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Sr.sfdc Business Analyst Resume

Bedford, MA

SUMMARY:

  • Over 8 years of experience in working as Salesforce Business Analyst and ERP Consultant in Salesforce.com .
  • Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
  • Experienced in Scoping Phase, Gap Analysis, Testing, and Implementation Phase.
  • Excellent Business writing skills in writing Business requirements document BRD, Use Case Specifications, Functional Requirement Specifications FRS, Software Design Specification SDS, Software Requirements Specification (SRS), Software External Specifications SES, Software Requirement Document(SRD), Data Dictionary, Business Continuity Plan (BCP), Workflows and Unified Modeling Language (UML) diagrams such as Activity diagrams, Class diagrams and Sequence diagramz
  • Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Experience in Designing and creating the underlying data structure and data flows to support the application build.
  • Experience in Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
  • Proficient in Managed requirements and tasks using JIRA
  • Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Ce nter.
  • Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
  • Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need.
  • Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Ir
  • Developed process enhancements through automations including Workflow, Approval Processes, and Escalation Rules.
  • Experience in SalesForce Testing and Administration spanning all facets of package software and SaaS application implementation.
  • Strong knowledge & experience working in teams implementing Agile Methodologies.
  • Experience in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
  • Established capabilities with the senior management, key stakeholders, SMEs and IT Staff to understand the requirements and specifications for new applications along with re-engineering of the existing applications.
  • Knowledge in Data Analysis, Data Flow Diagram and Data Modeling for System/Application development using Entity Relationship Diagram (ERD)
  • Strong understanding in the principles of Data warehousing using Fact Tables, Dimension Tables, star schema modeling, and foreign key concept
  • Team player with strong communication, interpersonal, analytical, problem solving and presentation skills .

TECHNICAL SKILLS:

Programming Skills: APEX, C, C++, JAVA, .NET

Web Tools: HTML, Concepts of JAVASCRIPT, SOSL, SOQL, AJAX.

SalesforceTechnologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Eclipse, Force.com Eclipse IDE Plug: Force.com Explorer, Force.com Data Loader, JIRA, SharePoint, Force.com Excel Connector, Force.com Platform(Sandbox and Production), App Exchange Applications, Force.com Migration Tool.

Force.Com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, packaging and migrations, Force.com IDE (Eclipse).

Databases: Oracle10g, PostgreSQL, DB2

Methodologies: RUP, OOAD, AGILE(Scrum), AEM, Jira, UML & Business/Data Modeling

Operating Systems: Windows 9X, XP, 2000, Vista.

Testing Tools: LinkScan, QTP, Win runner, LoadRunner

PROFESSIONAL EXPERIENCE:

Confidential - Bedford, MA

Sr.SFDC Business Analyst

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization
  • Interacted with various business team members to gather and document the requirements .
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements
  • Implemented Agile-Scrum (maintaining backlogs, grooming user stories (BDD based), and organizing sprints)
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements Customized tabs for different business user's groups and business centers
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution
  • Provided training to the internal business users to use the application and develop their own custom reports
  • Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users
  • Working on Jira Agile tool for migration projects from SAP to Salesforce.com.
  • Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API
  • Used the sandbox for testing and migrated the code to the deployment instance after testing Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support
  • In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
  • Reviewing the test cases provided by the QA team, and providing feedback.

Confidential - Pittsburgh, PA

SalesForce Business Analyst

Responsibilities:

  • Preparing Confidential application SFAD and Business and Technical Requirements.
  • Conducted meetings with business users and SMEs to identify and gather Business Requirements
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Worked on Custom Objects and fields for transactional and contractual information as a Steel BrickCPQ Business Analyst
  • Worked on BRD and SD documents on Steel Brick CPQ Business Analyst
  • Worked on defining workflow rules, related tasks, email alerts, and field updates
  • Developed page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages
  • Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Created Custom Objects and fields for transactional and contractual information.
  • Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
  • Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions
  • Interacted with the Salesforce.com premium tech support team on a regular basis.
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Organized timely meeting with Marketing, Sales and Case Management team to discuss the progress of the project.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
  • Understanding business requirements and translating these into technical solutions based on the chosen platform.
  • Designing and creating the underlying data structure and data flows to support the application build.
  • Designing and building web & mobile interfaces on the Force.com platform using Visualforce, Apex and other available tools.
  • Undertaking R&D, prototyping and are expected to actively participate in the Salesforce.com community.
  • Strong problem solving skills, should be able to research and understand an undocumented set up and application
  • In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
  • Reviewing the test cases provided by the QA team, and providing feedback.

