Salesforce Business Analyst Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS:

Salesforce Configuration: Standard Object Configuration Contacts, Leads, Accounts, Opportunities, List Views, Custom Object Development Field creation, Page layout creation/editing, role hierarchies, sharing models, Workflow time - dependent actions, email alerts, field updates, and task creation. Reports, Dashboards, Formula Fields, overall user management, Security and Sharing Model, Document and email templates.

Tools: JIRA, Confluence, MS Excel, MS Word, MS Visio

Process Methodologies: Agile, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Salesforce Business Analyst

Responsibilities:

Facilitate collaborative discussions with the business to collect functional and non-functional requirements relating to the Salesforce Partner Community enhancement and initiatives.
Involved in assisting the Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
Create user stories and translate them to technical specifications - System Requirements Document which includes outlining new custom objects, assigning fields, designing page layouts, custom tabs and components.
Create data flow diagrams and process flow diagrams to facilitate better system understanding
Facilitate sessions with the development team actively involving them during the requirements analysis stage
Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT)
Created and deployed several reports for different user profiles based on the need of the user
Designed different custom dashboards for various user groups based on their business functionalities
Designed various types of email templates and chatter notifications for auto response to customers.
Create training material and conducted internal training sessions for business users on Salesforce technology functionalities
Involved in the successful migration (writing test scripts, conducting UAT, production shakeout) from Salesforce Classic to Salesforce lightning framework.
Provide 2nd tier support for partner user related issues.

Confidential

Lead Analyst

Responsibilities:

To monitor and validate positions from which we are due to receive or pay coupon/dividend to clients
Organizing calls with the market agents/clients to discuss payments.
To closely monitor balances and assign them to relevant teams.
Respond to Internal and External inquiries and questions from Clients and providing solutions
To handle day to day work challenges confidently, adjusting to multiple demands, shifting priorities, ambiguity and rapid change
To co-ordinate between different teams to resolve discrepancies in positions
Played a role as a mentor to train the new hires individually and on the Job training experience

Confidential

Senior Portfolio Accounting Analyst

Responsibilities:

Monitoring and Quality checking Account Reconciliations for Counterparties and ensuring client reports are delivered on a timely and error free manner.
Mitigating the risk involved in the business activities through thorough investigation, developing control points and developing checklists.
Review and analysis of corporate action posting. Capture CA events proactively and make necessary adjustments to report accurate NAV.
Process raw data to arrive at meaningful conclusions and to accomplish client requirements.
Conducted numerous training sessions, technical and non-technical as a step towards developing the core strength of the team.

Confidential

Senior Process Associate

Responsibilities:

Creating, Renewing, Terminating Agreements and customer contracts.
Run Expiration reports to identify expired Contracts/Projects monthly and inform business
Receive approval for the renewal from the business and the amended documents from the customers.
Revision and reactivation of Contract/Project in the system based on inputs received.

We provide IT Staff Augmentation Services!

Salesforce Business Analyst Resume

Chicago, IL

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship