TECHNOLOGIES

Business Analysis Tools: Rational Rose, Rational Requisite Pro, Trello, JIRA, TFS, Gantt Chart, Sharepoint, CATS

Database: Argus Safety, Apex, IBM Datastudio

RDBMS: MS SQL

Operating Systems: Windows 95/98/2000/XP

Methodologies: SDLC, RUP and UML

Case Tools: MS Office (MS Word, MS Excel, PowerPoint, MS Visio)

GUI Tools: MS Outlook and Adobe Acrobat

PROFESSIONAL SUMMARY

• Seven years of Business Analysis & Quality Assurance testing experience with excellent written and verbal communication skills.
• Experienced in working on state projects.
• Experienced in extracting, analyzing, specifying and validating business process requirements.
• Skilled in technical documentations like Business Requirement Document, Functional requirement document,
• Test plan, Test case, Use Case, System Handling Manuals, using MS office applications for day to day activity, MS Visio for drawing flow diagrams.
• Experienced in following projects from conception to production and a strong knowledge of Software Development Life Cycle (SDLC).
• Worked in all phases of the project: Planning, Requirement Gathering, Change Request Management, Analysis, Design, Implementation and Testing
• Extensively used various SDLC methodologies such as RUP and Agile for development of the software systems
• Organized Joint Application Developments (JAD), Interviews and Requirement Elicitation sessions with clients
• Experienced in conducting Confidential, User Acceptance Testing (UAT), and Impact Analysis
• Expertise in state benefits including Food stamps, Temporary Assistance, Child care and Medicaid benefits.
• Worked on modules that process information to load the benefits on card for past, current, and future months.
• Experienced in working on worker, client, and provider portals.
• Excellent knowledge of HIPAA standards, FDA regulations, drugs & medical devices.
• Expert knowledge of Safety reporting database, viz; Argus.

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Participated in JAD sessions to gather requirements for Post Load Benefit Correction (PLBC) module of Worker portal and Dashboard.
• Created User Stories in Excel sheet to detail each requirements of the Dashboard.
• Created Use Case Diagrams of PLBC module.
• Created Entity Relationship Diagram (ERD) in MS Visio to depict the relationship of portal CSAW - EBT to applications such as
• WISCRS, Youngstar, and CWW. Child is authorized to receive benefits in CSAW-EBT which draws information from these various source applications.
• Wrote Process document for PLBC which detailed the expected behavior of PLBC module.
• Gathered requirements from the management on reports needed by them to analyze and review trends.
• Generated multiple reports using Access and WebI on daily and weekly basis and uploaded the reports in Sharepoint.
• Extracted data from the reports on demand and provided it to management.
• Managed the appropriateness of all the Error Messages, for all the modules of CSAW-EBT.
• Supported User Acceptance (UAT) conducted by the customer, with activities like consultation, revalidating issues reported in UAT region, and documentation of issues.
• Also coordinate User Acceptance (UAT), ensuring that issues are identified, tracked and resolved in a timely manner.
• Wrote functional scenarios that are based on policies and real scenarios observed in lab.
• Promptly respond to issues raised by the workers in production and timely report it to policy team and IT team.
• Guided other UAT testers and trainers through the initial use and understanding of the system.
• Logged into FIS to check the benefits loaded on the card and transaction balance.
• Tested worker, parent, provider portals and Dashboard in Systems.
• Good understanding of working on the applications developed for Touch Screen Phones.
• Uploaded the documents in Sharepoint and maintained the folder.

Environment: Agile, MS Word, MS Excel, MS Visio, CATS, Sharepoint, Dashboard, IBM Datastudio, JIRA, Access, Webi, FIS

Confidential

Business Analyst

Responsibilities:

