PROFESSIONAL SUMMARY:

• 10+ years of Business Analysis/Modeling and Quality Assurance experience in the IT industry State Agencies (GDOAS, GDHS, GDCH, GDPH, Confidential, GA SBWC), Telecomm, Insurance and Healthcare companies.
• Excellent technical skills including procedures automation, analysis and design (User Interface), implementing process re - design, reverse engineering and technical specs.
• Expertise in working with Object Oriented Analysis (OOA), UML methodologyand User Interface Design.
• Strong experience in all stages of the Agile Methodology, Software Development Life Cycle (SDLC), and also methodologies like Waterfalland Rational Unified Process (RUP).
• Experience utilizing analysis skills, implementing projects in automation environment and interacting with business stakeholders and technical staff.
• Extensive experience in Business Process Modeling like developing use cases,data model,activity diagrams, functional requirements, executing, and maintaining test plans, specifications and test cases in Quality Center and Remedy.
• Designed Business Process Blueprint, activity diagrams, swim lanes, context diagrams, functional decomposition diagrams and collaboration diagrams using Real Time UML.
• Performed JAD sessions, Risk and Loss Mitigation, GAP analysis and Web Development for several B2B and B2C (e-commerce) projects to enhance the application.
• Solid data warehousing experience using multi-dimensional models, designing OLAP cubes, star schema, data models (IE notations), reporting applications, SQL queries, ETL, UAT Testing.
• A strong team leader and builder with excellent analytical and communication skills.

TECHNICAL SKILLS:

Development Tools/ Languages: Toad, SQL Developer, SQL Plus, PL/SQL, Java,C, C++

Databases Server: Oracle, DB2, MS-SQL

Analytics and BI Tools: SQL Server 2014 (Integration, Analysis and Reporting), Business Objects (Web Intelligence, Universe Designer, Crystal Reporting), OBIEE 11g, SharePoint (MOSS 2007)

Enterprise Wide Applications: Oracle BI Application, PeopleSoft, SAP CRM

Cloud Services: Microsoft Azure Cloud

Implementation Methodologies: Waterfall, Agile Scrum, SDLC

Web Technologies: HTML, JavaScript, JASON, VB Script, DHTML, XML

QA/Automation Tools: Mercury QT Pro, Caliber, Win Runner, Quality Center, Remedy

BA Tools/Technologies: MS Project, BABOK, Requisite Pro, BPM Process, Rational Rose, ClearQuest, Visio, UML/RUP

GUI: Dreamweaver, MS Visio, MS Front Page, MS Publisher

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Business Analysis Consultant

Responsibilities:

• Lead Business Impact Analysis to develop scope of Business Continuity and Disaster Recovery plans for Risk Premium Billing Process and Risk Payment Process plans.
• Mapped workflows on the “as-is” and “to-be” processes using BPMN in MS Visio and Oracle Policy Modeling tool to capture rules.
• Identified human resources, facility, and tools needed to continue operations of essential services and document in Business Continuity plans.
• Interviewed business owners, identifying gaps and validating documents.

Environment: Oracle DB, BPMN, Java, PeopleSoft Financials, MS Office, MS Visio

Confidential, Alpharetta, GA

Product Owner/ Scrum Master

Responsibilities:

• Facilitate business analysis sessions with stakeholders and Product Manager Team following Agile environment.
• Create user stories using JIRA and document use cases, functional requirements in Confluence and system development methodologies like DevOps.
• Engage in Product backlog and Sprint planning sessions and work in cohesion with the Scrum Master, architect, developer and testers in Agile environment.
• Conducted Sprint demo, technical and business case reviews with Product Manager, stakeholders and technical teams.
• Lead daily standup and retrospective to encourage communication, feedback and learning about the team.
• Lead sprint planning sessions to maintain and build a prioritizing product backlog.
• Worked on multiple teams and assist in tracking and follow through the STRAW tickets (post development issues).
• Engage in daily stand-ups, document weekly status reports, issue escalation, meeting minutes, driving team performance and fostering an environment of continuous improvement including facilitating decision making and protecting the team from outside forces and distractions.

Environment: JIRA, Agile Scrum, Confluence, MS Office, Visio.

Confidential, Alpharetta, GA

Senior Business Intelligence Business System Analyst

Responsibilities:

• Facilitate requirements analysis sessions with Product Managers, Development Manager and interacting with diverse SMEs for implementation to document business/system requirements.
• Review, analyze, and evaluate business systems and user needs.
• Analyzed profitability of products looking Confidential the data in SQL database.
• Used SSRS for creating, deploying and managing reports.
• Performed data audits and data profiling to ensure accuracy to established data standards and write system requirements.
• Coded Business Rule in rule engine, data mapping and troubleshoot data issues.
• Conducted and documented meeting minutes with business - actuaries, underwriters and Finance teams.

Environment: MS SQL Server, Oracle DB, Tableau, MS Office, MS Visio.

Confidential, Alpharetta, GA

Project Coordinator/Senior Business System Analyst

Responsibilities:

• Facilitated requirements analysis sessions with Product Managers, Development Manager and interacting with diverse staff for ICD10 implementation to document business/system requirements.
• Documented features, process workflowsin Visio and data element analysis of the ICD 10 sets for reporting medical diagnosis and inpatient procedures.
• Documented API Matrix for designing of business system solutions for supporting Infrastructure project, Product Status, Relay Analytics (Reporting SSRS) requirements using SQL query analysis.
• Perform data integration testing, managed multiple applications and study the current application architecture and data from the system requirements and database (Oracle) perspective.
• Catalog APIs for the application under investigation and work on feasibility study for API Management tool.
• Engage in daily standup Scrum calls and report weekly status reports to management.

