PROFESSIONAL SUMMARY:

• Having an overall experience of 8+ years in IT industry.
• Have experience as a techno - functional resource having understanding of Business processes and Salesforce technicalities.
• Conducted meetings with key business users to collect requirements and business process information.
• Confidential Constraint Negotiation with the Client and negotiated the different scenarios for the project.
• Experienced in completing the knowledge gap in business creating multiple AS-IS and TO-BE Processes flow charts and identifying the user pain points.
• Experienced in gathering Business Requirements using various tools like JAD sessions, one to one meetings, job-shadowing, surveys, etc.
• Experienced in functioning as a liaison in between Technical and Business teams.
• Sound knowledge on Salesforce setup menu, configuration items, custom application development, administration, integrations and migration / deployment of applications.
• Worked on D Confidential Model, Security model.
• Created Validation Rules, Approval Process, Workflows, Flows and Process Builders.
• Punctual and efficient team player with excellent interpersonal and communication skills.
• Worked on tools like Workbench, D Confidential loader, Source Tree, Bit Bucket, ANT, GIT, Node JS and NPM etc.
• Extensive experience in writing various Custom Formula, Process Builder, Validation Rules, Work flow Rules, Applying Sharing Rules, Building Page Layouts, Related List etc.
• Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Reports & Dashboards, Developed Formula fields, Validation Rules.
• Experience on Bulk API process and expertise in using D Confidential migration tools (Apex D Confidential Loader and Import Wizard).
• Good working knowledge of CRM, worked on case management process like Web to Case, Case to resolution, Email to Case experience on Salesforce.com worked with consultants on migration projects.
• Worked on the designing of Custom Objects, Custom Fields, Custom Tabs, Custom Reports, Report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Possess comprehensive understanding of CRM business processes like Camp Confidential n Management, Lead Management, Account Management, Case Management and Call Center.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Created and monitored Requirements Traceability Matrix (RTM) to measure the success of the project and the implementation in each project sprints.
• Conducted unit testing of the system to ensure the business requirements has been completed and meet the acceptance criteria of the project implementation.
• Experience in logging bugs into the system and tracking the bug statuses and the fixing statuses.
• Facilitated User Acceptance Testing (UAT) sessions for the users by creating successful test cases documents with the acceptance criteria and the expected result of the testing.
• Created system flow documents and User guides for successful user and ensure user acceptance and proper adaptation of the system.
• Experienced in production support after the project implementation.
• Post deployment tracked the multiple enhancement requests from the users and planned for weekly and monthly sprints to ensure the proper and timely deployment of the enhancement requests to the system.

WORK EXPERIENCE:

Confidential

Salesforce Business Analyst/Quality Analyst

Responsibilities:

• Administrated and monitored the company’s Salesforce CRM application.
• Created the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in creating gap analysis document, clearly identifying the d Confidential, business process and work flows of the organization with respect to salesforce.com implementation.
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed D Confidential Analysis and migrated d Confidential from SQL Server d Confidential base to sales force.
• Involved in Accounts Merging, maintaining Public Groups.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Imported accounts and contacts d Confidential through Import Wizard.
• Worked on d Confidential migration from d Confidential bases to SFDC using D Confidential Loader.
• Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Camp Confidential ns, Opportunities, Quotes, Activities, Dashboard and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in the complete unit testing of the system to implement a system meeting all the business requirements and success criteria.
• Facilitated the User Acceptance Testing (UAT) of the system for the users.
• Created Test Case document to ensure the user acceptance testing of the system meets all the requirements and the system is meeting business requirements.
• After the complete implementation of the system worked as a production support.
• Helped in resolving and tracking bugs to ensure a successful system implementation.
• Gathered enhancement requests from users and implemented in the system on a weekly and bi-weekly sprint basis.

