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Senior Technical Business Analyst Resume

Phoenix, AZ

EXECUTIVE SUMMARY:

  • Looking for contract - to-hire or full-time position.
  • 7+ years as a Senior Technical Business Analyst working on complex technical projects across various companies ( Confidential, Confidential, First Interstate Bank, Confidential ) through all stages of SDLC delivery.
  • Have worked with a CRM (Salesforce) for six months and an ERP (Aptify) for one year. Have a wide range of experience in multiple industries (financial services, healthcare, government, and ).
  • 7+ years Gathering Requirements for technical projects using in-person interviews, requirement and user story workshops, business process flows, and workflow analysis. Requirements were captured in user stories, use cases, and traditional SDLC documents including detailed functional and technical specifications.
  • Most recently used JIRA/Confluence tool to manage and update over 100 user stories regarding Salesforce system updates.
  • 1 year evaluating migration of outdated IT systems to the Cloud via PaaS or SaaS and evaluating integrations.
  • 4+ years working with Agile Scrum methodology using both JIRA/Confluence and TFS (Team Foundation Server). Recent development projects involved making enhancements to a Salesforce system for six months in a rigorous agile scrum environment updating and managing 100+ user stories in JIRA/Confluence. Also participated on a one year project at Confidential to convert a large Materials Testing system (with over 50 screens) to a .NET web-based platform. This included participating in Daily Scrum, Sprint Planning, Sprint Review & Retrospective, and Backlog Grooming meetings. Updated over 100 user stories in TFS (Team Foundation Server) at Confidential and conducted six months of User Story workshops. Worked with as many as 13 dependent technical teams at the same time on the Salesforce project at Confidential in an agile scrum environment.
  • 7+ years of successfully managing relationships with key stakeholders and developers. Skilled facilitator of large meetings between technical and business teams to capture project requirements and resolve issues.
  • 5+ years developing Business Process Flows in Visio to document as-is and to-be processes as well as to identify potential gaps and illuminate potential issues.
  • 3+ years Testing IT applications: Recently led four months of System Testing for a major upgrade of a vendor security product. Maintained Test Status Log, drove resolution of bugs, and reported daily on testing progress. Have written test cases and worked with HP Quality Center and JIRA to track bugs. Also tested for 10 years as a developer at Confidential (unit, systems, acceptance testing).
  • 10+ years at Confidential of application development programming, testing, and implementing all phases of SDLC (utilizing IMS, COBOL, JCL, CICS, and some DB2/SQL database).
  • 2.5 years of experience of Vendor Management implementing/upgrading vendor packages and holding vendors to account to deliver what was promised. One of those vendor packages was an ERP product called Aptify.

TECHNICAL SKILLS:

Platforms: Delivered systems in web-based, client server and mainframe environments. Recent projects include a web-based system delivered in ASP.NET VS2012 with SQL Server 2012 database and a project delivered in Java J2EE/DB2 environment with .NET/SQL Server.

Tools: Microsoft Word, Excel, Visio, PowerPoint, SharePoint, TFS (Team Foundation Server) and JIRA/Confluence.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Senior Technical Business Analyst

Responsibilities:

  • Managed the initiative to evaluate and replace two current IT applications (used to manage fraud investigations and unemployment insurance appeals) with cloud-based systems (both PaaS and SaaS).
  • Worked with over 30 business partners to identify and document their major business processes, reporting needs, and integration requirements to produce a Business Process Decomposition document and high-level business requirements that were used to assess replacement systems.
  • Also managed the vendor participation for this project.
  • Worked with program developers to understand the technical aspects of the systems to be replaced as well as obtaining estimates regarding the technical work needed for the replacement system.
  • A Salesforce system was a possible replacement system so became familiar with their licensing model and encryption packages.
  • Participated in an agile scrum environment at DES using TFS (Team Foundation Server) to collect user stories.
  • This agile scrum process included daily standup, sprint planning, and sprint review meetings.