Environment: MS Azure Cloud, API Management tool, Oracle, MS Office, Visio.

Confidential, Atlanta, GA

Senior Business System Analyst

Responsibilities:

• Developed project scope and project plan and customer focus effective communication with stakeholders.
• Managed individual workloads on multiple projects and assisted in prioritizing tasks.
• Documented features, ensured appropriate deliverables, process workflowsin Visio and data element analysis.
• Conducted demo presentation of the application for DFCS Annual Orientation Meet.
• Managed test strategy, plan, test cases and defect logs for conducting UAT with users.

Environment: Java, MS Office, MS Visio, HP Quality Center.

Confidential, Atlanta, GA

Project Coordinator/ Business Analyst

Responsibilities:

• Facilitate requirements analysis sessions, map processes using Visio and BPMN,and clarifyunclear and hidden requirements with Business users stated above.
• Documented features, business risk assessments, process decomposition and Business Process Workflows in Visio.
• Conducted JAR and JAD sessions to lead new infrastructure design and build out. Proactively managed scope creep.
• Troubleshoot code and workflows issues using IBM File Net, IBM Case Manager and used Kofax capture imaging software. Wrote and ran SQL queries to verify data in the Oracle database.
• Createdstatus reports, Meeting Minutes, Communications Logs and Issues logs as Project Coordinator role.

Environment: Oracle 10g, IBM File Net, IBM Case Manager, MS Office, MS Visio, TOAD

Confidential, Atlanta, GA

Business System Analyst

Responsibilities:

• Facilitate requirements analysis sessions with Business users.
• Documented features, project scope, functional and data requirements use cases for the Business requirements document using Rational Requisite Pro and Business Process diagrams, functional decomposition diagram in Visio and tracked change requests.
• Managed cross functional projects and enterprise-wide virtual teams.
• Achieved business sign offs for Business Requirements document.
• Reported, tracked and determinedpriority of reported bugs.
• Conducted business case walkthroughs and weekly project status meetings with the Program Manager, Business and IT Sponsor.

Environment: Rational Requisite Pro,MS Visio, MS Office

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Facilitate requirements analysis sessions with business users and JAD with the development team.
• Documented features, project scope, functional and data requirements, Use cases for the Business Requirements document using Object Oriented approach, UML and Business Process diagrams, functional decomposition diagram in Visio.
• Liaison between the Technical Team and the Business Users.
• Managed project planning and execution of the project.
• Achieved business sign offs for Business Requirements document.
• Developed Gap Analysis document after analyzing other existing USDA/FNS approved WIC systems from other states (Kentucky, Michigan, Arkansas, Wisconsin and Massachusetts).
• Developed“as is” and “to be” business process work flow, activity diagram,swim lanes and context diagramsto solve the given business problems.
• Experience in implementing, training and delivering presentations to business users, WIC clinic administrators and coordinators on new procedures and applications developed.
• Developed Communication plan, Project plan and Software requirement document.

Environment: EBT system,MS Office, MS Visio, Java

Confidential, Atlanta, GA

Business Intelligence Analyst

Responsibilities:

• Performed data analysis and validation in SQL server 2008 and Data Marts and executed test cases in Quality Center.
• Tested reports against ODS and Cubes using Excel and Report Builder.
• Developed reports in SSRS and performed ETL processes using SSIS.
• As a product owner facilitated and preferred direct means of communication (Agile communication).
• Documented functional and non-functional requirements from Business Requirements Document.
• Developed Test Strategy/Plan document and conducted test case walkthroughs.

Environment: MS SQL Server, Oracle 10g, Toad, MS Office, MS Visio, HP Quality Center

Confidential, Atlanta, GA

Senior Business Intelligence Analyst

Responsibilities:

• Gathered reporting requirements, redefined measures, mapped data elements and definitions for calculating metrics to address end to end Problem Handling Standards.
• Performed data analysis for Confidential customers for their resolved and unresolved trouble tickets and effective Truck Rolls tickets using ICOMS - TC ticketing application.
• Performed data analysis on EDW and ODS databases in SQL Developer to have holistic, accurate and consistent view of CSRs and Confidential customer performance.
• Performed official sign-offs with the business.
• Performed SQL queries in Oracle SQL developer to perform data analysis.
• Closely worked with Off-shore Tech teams.

Environment: MS SQL Server, Oracle DB, Toad, MS Office, MS Visio

Confidential, Atlanta, GA

Project Coordinator / Senior Business Systems Analyst

Responsibilities:

• Facilitated business process architect and model and requirements analysis sessions and JAD meetings.
• Gathered Business Report Requirements frombusiness users and developed work products, Standard Operating Procedures, use cases and process matrices.
• Performed GAP analysis to map requirements and data elements for Confidential OEL Imaging solutions and process optimization.
• Experience in implementing, training and delivering presentations on new procedures and applications developed.
• Documented the user-defined requirements, system use cases, high-level process map, data and functional requirements into Business Requirements Document, developed data models (IE notations) using UML methodology and Wire Frames.
• Developed UI prototypes using Dreamweaver and Visio.

Environment: MS SharePoint, Java, MS Project, MS Visio, Dreamweaver