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Sr. Business Analyst Resume

Boston, MA


  • Seasoned Business Analyst professional with 8 years of expertise in Banking, Mortgage, Healthcare and ecommerce domains.
  • In - depth knowledge of Software Development Life Cycle (SDLC) with thorough understanding of various phases like Requirements Analysis, Design, Development and Testing.
  • Experienced in daily Scrum meetings and guiding or answering questions to QAs and developers regarding the Defects, Technical Specification Documents, and Mapping Documents.
  • Knowledge in the ETL (Extract, Transform and Load) of data into a Data Warehouse/Data Mart and Business Intelligence (BI) tools like Business Objective Modules.
  • Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case Diagrams, Activity Diagrams, State Diagrams based on UML Methodology and Business Object Modeling Flow Diagrams using MS Visio/Rational Rose.
  • Proficient in data integration and data modeling tool sets.
  • Facilitated joint application development (JAD) sessions, one-on-one interviews and meetings with Business Users and Subject Matter Experts (SMEs) to gather requirements.
  • Well-versed in documentation of Business Requirements Documentation (BRD), Functional Specifications Documentation (FSD), Current-State and Future-State Process Models, Performance Indicators.
  • Knowledge in Business Analysis, SWOT Analysis, GAP Analysis, Cost-Benefit Analysis, Risk Analysis, Testing and Project Planning.
  • Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.
  • Hands-on in working with relational databases and applications for data retrieval and enhancements or modifications.
  • Proficiency in working with all types of end-users to define business requirements, perform analysis, recommend enhancements, and redesign of existing operational systems.
  • Experienced in the complete Quality Assurance (QA) life cycle from Requirements Gathering and Documentations to developing Test Cases and conducting User Acceptance Testing (UAT).


Sr. Business Analyst

Confidential, Boston, MA

  • Conducted requirements gathering meetings with key stakeholders and interviewed all levels of users to define detailed business needs, key requirements, and scope.
  • Performed Risk Analysis, Gap Analysis and Data Analysis, and analyzed complex business processes.
  • Created epics and stories based on specific requirements.
  • Created workflows, mockups, and diagrams.
  • Made recommendations for possible enhancements and updates to meet company goals and vision.
  • Worked closely with the development teams and provided continued support to ensure complete understanding of the requirements, scope, and expectations.
  • Execute key planning processes such as S&OP, demand sensing and shaping, risk management, inventory optimization, and multi-facility distribution and capacity planning.
  • Create, reschedule, an cancel production orders, purchase orders, and transfer orders.
  • Standardized integration process for all Value Chain Planning applications.
  • Enhanced supply chain visibility through collaboration with customers and suppliers
  • Reduced total cost of ownership through prebuilt integration
  • Conducted multi-platform team meetings to ensure dependencies with other teams were met, conducted effort estimation actives, and ensured timelines were coordinated.
  • Coordinated efforts with other teams to acquire additional documents, reports, logs, and other artifacts.
  • Worked closely with QA team and monitored Test Case creation and all QA activities such as Unit Testing, Regression Testing, and Automation Testing.
  • Worked closely with business owners to ensure expectations were met and provided UAT scripts and training material.
  • ERP systems integrate all data and processes of an organization into a unified system.
  • Organized and captured metadata for Bank of America Metadata Repositories.
  • Provided data analysis for Federated Metadata Data Staging Processes.
  • Provided support in the development of the federated infrastructure.
  • Prepared and provided support for testing cycles. Worked with the Change Management processes for Metadata. Assisted associates with Metadata capture processes.
  • Worked to improve metadata documentation for submissions.
  • Managed the product backlog between product owner and scrum team.
  • Conducted daily scrum calls, sprint & release planning meetings, technical reviews, deep dive design meetings; sprint reviews, scrum of scrum, and retrospective meetings.
  • Maintained sprint and released backlogs, analyze burndown charts.
  • Enforced best practice of Agile Methodology based on UD Search team’s needs, restrictions, and commitments.
  • Provided mentoring and assistance with JIRA.
  • Maintained all project documentation to meet auditing requirements.

Environment: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio, MS Project, UML, RUP, JIRA.

Business Systems Analyst

Confidential, Pleasanton, CA

  • Validated the various business processes with a committee of Subject Matter Experts like Mortgage Services, Underwriters, Credit Analyst, etc. to ensure the rules and guidelines have been met.
  • Used Critical Chain Project Management to understand and establish an effective and efficient based approval process. Extended the transparent loan approval process by adding controls to each evaluations and design activities using AGILE (SCRUM).
  • Had daily stand-up meetings with Scrum Master, Scrum Team and Product Owner to discuss the whereabouts of the project for different sprints.
  • Converted Business requirement into user stories.
  • Participated in Sprint Planning Meetings and Sprint Retrospective Meetings for each 2-week sprint iteration.
  • Wrote SAS & SQL codes to pull the data from the database (Oracle, Teradata, DB2, PG Admin), manipulated data & converted into different output files for vendors.
  • Interacted with different stakeholders to execute targeted marketing campaigns across multiple channels including mail, email, statements, branch, ATM, and digital.
  • Execute key planning processes such as S&OP, demand sensing and shaping, risk management, inventory optimization, and multi-facility distribution and capacity planning.
  • Performed data discovery and quality checks to ensure the newly published data was accurate.
  • Looked for ways to further streamline, optimize or automate processes where it makes sense.
  • Created technical documentation, run books, data dictionaries, and data flow diagrams in support.
  • Created complex and reusable Macros and extensively used existing macros and developed SAS Programs for Data Cleaning, Validation, Analysis and Report generation.
  • Created new datasets from raw data files using data in file and input statement, and modified existing datasets using Set, Merge, Sort and conditional statements.
  • Developed ad-hoc reports as per business requirements and created various reports like summary reports, tabular reports.
  • Ensured entire team members have accesses to SharePoint to retrieve information related Ad Hoc Reports.
  • Assisted the Project Manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.
  • Involved in identifying business process and developing business process flow diagrams for pre-approvals.
  • Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications, etc.
  • Participated in test cases reviews to made sure that all the requirements had been covered and accurately tested.