Confidential - Atlanta, GA

SalesForce Business /ERPAnalyst

Responsibilities:

  • Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
  • Configured security and organizational hierarchy for sales for salesforce implementation.
  • Customized page layouts for Salesforce standard and custom objects.
  • Configured Reports for custom objects and associated them to Dashboard.
  • Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
  • Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degreee of complexity.
  • Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
  • Used SOSL and SOQL queries during the data migration and custom development.
  • Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
  • Analyzed the business processes for the three divisions in the organization that are using sales force.
  • Redesigned the old sales force architecture to new design based on best practices.
  • Organized business and end user meetings for discovery, business needs gathering and gap analysis.
  • Focused on Cycle time reduction during the process between the leads through opportunities, processing, funding, underwriting and till post closing.
  • Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
  • Worked on both Salesforce.com Classic and Salesforce.com lighting migration projects for the release.
  • Working on Jira Agile tool for migration projects from Salesforce.com Classic to Salesforce.com lighting migration.
  • Attending all project grooming meetings for requirement gathering and explain to developers on salesforce.com..
  • Created UML diagrams such as Business Flow Diagrams and Activity Flow for better understanding using MS-Visio
  • Analyzed and defined business problems, driving feature identification and prioritization, and documenting priorities
  • Organized timely meeting with Marketing, Sales and Case Management team to discuss the progress of the project.

Confidential, NY

Salesforces Business Analyst

Responsibilities:

  • Understanding the current business process, defining scope of the project along with vision statement.
  • Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
  • Created business use case, user requirement document (URS), functional (FRS) and technical documents for trading system.
  • Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams and Sequence Diagrams in Rational Rose.
  • Established RUP (Rational Unified Process) methodology and provided assistance in developing Use cases and project plans.
  • Closely worked with Salesforce.com consultants while implementing the solutions needs for organization.
  • Designed Custom application interface using VisualForce API and Apex Classes.
  • Designed, developed and deployed the custom objects, page layouts, custom tabs, components, VisualForce pages, apex classes to meet the needs of the application.
  • Worked collaboratively with team members to break down larger user stories into small stories for execution. Worked with team members to agree on a set of achievable Sprint Commitments in Agile Methodology.
  • Created various custom reports for standard objects as well as custom objects to give complete detail overview of customer (Account) Orders, renewal forecasting and customer balance report.
  • Created email templates and inbound emails for clients and customers.
  • Used Data Loader for loading the data.
  • Developed business documents for Salesforce.com Custom objects.
  • Created documentation for workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
  • Provided support ongoing salesforce.com maintenance and administration services including periodic Data cleansing, Custom objects, Workflows and Triggers.
  • Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing data and call activity.
  • Primarily involved in developing a business model for developing the lead generation.
  • Developed the scope and vision documents that defined the primary goals, objectives and scope of the project.
  • Used MS Visio to carry out business modeling, data modeling (ER Diagrams), Screen Prototype, Object modeling (use case) to develop business architecture for rapid and controlled Application development.
  • Identified various business processes and developed process flow diagrams for the business processes and validated the same with SMEs. Developed prototypes for the UI and also helped in development of screen navigation flows.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Designed and documented about - Custom Tabs, Objects, PickLists, Dependent picklists, Validation Rules, Workflows and Triggers.
  • Created Page layouts, Search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

  • Scrum team member liaising with business stakeholders, users and technical teams to ensure the successful flow of opportunities captured in various source applications into MS Dynamics CRM.
  • Spearheaded story jam sessions gathering requirements from the business users and partner CRM systems.
  • Phased approach to populating information in CRM Sales entities such as Company, Contacts, Accounts, Cases, Legal Entities etc. to avoid technical debt and duplication of effort.
  • Authorized users to gain access to respective dashboards based on their roles and responsibilities.
  • Validated the active or inactive status of opportunities as reflected in the partner CRM systems after the daily night batch refresh from the centralized database repository via Biztalk web services.
  • Maintained appropriate parent child relationship between accounts of merged legal entities.
  • Ensured all cases including case notes and attachments related to an opportunity migrate to the correct entity in CRM compliant with the standards.
  • Catered to SOX compliance by suitably masking payment information associated with user accounts.
  • Wrote SQL queries and stored procedures to extract and stage data in the database environment before pushing information to the CRM using Biz talk web services.
  • Communicated with Java developers about the functional requirements/User stories.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Worked with offshore and onshore teams.
  • Created and owned various User Story and Process Flow diagrams.
  • Created system use cases based on the business requirements document
  • Created wire frames, Mock ups and developed a prototype of the user interface and demonstrated to the stakeholders and business users and took feedback from them
  • Created UI specification documents/system design document for web based projects involved in enhancing the existing web version and adding new functionalities
  • Perform GAP analysis for the content and asset management system and business expectations
  • Responsible for developing System Requirement documents for application development.
  • Support agile development teams for system development and support the technical team with requirement clarification and work as a liaison between business and IT.
  • Worked with PM and the deployment team to provide support during project releases with deployment activities and rollout specifics.
  • Created user stories, test scripts, Business Requirement Documents (BRD), Functional Specifications Documents (FSD), UML charts, use cases, process flow Visio diagrams with multiple swim lanes.
  • Prepared data mapping tables, workflow diagrams, wireframe mockups, UI/UX screens for story demos.
  • Facilitated scrum daily stand up meetings, product backlog grooming sessions and story jam sessions.
  • Supported smoke testing, integration testing (SIT) and user acceptance testing (UAT) by assisting Quality Assurance (QA) teams with test scripts and maintaining HP ALM tickets for resolving code defects.

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