Confidential, Phoenix, AZ

Senior Systems Analyst

Responsibilities:

  • Responsible for making ongoing enhancements to their Salesforce system which managed student enrollment, academics, and financial information.
  • Also worked on a project to make enhancements to a web-based application to allow students to apply to the university via the internet.
  • Responsible for gathering requirements and documenting the information by writing/updating user stories (100+) including acceptance criteria.
  • Created Visio diagrams to identify business flows and understand the relationships between systems. Worked with multiple business users and 13 technical teams to produce successful results.
  • Participated in a rigorous agile scrum development environment using JIRA and Confluence (team collaboration software) for 18 months, which included daily standup, sprint planning, and backlog grooming meetings.

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

  • Led four months of System Testing to implement a major upgrade to a vendor security product (RSAM).
  • Executed the majority of the testing, drove resolution of bugs, and reported daily on testing progress.

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

  • Participated in discovery analysis work for the DES data center migration project to identify data migration components and needs.
  • Conducted over 50 interviews in four months with both systems and business personnel throughout all areas of DES to assist in the documentation of their critical interfaces for 75 distributed systems and 18 mainframe systems.
  • Utilized use cases to document some of the existing processing.

Confidential, Phoenix, AZ

Senior Business Analyst

Responsibilities:

  • Co-led gathering of business requirements for the Department of Transportation using Agile SCRUM methodology for rewrite of a large system (over 50 screens) to a .NET web based system that addressed the testing of materials used in constructing roads throughout Arizona (replacing FAST system).
  • Conducted both user interviews and User Story Workshops for six months, creating and updating user stories in TFS (Team Foundation Server).
  • Executed some system testing of proposed screens.
  • Analyzed and investigated existing systems and created numerous Visio diagrams to document and share information.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

  • Created business requirement documents for government mandated healthcare changes and executed UAT testing, including IVR (Interactive Voice Response) testing.

Confidential, Scottsdale, AZ

Business Analyst

Responsibilities:

  • Managed a critical portion of the validation and gathering of business requirements for a two-year installation of a third party ERP software package (Aptify) which targeted 13 functional areas of the company.
  • Aptify uses a Rapid Application Development, iterative deployment process in which we participated and supported.
  • Executed unit and systems acceptance testing for eight months in five critical areas of the Aptify software, including writing and executing test cases in JIRA and business testers in the use of Aptify.

Confidential, Scottsdale, AZ

Senior Business Analyst

Responsibilities:

  • Co-led successful gathering of business requirements for one of the largest projects in the Rebates area of the company (17,000 hours, $1.3 million budget).
  • The new system was designed to automate the process of reconciling drug manufacturer rebate payments to end clients (using Java J2EE for screens on client server platform with DB2 tables throughout). Project initially used Agile Methodology and moved to traditional Waterfall Methodology after 4 months.
  • Facilitated and coordinated approximately 60+ meetings with our business partners and technical team to capture project requirements and resolve issues.
  • Created critical Business Process Flows in Visio to capture current business procedures.
  • Created, executed, and tracked test cases in HP Quality Center for some of the critical screen functions.

Confidential, Phoenix, AZ

Lead Business Systems Analyst

Responsibilities:

  • Led requirements gathering efforts on two major projects: the $1.2 million Payments workstream of the OPEN Bobcat Project (to create a co-branded card with a major retailer) and the $2 million Sterling Project, a web based system providing a consistent view of AMEX premium customers.
  • Successfully collaborated with 10 major technical teams and 7 major business areas to capture project requirements, resolve issues, and gain alignment across teams.
  • Created Business Process Flows and utilized some Use Cases to refine gathering of business requirements.

Confidential, Phoenix, AZ

Project Leader

Responsibilities:

  • Short-term contract where successfully managed move of corporate office which involved planning implementation of phone system, computer network, and website upgrades.

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