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It Project Manager And System Analyst Resume

Auburn Hills, MI

SUMMARY:

  • seeking a full - time IT Business Analyst role in the Automotive industry that focuses on technical development, data research, quantitative reporting, and system configuration/implementation.
  • 7 years: Marketing Analysis, Big Data Management, Technical/Business/System Analysis, Project Management, & IT Technical Operations with a Focus in Automotive and Healthcare
  • Moderate to Expert Proficiency in These Tools: MS Office Suite: Word, Excel, Access, HTML, Java, CYGWIN, AWK, SQL, Google Analytics, Oracle Eloqua, Open Site Explorer, Sidekick, IBM DB2, JIRA, Jenkins, Salesforce, Remedy, Confluence, Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator
  • Mid-level corporate professional familiarized with traveling and working remote across time zones
  • Excellent communicator and a highly organized technical leader with a propensity for problem solving
  • Equipped with an advanced skillset for studying data patterns and conducting process improvement
  • Fast learner & goal oriented team member interested in developing my business unit for success
  • Strong background in data analytics, reporting and metrics, measuring growth and progress, client facing, data reconciliation, systems testing, defect research & resolution, documenting changes, and implementing technical systems

PROFESSIONAL EXPERIENCE:

IT Project Manager and System Analyst

Confidential, Auburn Hills, MI

  • Manager of tier 2 technical support staff and direct report to CTO; 50 reporting employees
  • Proof digital content portfolio for errors and conduct inventory management process improvements
  • Recently closed on new IT Security Program with full copyright, custom logo; ready for suppliers
  • Develop a marketing plan for ecommerce solutions after analyzing sales trends with Salesforce
  • Create and present high level KPI Metric reports on a daily, weekly, quarterly basis with Access & SQL
  • Work with other business groups to achieve sales and performance goals for our clients; negotiate contract requirements and assign roles & milestones for project completion with Salesforce
  • Work with graphic designers to market and brand technology software for suppliers with Adobe Suite
  • Develop brand image by conducting market research among user groups and interpreting data

Technical Business Analyst & IT Project Manager

Confidential

  • Digital Marketing and Web Technology Program Implementation: analyzed business requirements and created custom digital content for clients via HTML, JAVA, and Oracle Eloqua such as FCA & Disney
  • Role required my understanding of automotive components to deliver custom content for FCA
  • Marketing: created and deployed email contact campaigns with strict deadlines and integrated custom content with Nimblefish; invited to the NAIAS, Concourse d’Elegance, and the Charity Gala every year to demonstrate art portfolio for select vehicles with specific features & attended trade shows to display client artwork; designed and launched custom inserts and large displays via the Adobe Suite and Oracle
  • Technical Business Analysis: translated business requirements for data intensive projects in Salesforce, bridged communication between developers and operations team by mapping out project steps in Salesforce, helped reduce program failure by streamlining program documentation in Confluence, fixed misaligned processes in the project work flow with Jira, Salesforce & Google Analytics, quality tested program variables with technical team with Excel, IBM DB2 and proprietary tools, performed regular QA to PROD migrations for data security with JCL, maintained excellent client and business group relationships, determined feasibility of projects given our resources and abilities with Jira
  • Project Management and Reporting: Responsible for analyzing large data pieces from surveys and client regarding the success and popularity of their products, created data models to study client’s customer base and their spending trends based on our marketing with Excel, assigned roles and conducted project hand offs with Salesforce and Oracle, measured team accountability and workflow within project with Jira & Salesforce, studied customer contact trends and responses from marketing initiatives and promotions with Google Analytics, performed data reconciliation to measure success of marketing campaigns with SQL, Excel, and Oracle, effectively delegated system defects to technical staff and followed up for resolution & documentation

Business System Analyst

Confidential

  • Managed and implemented corporate insurance UI’s, & customer’s tools with Java and HTML
  • Successfully implemented Healthcare Enrollment software for hundreds of thousands of employees participating in Annual Enrollment for clients: Boeing and Verizon Wireless Communications
  • Business System Analysis: analyzed system for requirements changes from client, tested privacy & security strength of system before go-live, frequent security migrations from QA to PROD servers with Jenkins, implemented new programs with content matrices with proprietary tools, documented business changes with Confluence, developed custom business solutions to meet requirements with Java and HTML, developed test cases to check program stability & integrity with proprietary tools, conducted ongoing research and troubleshooting on system defects and later completed documentation
  • Big Data Management: reviewed data integrity and formulas for logic & legal compliance, tested for outliers and statistical expectations among millions of data pieces with CYGWIN, Excel, & SQL, documented system changes in Salesforce & Jira, deployed approved system changes with Jenkins, carefully tested data security on servers, documented all findings in Solve360

Network Engineer

Confidential

  • Medical system security maintenance and administration: Epic Care Support for patient data
  • System Management: migrated data between servers for frequent security changes, performed regression and acceptance testing on big data

IT Intern

Confidential

  • Intro to relational models and system management: managing data and requirements procedures
  • Network Management: VPN, Active Directory, Novell, & f5 Networks
  • Junior SharePoint Developer: intranet maintenance, intro to requirements gathering, intro to security testing

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