SALESFORCE SENIOR ADMINISTRATOR\ ANALYST- TIER 2 Resume

SUMMARY:

USAF Veteran - E4
Salesforce Certified Advanced CRM Administrator and Developer Experience
API experience with data Import, restoration and backup using Data Loader API tool
Healthcare & pharmaceutical application and hardware support
Lean Six Sigma Yellow Belt Training Certified
A+; NET+, SERVER+ certified
RAID knowledge and experience
Working knowledge of Windows Server 2003,Server 2008, XP, and Windows 7 Active directory and user management experience
Troubleshoot TCP\TCIP network issues
SQL Server 2003/2008 database support
Experience working with SQL+
Diagnose and resolve network problems in the enterprise environment
Extensive electro mechanical repair of robotics, tape drives, various line and laser printers
Motivated self-starter and self-learner, possessing strong customer service and technical problem solving skills; embracing challenges
Working knowledge of using Wireshark Packet Sniffer
Logistical experience with part inventories

PROFESSIONAL EXPERIENCE:

Confidential, NC

SALESFORCE SENIOR ADMINISTRATOR\ ANALYST- TIER 2

Manage users, profiles, permission sets and familiar with Salesforce security model
Customize objects, fields, record types, and page layouts
Create, customize, and troubleshoot reports and dashboards for multiple organizations
Managed and implemented workflows, approval processes, and validation rules
API Migration experience, using Data Loader and Import Wizard to import and export data from Salesforce
Work within the Sandbox Org and Production Org using change sets
Analyze debug logs, email logs and audit trails in order to troubleshoot issues

Confidential, Durham, NC

CARDIO SERVER- ECG MANAGEMENT SUPPORT SPECIALIST

Provide hospital staff, professional Cardio Server ECG Management, technical support verbally and by remote access via VPN Access, Cisco, RDP, LogMeIn, GoTOMeeting, in a Windows 2008 server environment
Modify XML scripts as needed to resolve interface and application issues
Install and configure CardioServer application and update with patches as required
Analyze cases for any reoccurring problems
Troubleshoot application issues utilizing MySql DB experience using Filemaker Pro
Analyze cases for any reoccurring problems and work directly with engineering staff with design issues and resolutions
Participate in standby rotation schedule for after hour support
Create documentation for knowledge base
Verify server configuration and administer user profiles

Confidential, Durham, NC

TECHNICAL SUPPORT HELPDESK ANALYST II - HL7 V 2X INTERFACE SUPPORT

Inbound HL7 V 2x Translation Engine configuration support
Communicate solutions to clients and vendors to ensure HL7 V 2X Interface issue resolution
Work with application analysts and interface Engineers, to resolve implementation issues
Manage multiple projects concurrently and escalate issues when appropriate
Create and close cases in Salesforce CRM for client issues Contact client and keep them updated with the resolution process