• Obtained business requirements in form of user stories from users and stakeholders using JAD sessions, focus groups and personal interviews to get a better understanding of the client's business process.
• Responsible for publishing minutes of meeting.
• Created screen mock-ups using MS Access.
• Wrote the business requirement documents for web application and mainframe.
• Wrote the technical requirements for web application.
• Wrote the technical specification for new mainframe screens and updated the tech specs for existing mainframe screens which will accommodate the data coming from web application.
• Created and maintained a traceability Matrix table to list all the attributes on paper forms for all the four programs and identify the attributes that are common and not common amongst each program. This enabled to find attributes that are specific to programs to be displayed conditionally on web pages.
• Performed Confidential to determine the attributes on paper application and attributes to be on web application to ensure no information is missed.
• Created a swim lane diagram using MS Visio
• Guided a junior business analyst to write the test scripts and updated them on final review.
• Created and error message inventory to compile error messages of every web page.
• Created a verbiage inventory for every page that was shared with business to maintain an active and updated word master file.
• Responsible for running and analyzing reports, as requested by the Business.
• Performed ad-hoc SQL queries when immediate access to data was required.

Confidential

Business Analyst

Responsibilities:

• Organized and tracked database change control requests including, but not limited to product configuration, protocol configuration, user access changes, etc. as per procedures.
• Requirements were gathered to customize database as per client’s convention. For e.g.
• The event coding and product coding list is upgraded. Database fields like dropdown values are given as per requirements. Filters are set as requisites for creating a case.
• Ensured system users are appropriately trained on database updates.
• Provided solutions for database requests received from system users (e.g., enhancement, new functionality requests, and troubleshooting).
• Created and delivered standardized/consistent/accurate data retrievals from the safety database, both routine monthly reports and/or ad hoc queries, as requested by internal and external customers.
• Setup and troubleshooting of E2B reporting. Reviewed and tracked acknowledgement messages.
• Participated in testing of database change control requests or upgrades.
• Wrote, reviewed and/or executed such test scripts. Supported the execution and documentation of updates to user and functional requirement specifications as well.
• Provided database training to Drug Safety staff on all safety systems related functions.
• Maintained database user guide and safety system training materials.
• Supported Ovid auto-alerts for searching the global literature for adverse event reports.
• Contributed to process improvements related to the safety database.

Environment: Agile/Scrum, MS Visio, MS Power Point, MS Excel, MS World, SharePoint, MS project, UAT.

Confidential

Business Analyst

Responsibilities:

• Gathered requirements for Flex-fund reports that would be displayed on employer and administration portal.
• Documented high-level requirements to effectively communicate what needs to be built to the development team.
• Applied knowledge of Software Development Life Cycle, SDLC
• Involved in inception, elaboration, construction & transition phases of Rational Unified Process (RUP), using rational tools like Requisite Pro and Clear Quest during various phases of RUP.
• Participated and facilitated in Joint Application Development (JAD) sessions with end-users, clients, stakeholders and development team.
• Built detailed process flows in process modeling tools like Visio and IBM Rational.
• Effectively white boarded and drew up visual representations of flows, user interfaces, etc.
• Participated in BARR reviews for Tracks I, II, III and IV and submitted BARR assessment.
• Created Use- Cases, Business Solution Document, and Statement of Work.
• Ensured appropriate offshore understanding of the requirement.
• Analyzed the business objectives of the stakeholder and developed solutions to their business issues.
• Created FSD with screen shot of web display of reports for employer portal and administration portals.
• Managed the project through Gantt chart, specifying the milestones for completion of all major tasks.
• Face of the project team to the core business team.
• Liaison between client's business team, client's IT team and Cognizant's PMO and Development team.
• Single point of contact for the development team to interact with the business.
• Helped the test lead get clarifications.
• Helped the PMO team with user testing the application.
• Presented timely demos to the business and effectively manage expectations.

Environment: Windows Xp, MS office, Lotus Notes, MS Visio, UML, IBM Rational

Confidential

Health Administration Intern

Responsibilities:

• Participated and documented the results of Confidential .
• Participated in Confidential to assess the current situation and determine the future state of the call center.
• Analyzed and mapped processes (current state/future state) through flow charts using MS Visio.
• Liaise with various business units to gather requirements.
• Identified and made recommendations for issues pertaining to the implementation of CRS system.
• Report status and issues to the Project Manager(s)
• Created Gantt charts for the project, centralized scheduling system using Microsoft Office.
• Shadowed Assistant Director of Ambulatory Services