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Salesforce Senior Administrator\ Analyst- Tier 2 Resume

SUMMARY:

  • USAF Veteran - E4
  • Salesforce Certified Advanced CRM Administrator and Developer Experience
  • API experience with data Import, restoration and backup using Data Loader API tool
  • Healthcare & pharmaceutical application and hardware support
  • Lean Six Sigma Yellow Belt Training Certified
  • A+; NET+, SERVER+ certified
  • RAID knowledge and experience
  • Working knowledge of Windows Server 2003,Server 2008, XP, and Windows 7 Active directory and user management experience
  • Troubleshoot TCP\TCIP network issues
  • SQL Server 2003/2008 database support
  • Experience working with SQL+
  • Diagnose and resolve network problems in the enterprise environment
  • Extensive electro mechanical repair of robotics, tape drives, various line and laser printers
  • Motivated self-starter and self-learner, possessing strong customer service and technical problem solving skills; embracing challenges
  • Working knowledge of using Wireshark Packet Sniffer
  • Logistical experience with part inventories

PROFESSIONAL EXPERIENCE:

Confidential, NC

SALESFORCE SENIOR ADMINISTRATOR\ ANALYST- TIER 2

  • Manage users, profiles, permission sets and familiar with Salesforce security model
  • Customize objects, fields, record types, and page layouts
  • Create, customize, and troubleshoot reports and dashboards for multiple organizations
  • Managed and implemented workflows, approval processes, and validation rules
  • API Migration experience, using Data Loader and Import Wizard to import and export data from Salesforce
  • Work within the Sandbox Org and Production Org using change sets
  • Analyze debug logs, email logs and audit trails in order to troubleshoot issues

Confidential, Durham, NC

CARDIO SERVER- ECG MANAGEMENT SUPPORT SPECIALIST

  • Provide hospital staff, professional Cardio Server ECG Management, technical support verbally and by remote access via VPN Access, Cisco, RDP, LogMeIn, GoTOMeeting, in a Windows 2008 server environment
  • Modify XML scripts as needed to resolve interface and application issues
  • Install and configure CardioServer application and update with patches as required
  • Analyze cases for any reoccurring problems
  • Troubleshoot application issues utilizing MySql DB experience using Filemaker Pro
  • Analyze cases for any reoccurring problems and work directly with engineering staff with design issues and resolutions
  • Participate in standby rotation schedule for after hour support
  • Create documentation for knowledge base
  • Verify server configuration and administer user profiles

Confidential, Durham, NC

TECHNICAL SUPPORT HELPDESK ANALYST II - HL7 V 2X INTERFACE SUPPORT

  • Inbound HL7 V 2x Translation Engine configuration support
  • Communicate solutions to clients and vendors to ensure HL7 V 2X Interface issue resolution
  • Work with application analysts and interface Engineers, to resolve implementation issues
  • Manage multiple projects concurrently and escalate issues when appropriate
  • Create and close cases in Salesforce CRM for client issues Contact client and keep them updated with the resolution process

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