Confidential

Application Specialist

Responsibilities:

• Conducted one on one interviews and surveys with the major stakeholders to understand the Business Requirements and Pain Points.
• Customize applications using Salesforce.com applications to match functional requirements.
• D Confidential migration from spreadsheets to Salesforce using APEX d Confidential loader.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary Reports, Matrix Reports, Pie Charts, Dashboards).
• Provide to the internal business users to use the application to develop their own custom reports.
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.
• Conducted various requirement gathering and JAD sessions to understand the enhancement requests from the user groups.
• Proficient in understanding and conducting the impact analysis to the system for the enhancement requests.
• Created a governing structure on the deployment of all the enhancement requests to ensure the prioritization of the enhancement requests based on the current business needs.
• Conducted proper testing of the enhancement requests to the system prior to the production deployment.
• Ensured weekly d Confidential extraction of d Confidential from production and saved the d Confidential for redeployment if any compromise to d Confidential occurs.
• Ensured code backup was done periodically by the developers prior to each major production deployment.

Confidential

Senior Consultant

Responsibilities:

• Conducted the complete system analysis and ensured the stability of the system.
• Completed system regression testing for every salesforce release.
• Migration of d Confidential and configuration files from one salesforce instance to another.
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Set up of standard object - Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Camp Confidential n.
• Responsible for providing the knowledge transfer to the newly joined resource.
• Responsible for all the activities related to configuring D Confidential Loader, uploading d Confidential in CSV files into salesforce.com, checking for the correctness of the d Confidential .
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation & formula fields to custom objects. Developed Work Breakdown Structure and prioritized accomplished tasks.
• Responsible for maintaining and refreshing the sandboxes after production deployments.
• Completed and delivered documents for every salesforce deployment and filled knowledge gap of the users with every major production deployment.
• Provided users the use case documents to understand the impact of production deployment on the existing system.
• Facilitated the user acceptance testing by creating updated user guides and providing them to all the system users and sharing them to the users using chatter and giving access to all the system user in the company groups.

Confidential

Business Analyst

Responsibilities:

• Conducted requirement gathering sessions with all the major company stakeholders.
• Implemented the business requirements to the salesforce system.
• Function as a liaison between business and technical teams.
• Created multiple gap analysis and created flow diagrams to understand the current salesforce system and do a complete impact analysis of any changes to the existing system.
• Providing Salesforce.com Configuration and Administration.
• Configuring Security Controls, Roles, Profiles, Analytics, Knowledge Management, Content Management.
• Creating Reports, Dashboards, Workflow Rules, Approval Processes, Validation rules.
• Develop Reports & Dashboard Module for the Awesome Req./Experience Platform.
• Implement Salesforce.com Meta D Confidential API to build a Profile Application Permission Report.
• Implement a Dashboard which combine all different permission section on the Dashboard.
• Handle to understand customer’s issue from case raised different department and consulting them about salesforce.com functionality.
• Created the workflows for automated task creation for employees, alerts and notifications.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards
• Designed, developed and deployed Apex classes and Apex triggers for various functional needs application
• Provide to the internal business users to use the application to develop their own custom reports
• Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.

Confidential

Application Security Admin

Responsibilities:

• Analysis of business requirements and presenting solution architecture with feasibility.
• Worked on configuration of Page Layouts, Field Level Security, Organization Wide Defaults and Sharing rules, Validation rules, Profile Settings, Workflows, Queues.
• Responsible for maintaining and updating the SOX documents where all the user’s security and access specifications mentioned.
• Involvement in release management.
• Participate in scrum meetings and all hands meetings.
• Worked on configuring single sign on settings and enabling the domain.
• Single point of contact for all the access and visibility issues.

Confidential

Application Analyst

Responsibilities:

• Conducted analysis of the business needs and requirements to properly implement in the salesforce system.
• Conducted multiple JAD sessions with the major business stakeholders to understand the current business systems.
• Administrated and monitored the company’s Sales force CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology
• Worked on the deployment activities from Sandbox to sandbox and Sandbox to production.
• Worked on the post refresh activities after refreshing the full copy sandbox every time.
• Worked on the scheduling the reports and dashboards as per the business need.
• Involved in root cause analysis for finding the production issue and guiding the development team for the fix.
• Responsible for sending the weekly and monthly reports to the management
• Managed the weekly and bi-weekly sprints to enhance the existing salesforce system.
• Confidential Constraint negotiations with the management to understand the timeline of the project and implement the project meeting all the business requirements in a sequential and timely fashion.