): Privacy Rule, Security Rule, Transactions & Code Sets Rule, Unique Identifiers Rule (NPI)
  • Good understanding of Health Insurance Programs (Medicaid, Medicare Part A, Part B, Part C, Part D) and Managed Care Programs (HMO, PPO, POS), with expertise in HIPAA transactions and paper claim forms (CMS 1500, UB 04).
  • Extensive knowledge of Medicaid (MMIS), Procedural and Diagnostic codes and Claims Process
  • Experienced working in Datawarehouse Environment .
  • Knowledge of File Formats used for EDI transactions ASC X 12 837/276/277/834, 999 Functional Acknowledgement and TA1 Interchange Acknowledgement.
  • Knowledge on Healthcare Claim Processing and HIPAA Standard Transactions X12-837 for Equivalent


Requirements Management: JIRA, Team Foundation Server (TFS), HP ALM.

Waterfall, AgileScrum, Agile: Waterfall.

Database: Teradata, MS Access, MS SQL, SQL Server, Oracle 11g.

MS Office Tools: Word, Excel, PowerPoint, Visio

Project Management Tools: MS Project, MS SharePoint server 2007,2010,2013, JIRA

Business Modelling tools: Visio, Rational Rose.

ETL Tools: Informatica

Reporting tools: Business Objects, BI Query, Tableau, IBM Cognos, Crystal Reports

Testing Tools: HP Quality Center, HP ALM

Operating Systems: Microsoft Windows 7,8,10, XP / vista

Languages: HTML, XML, AJAX, SQL

Healthcare: HIPAA compliance, Medicare, Medicaid, MMIS, Claims Process, HL7, ICD-10

EDI Transaction sets: 270,271,276,277,834,835,837




Responsibilities :

  • Gathered, analyzed, and documented business and technical requirements from both formal and informal sessions and validated the needs of the business stakeholders.
  • Gathered the requirements by conducting client group interviews , focused groups , workshops and online surveys.
  • Prepared the Business requirement document (BRD) and System requirement Specification(SRS) to provide details of business and functional requirements along with the implementation plan of these requirements.
  • Interacted with client to assess needs, identify key challenges, and define project scope and deliverables.
  • Conducted user interviews and documented business and functional requirements.
  • Performed requirement analysis by conducting JAD sessions, Brain storming and developed use cases and activity diagrams using Visio.
  • Prepared the project scope and objectives for new projects
  • Conducted GAP analysis by understanding the as-is business process and to-be business process.
  • Maintained a requirements Tracebility Matrix (RTM) to document the changes
  • Worked with Developers to create FSDs, Test Plan Documents and Test cases.
  • Worked with Project Manager and Project lead to create Project plan, Estimates and Work Breakdown Structure using MS Project.
  • Create Use Case documents by specifying actors, normal flow; alternative flows for all use cases.
  • Create activity diagrams, context flow diagrams and sequence diagrams.
  • Prepare and maintain the Requirement traceability matrix to determine all requirements are met.
  • Responsible for managing the change requests and the change management process.
  • Work as a bridge/liaison between the Business team, Technical Team and clients.
  • Prepare weekly status report to brief the customer on project status.
  • Prepare meeting agendas and meeting minutes and circulate to the meeting group.
  • Worked with developers to design dashboards and templates for various reports to end Users.
  • Document all source-to-target data mapping for the EDW.
  • Analyze the data in the database and presented reports to the client and the business team.
  • Use SharePoint as a content management to document the artifacts and other documents.
  • Work with developers in Logical and Physical Data Modeling. Responsible for Data analysis, Data profiling, Data mapping and traceability matrix deliverables for Datawarehouse
  • Performed ad hoc statistical and data mining analyses
  • Experience with SQL queries and worked with the queries for data manipulation.
  • Designed and Implemented SQL queries for QA Testing and data validation.
  • Worked with Medicaid claims, Enrollment data, Encounter data, MMIS and other related Healthcare Data.
  • Develop Test plan documents, Test cases and participated in User Acceptance Testing

Environment : Waterfall, MS Office (Word, Excel, PowerPoint, Visio), Share point 2013, JIRA, Visual Studio, Business Objects, BI Query, Informatica,Teradata, SQL Assistant


Confidential, Minnesota, MN

Responsabilités :

