SUMMARY

• Accomplished senior business manager and analyst offering extensive experience in driving business development, growth and sustainability across various markets.
• Broad - based business acumen combined with a rare blend of analytical skill, technology expertise and management/leadership capability.
• Talent for leveraging technology and business analysis to eliminate inefficiencies and optimize use of available resources.
• Excellent leader skills in managing people and processes and developing motivated, high-performing teams to work collaboratively in order to contribute to the organizational vision.
• Expertise in data warehousing/mining, business analysis and process improvement.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Conduct client interviews to determine eligibility/approval rate based on their current financial standing; review client income statements, credit score and financial obligations to screen for approval.
• Position requires the ability to work without supervision while making decisions for best practices, moral and financial, for the clients.
• Strong interpersonal skills, including the ability to communicate effectively, both orally and in writing to the client.
• Provide information regarding processing times, interest rates and closing date, addressing client questions and concerns effectively and efficiently to ensure satisfaction and retention.
• Interface with local home sellers, real estate professionals, lawyers and contractors to established referral network and build new business.
• Leverage advanced knowledge of Arizona Department of Housing standards, guidelines and regulations.
• Partnered with Arizona Department of Housing to facilitate the SaveOurHomeAZ initiative focused on helping homeowners keep their homes during financial distress.

Technical Troubleshooter / Logistics Manager

Confidential, Phoenix, AZ

Responsibilities:

• Tasked with preventing problems and for registered voters at multiple polling locations on and before election day.
• Coordinated delivery and setup of computer hardware at voter polling locations. This also included the takedown removal of equipment from sites.
• Maintained the stability of network and computer systems during the election process.
• Worked closely with leadership teams to provide supervision coverage for over 220 temporary employees during ballot processing.
• Organized communication efforts for supervisors at multiple locations to assist in scheduling routines.
• Acted as a technical project lead as required based on activities/projects assigned.

VP of Data Management

Confidential, Phoenix, AZ

Responsibilities:

• Contracted with the State of Arizona to build and manage marketing data for the Arizona Department of Housing.
• Managed large, complex data warehousing environments, employing best-in-class standards through the development and implementation of strategies, initiatives and quality projects.
• Led strategic technology planning to achieve business analysis goals by prioritizing and coordinating the evaluation, deployment and management of current data warehousing functions.
• Coordinated, managed and executed data conversion and usage between multiple systems.
• Designed data templates, layouts and formats with various applications, including MS Access, Excel, Confidential, ensuring the integrity of all information by tracking and analyzing key data.
• Managed data campaigns for international call centers, providing leadership and support for data administrators and their systems; facilitated real-time and post campaign analysis to validate data integrity.
• Oversaw the development of CRM system used to store and access data in a user-friendly environment, which is able to support a multi-million dollar sales force.
• Developed, programmed and implemented system moving raw data to useful Business Object tools in less than 2 months.
• Defined and implemented data mining strategies to identify and achieve key business goals.
• Analyze, modify, configure, test and debug communication queries and networking between multiple platforms

Business Marketing Analyst

Confidential, Phoenix, AZ

Responsibilities:

• Prepared Business Objects reports and market analysis for marketing team, which outlined Confidential and provided a detailed review of overall operations and the effectiveness of marketing campaigns.
• Provided key data for Confidential management, based on data requests, to be used in marketing presentations.
• Conducted in-depth marketing research, reviewing market reports, competitive analysis and macroeconomic reports for both semiconductor and end-market trends across all regions and product lines; prepared reports and summaries outlining key market data.
• Forecasted 5K+ products, creating $750M+ in annual revenue.
• Using Business Object, prepared ad/hoc reports using product or customer level book, bill and backlog reports, OTS/opportunity tracking, ASP and margin analysis.

Business Development Analyst

Confidential

Responsibilities:

• Performed targeted demographic data analysis, including Medicare-eligible populations, ethnic populations and geographic concentrations to analyze market trends and forecast accurate numbers.
• Prepared various reports on operations and activities including project schedules and updates, program manuals, charts, and diagrams.
• Utilized sound knowledge of Medicare programs to identify the eligible populations in assigned territory.
• Coordinated network changes with all business units, including contracts, account management and marketing.
• Supported sales team in determining and presenting prospective clients’ network options and strategies.
• Identified prospective partners/clients and initiated contact, leading to an increase in business growth.
• Worked with data administration to manage membership data to meet Confidential business needs.
• Responsible to meet customer demands, prioritize workloads, coordinate activities, and ensure that activities comply with industry best practices.
• Recipient of the Confidential New Colleague Outstanding Achievement Award.

Business Analyst

Confidential, Phoenix, AZ

Responsibilities:

• Tasked with preventing problems and related incidents by conducting root-cause analysis and implementing corrective action as required.
• Coordinated activities during mission critical IT outages, partnering with all business units to identify and eliminate recurring incidents.
• Maintained internal SharePoint website content, updating information as needed.
• Updated and implemented SOPs (Standard Operating Procedures) as required to reflect changes between departmental practices.
• Worked closely with leadership teams to provide specialized reporting practices using Business Objects and WebReports.
• Created and maintained reporting using Business Objects to review company product performance and forecasting.
• Ability to think analytically and solve problems; conduct analysis of alternatives, make recommendations, and issue resolutions.
• Participate in resolution of service impacting incidents that can occur 24x7.