Environment: Agile Scrum, JIRA, MS Project, SAS/BASE, SAS/STAT, SAS/SQL, SAS/GRAPH, SAS/MACRO, SAS/EG, SAS/ODS, SAS/ACCESS and SAS/CONNECT, Microsoft Office Suite, MS Visio, QuickBooks, Windows 95/98/2000/XP/OS, SharePoint, Gherkins, Dropbox, iCloud, Keynote, MS SQL Server, Oracle.

Business Analyst

Confidential, Marietta, GA

  • Gathered analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the Business Stakeholders.
  • Performed Cost benefit, ROI and ROM studies.
  • Conducted user interviews and documented Business and Functional Requirements.
  • Performed Requirement Analysis and developed UML Use Cases, Activity Diagrams using Rational Rose to understand the requirements.
  • Worked with the management for improving and giving new ideas for designing future processes of the HIPAA transactions dealing out with EDIs 271, 276, 270, 470, 835, 837, 834, HIPAA 4010, 5010, claim adjustments, claim processing from point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions using best practice model and principles.
  • Completed the documentation of Claims Scenario’s for the source system.
  • Analyzed the existing claims process and specific business rule logic will be applied in the requirement model.
  • Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
  • Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
  • Created Use Case scenarios and documented work flow and business process.
  • Served as a conduit for managing system requirements between the business and the software development team.
  • Prepared UAT Materials and UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements.
  • Evaluated testing results for each potential release build using Test Director, Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
  • Involved in preparing Trace Matrix to design Test Cases.
  • Prepared Weekly action report & QA feedback to QA team & Manager.

Environment: Windows XP Professional, Oracle9i, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office Suite, MS Visio 2003.

Business Analyst

Confidential, Detroit, MI

  • Worked in an Agile Framework environment for Mortgage Banking Project for Loan Origination Project.
  • Participated in daily stand-up meetings with Scrum Master, Scrum Team and Product Owner to discuss the whereabouts of the project for different sprints.
  • Worked on Base application, Front end MYCM web based application, MPX (Mortgage Processing Express) and MAX (Mortgage Application Express) Mortgage Express (ME) project.
  • Converted Business Requirement into User Stories for scrum development and quality assurance team.
  • Created User Stories with acceptance criteria and groomed them to get approval from scrum team and business along with story point estimation.
  • Ensured entire team members have accesses to SharePoint to retrieve information related to SDD, SRS, BRD, FSD, Scope Information, Use Cases, Process Diagrams and Test Cases.
  • Participated in Sprint Planning Meetings and Sprint Retrospective Meetings for each 4-week sprint iteration.
  • Performed Data Analysis and Gap Analysis using SQL queries.
  • Worked in coordination with IT Team members, Business Subject Matter Experts and various Vendors.
  • Validated Quality Assurance Test Plan and Test Case for User Stories and provided support for test execution.
  • Created BRD and FSD for Vendor partner by having JAD session with teams and Business Users and End Users.
  • Developed Use Cases, Process Diagrams using Visio, and worked with team in developing Business Rules.
  • Gained control over the expectations of the Development Team, Testing Team and Deployment Team and worked with management to show day-to-day project progress.
  • Maintained constant communications with business regarding various production issues and resolutions.
  • Performed Root Cause Analysis on defect and issue in the application during a sprint iteration.
  • Coordinated efficiently between the technical team and operations team so as to prioritize prime issues and concerns.
  • Defect tracking and update using HP ALM application.
  • Developed a (UAT) User Acceptance Testing plan to guide a select group of key end-users in testing the user interface and functionality of the application.

Environment: JIRA, Agile SCRUM Framework, HP ALM, Hybrid on Base, JAVA, SQL, MS Office Suite, Agile Central, XML, Visio, SharePoint.

Business Analyst

Confidential, Irving, TX

  • Coordinated participation and sign-off of various business partners and customers.
  • Involved in the analysis of the existing credit card processing system, mapping phase according to functionality and data conversion procedure.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
  • Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files, etc.
  • Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
  • Developed, maintained and published project plan & scheduled project deliverables using Niku/Clarity resource database as well as MS Project.
  • Extensively involved in the modeling and development of Reporting Data Warehousing System.
  • Conducted JAD sessions with management, SMEs, vendors, users and other stakeholders for open and pending issues.
  • Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
  • Created technical design documentation for the data models, data flow control process, metadata management.
  • Planned and defined system requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Created Business Requirement Documents and integrated the requirements and underlying platform functionality.
  • Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
  • Used SDLC (System Development Life Cycle) Methodologies like RUP and Waterfall.

Environment: RUP, UAT, GAD, Niku/Clarity, MS Visio, Java, J2EE technology, Agile, ASP.NET, SQL Server, Windows 2000 Advanced Server, UNIX/Oracle Platform.

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