  • Involved in the preparation of the Project concept and proposal ( Request For Proposal )
  • Involved in the entire Business Re-engineering Process .
  • Lead business process design, re-engineering, and requirements elicitation
  • Performed extensive Document Reviews and GAP analysis to develop a thorough understanding of AS-IS business processes model and TO-BE business Process model.
  • Performed Impact Analysis to determine the impact of the enhancement on the business and organisation.
  • Performed Feasibility Study, Cost-Benefit Analysis and Return on Investment (ROI), Risk Identification in order to mitigate certain risks associated with the project.
  • Conducted JAD sessions, interviews and Brainstorming sessions with key stakeholders and SME’s to gather requirements.
  • Created Vision document and Business Glossary. Worked on business rules for the application.
  • As a scrum master, facilitated the Scrum meetings- Sprint Planning, Daily scrum, and Review, Retrospective and Product Backlog Refinement meetings with the Scrum development team.
  • Maintained Scrum artifacts like Sprint burn down chart, Product burn down chart and Impediment List.
  • Effectively Time boxed Daily Scrum meetings, maintained the record and analyzed all the scrum activities in the Scrum Retrospective meeting along with scrum development team.
  • Used JIRA for drafting the User stories and managing the requirements.
  • Assisted the Product owner in prioritizing the product backlog using Kano technique.
  • Facilitated the estimation of efforts required using Planning poker technique along with Scrum team.
  • Analyzed the data in the database and presented reports to the client and the business team.
  • Interacted with the client managers and the business partners to validate the findings.
  • Maintained the Requirement Traceability Matrix (RTM) and w orked with the Business Team to review UAT validation scenarios.
  • Performed User Acceptance Testing (UAT) in conjugation with the QA team. Also, created an error repository and managed the testing process with the QA team. Logged and tracked the defects using HP Quality Centre.
  • Assisted in the deployment and management of the application.
  • Improved collaboration in the scrum team as the team is new to the process and helped people understand the work dynamics within scrum.

Environment : Waterfall - Scrum, MS Office (Word, PowerPoint, Visio), Share point 2013, JIRA 6.0, Rally, Visual Studio, Tableau, SQL SERVER 2012.


Confidential, NYC


  • Worked as a Liaison between the users and the different teams involved in the application development for better understanding of the business and IT processes.
  • Documented the requirements to meet end-state requirements and complied Business Specification Document, Software Requirement Specification Document and Use Case document.
  • Conducted various Requirement Elicitation methods to gather requirements.
  • Work with IT and business project teams to understand reporting and data requirements and proposed solutions
  • Performed SWOT and GAP Analysis to discover new functionality requirements, prioritized them on the basis of actual business needs. Involved in Risk Analysis and auditing business processes.
  • Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in MS Visio, which provided the development team a view of the requirements for design and construction phases.
  • Supervised and Maintained the Requirement Traceability Matrix (RTM).
  • Arranged weekly team meetings to assign tasks and acquisition of status reports from individual team members.
  • Effectively managed change by deploying change management techniques such as Change Assessment and Impact Analysis.
  • Created sample Wire frames for better understanding of the system by Business and technology teams.
  • Identified Test Harnesses, which assisted QA effort in reducing the redundancy of Automation Scripts and made them more reusable.
  • Identified the Reporting needs and the Data Requirements.
  • Designed and implemented basic SQL queries for QA Team for User Acceptance Testing.
  • Reviewed Test Strategy, Traceability Matrices and Test Plans to ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
  • Team Foundation Server 2010(TFS) has been used for all the source code maintenance among the whole team members.
  • Experienced in designing and development test-case scenarios, test plans and test cases.
  • Facilitated System Integration testing (SIT), and User Acceptance Testing (UAT).

Environment: Waterfall-Scrum, HP ALM, Balsamiq, Visual Studio, Crystal Reports, SQL SERVER 2012, SharePoint 2013


Confidential, Evanston, Illinois


  • Conducted interviews with the Business users, SME’s, Developers, PMs and QA teams to better understand the business processes and application knowledge.
  • Carried out business Process Mapping and Re-engineering.
  • Reviewed the existing Business documents, TR3 guides to understand the current system.
  • Conducted Gap analysis to identify the gaps in the existing 4010 and to be 5010 implementations.
  • Conducted System appreciation to understand the current system behavior and the sensitivity and impact around the changes through system study and interviews with IT and Business SME.
  • Conducted Impact Analysis to analyze the impact on Business, People and Technology.
  • Conducted impact analysis to analyze the impact of the migration.
  • Conducted JAD sessions and other Requirment Elicitation Techniques with IT and business users to finalize the Business rules associated with the identified changes.
  • Assisted in creating system Analysis document, 5010 mapping document and Status report.
  • Successfully received Sign-offs by utilizing Clear Quest tool after resolving all open questions.
  • Lead and facilitated numerous meetings to help answer any question on requirements during Design, Development, Testing and Implementation Phase.
  • Created testing function specific scenarios for exception conditions with gap in data.
  • Worked with Architects and Developers in altering the various HIPAA 837, 270/271, 834(File Format Cleaning) Claim work flows.
  • Used docSTAR, content management tool to document the artifacts.
  • Prepared data mapping for HIPAA transactions between HIPAA and proprietary formats.
  • Analyzed production data using SQL Server to understand problems and triage issues with developers and management. Created SQL Queries, stored procedures to retrieve, manipulate and analyze data.
  • Assisting business users in defining UAT test cases and plans ; Established and maintained test cases and test data in Quality Center.
  • Participated in the production of HIPAA 5010 EDI Test data

