PROFESSIONAL OVERVIEW

Objective is to obtain an appropriate professional position as Business Analyst or Project Manager in Information Technology with an organization that provides opportunities to make productive contribution to business outcomes, and over time, based on performance, achieve professional growth.

• Over 18 years of diverse IT experience working on design, project implementation, system support and troubleshooting, testing, implementation and maintenance of the software applications with large corporation in insurance industry.
• Expertise in full project implementation life cycle of specific application area from gathering requirements through systems design, development, testing, training, and implementation, followed by post-implementation support.
• Effective in communicating and working with business users, IT Development and Project Management teams, and QA to work through issues and deliver quality systems that meet the business need.
• Possess excellent communication skills. Efficient working as part of the team or individually. Worked with customers at a variety of organizational levels.
• Performed in various roles including System Analyst (with full Business Analyst responsibilities for certain projects), Subject Matter Expert, Programmer Analyst, and Technical Consultant.
• Experienced in project requirements design, analysis and implementation, with strong analytical and performance measurement skills using document management systems.
• Have maintained IT skills in the interim through various training programs and college course work.

SOFTWARE SKILLS

Software: Microsoft Office Suite (Word, Outlook, Excel, Access, PowerPoint), e-Projects, PRISM, SharePoint.
Databases: IMS, DB2, SQL (mainframe and AS400) and utilities, VSAM files (AS400), MS SQL Server, MS Access.
Languages/Tools: Visual Age Generator for Java, Cross System Product/AD, RPG and CL/400, COBOL/400, C/400, WebSphere Application Server, Eclipse Projects, PL/I, Assembler, CICS and Utilities, Basic JCL, JAVA, HP Quality Center 10.0.

CAREER HISTORY

Confidential,Waukegan, IL 05/2012 – 07/2012
Business Analyst

• Acted as a liaison between the lines of business and the Development team. Analyzed Business Requirements to understand the business needs and to determine how their applications can best functionally fulfill those needs.
• Combined knowledge of what the business wants with knowledge of how the systems are built, and used to create a functional design across applications. This high level functional design is used by BAs of all levels within the group as a basis for their low-level functional design.
• Performed and coordinated the analysis and design of business systems.

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• Developed and maintained a thorough understanding of the needs of the assigned customer group from the business and technical perspective.
• Worked closely with clients and with other system groups to capture business requirements, created BRD and Traceability Matrix documents, and see them through implementation.
• Developed and executed systems testing, using HP Quality Center tool.

Confidential,NJ 06/2010 – 11/2010

Business/Technical Analyst

• Participated in all requirements gathering meetings and discussions, provided technical input as necessary.
• Created and maintained functional and technical design documents for various projects.
• Creating use cases in the functional design documents, conducting JAD sessions.
• Identified affected modules for code changes, created pseudo code samples for the developers, performed process mapping for the affected applications.
• Communicated with offshore team of developers on the regular basis, providing all necessary support, code review, etc.
• Conducted unit test and participated in the system testing process for the assigned projects.
• Provided post-implementation support, made necessary design documents and code corrections as needed.
• Communicated with Project Management Team about all projects related issues on the regular basis.

Worked primarily on the Allstate Sales Support on-line customer and policy information sub-system application including all aspects of sub-system support and development on AS400 and Mainframe platforms:

• Participated in all phases of the project implementation cycle, from initial analysis of project requirements, functional and technical design to the project implementation phase. Responsibilities included business and technical analysis; all project management documents design for specific project; supervising of group of developers with all coding aspects.
• Responsible for creation of all project related CMM documents as a SDLC technique and tool. The process starts from analysis of CRD and other design related documentation, relevant to my SME area; then includes creation of functional infrastructure design documents; technical specification and other supporting documents (project risk memorandums, project security document, etc). Each phase of SDLC process had followed by technical meetings to review and approve corresponding documents.
• Responsible for gathering all project requirement, comprehensive testing; project implementation and post-implementation support. Facilitated JAD sessions with developers from offshore team.
• Used Agile methodology for some of the projects; participated in Agile projects Sprint/Scrum meetings.
• Provided Use Cases and GAP analysis as a part of CMM documents process for the assigned projects .
• Responsible for developing project requirements to meet SOX compliance process when necessary.

Implemented all application source code transition to another programming language.

• Created wireframes for the big transition project to move agents support screens from legacy AS/400 system to PC-based on-line application. Defined all business rules for the whole wireframe and each part (fields, captions, function keys, etc)
• Used SQL and utilities to write a query for investigation purposes and creation all kind of reports (online and batch) for mainframe and AS400 databases.
• Provided technical support for project implementation to all other application areas within Allstate.
• Provided training, technical and business support for outsourcing group of developers on the everyday basis.
• Communicated with Project Management Team with all project related issues for supported sub-system.

Technical Consultant
Responsibilities included design, projects implementation and maintenance of Allstate Sales Support business sub-system application.

• Coded and implemented assigned projects; provided testing, code transmitting and post-implementation support.
• Investigated and solved all sub-system related problems utilizing various diagnostic tools and methods.
• Created Home Office testing environment for sub-system, creating testing database and testing methodology.
• Used SQL code to retrieve data from the database while coding applications for mainframe and AS400 platforms
• Provided technical support for Allstate agents, Agent’s Support Unit personnel and other Home Office areas.