Environment: Waterfall, HP QC, Visio, SQL, MS Office (Word, PowerPoint, Excel), MS-Project, docSTAR, HTML Windows XP, IBM Cognos.




  • Interviewed the end users, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
  • Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations.
  • Responsible for the Business Process Mapping to understand the business and responsibilties.
  • Conducted Requirement Workshop to gather requirements from various departments. Conducted Focus Groups and Interviews with physicians and to understand additional functionalities deemed critical.
  • Prepared a Questionnaire and conducted a survey to understand the user needs.
  • Created Business Requirement Documents (BRD), Functional Requirement Specification (FRS) and Technical Requirement Specification
  • Assisted the project manager in Project Budgeting and Resource scheduling , in order to optimize the utilization of the project resources using MS project .
  • Worked with GUI development, designed the initial UI wireframes, and mock-ups.
  • Used MS VISIO to create Use Case diagrams, activity and Sequence diagrams so that the development team and other stake holders can understand the business process.
  • Assisted in creating Data Model , ER Diagram and used these artifacts to develop the Design Model: use case Diagrams, Activity and Sequence Diagrams.
  • Document all source-to-target data mapping for the DB.
  • Developed reports using Tableau to communicate information using graphs, charts and others.
  • Assisted in creating training materials for hospital employees to get them familiarized with the new technological advancements to be incorporated by the hospital.

Environment: Waterfall-Scrum, HP ALM, Balsamiq, Visual Studio, Tableau, SQL SERVER 2012, AJAX, IIS Web Server, Java Script, HTML, CSS, SharePoint 2013




  • Gathered project requirements, using techniques such as JAD, document analysis, interface analysis, requirements workshops and interviews with Subject Matter Experts (SME) and stakeholders.
  • Facilitated JAD Sessions and interviews with Stakeholders, SME’s and Tech Leads to gather requirements to a better understand the business processes.
  • Developed a high level Business Requirements Document (BRD) and Functional Specification Document (FSD) and them base-lined from the business owner.
  • Created Functional Requirement Document(FRD) for the project
  • Created Use case diagrams and activity diagrams using UML to describe whole scenarios using MS-Visio.
  • Conducted walkthrough session with business end users, stakeholders, SME, project manager to discuss and resolve issues.
  • Performed Change Management by handling change requests by performing change impact analysis on business and technical impacts, and getting the approval from the Change Control Board to make the appropriate changes
  • Attended weekly change request meetings to document changes and implement procedures to test plans
  • Assisted business end users to get familiarized with the new functionality of application.
  • Involved in creating Test cases and performed various functional testing along with Testing Team.
  • Worked with the UI team to make sure all the functionalities were implemented as documented.

Environment: Waterfall, Rational Rose, MS Office (Word, Excel, PowerPoint, Visio) Requisite Pro and HP QC




  • Participated in preparing the project scope and objectives .
  • Gathered the requirements by conducting client group interviews , focused groups , workshops and online surveys.
  • Prepared the Business requirement document(BRD) and System requirement Specification(SRS) to provide details of business and functional requirements along with the implementation plan of these requirements, owners etc.
  • Conducted GAP analysis by understanding the as-is business process and to-be business process.
  • Developed Mock-up screens and prototypes using MS Visio, Online Tools
  • Prepared Use case diagrams and description document based on the analysis, and obtained approvals from the clients.
  • Developed Activity Diagrams, Sequence Diagrams and USE case Diagrams with GUI components along with the screen designs based on the analysis, prioritizing and mitigating changes using MS Visio .
  • Co-ordinated and controlled Change Request for the clients by conducting impact and cost analysis, prioritizing and mitigating changes .
  • Provided Customer support and maintenance .
  • Prepared and maintained the Requirement Traceability Matrix (RTM) to record the requirements.
  • Developed Test plans, Test scripts and maintained Master Test plan . Also, performed UAT and SIT .
  • Co-ordinated with project stakeholders to track the progress of the project, update status and lead review meeting to ensure that schedules and deliverables are met.

Environment : Waterfall, MS Project, MS office Suite, Windows XP, HP QC

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