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It Agile Business Analyst Resume

SUMMARY:

  • Business Analyst with 18 years of diversified IT experience in elicitation, evaluation, analysis, management of business and system requirements, business process modeling, user acceptance, SLAs, KPIs, security and reporting requirements and issue management.
  • Domain knowledge of applications in CRM (Contact Center and Servicing), BPM (Workflows and Business Rules), Marketing (Sales, Onboarding, Retention) and Web Content Management. Experienced in customer self - service apps running on Cloud, Web and Mobile for accounts, billing and transactions, payments, rewards, statements, claims, disputes, fraud, profile and preferences.
  • Experienced in SDLC methodology for Agile Scrum and traditional Waterfall. Well versed with agile ceremonies and agile tools (JIRA, RTC). Worked with clients and business SME’s to create business (BRD) and functional (FRD) requirements including work break structure (WBS)
  • Collaborated with Product Owners and Stakeholders for analysis and requirements to build release backlog and align with roadmap and customer journey. Hands-on in conducting requirement gathering and Joint Application Development sessions, proposing solution options, estimation and process improvements.
  • Partnered with Project Managers/Scrum Masters and Business Owners on complex initiatives for planning, estimation, timeline and issue/risk tracking. Worked in virtual teams and cross functional departments and business units. Acted as a liaison between technical, business and testing groups to clarify and resolve issues
  • Proficient in process flows, specifications and diagrams for system integrations (internal and third party), data mapping and APIs. Knowledge of middleware, databases and web site reporting technologies
  • Experienced in GAP analysis, data analysis, workflows, business rules, use cases, issue tracking, risk mitigation and test planning in HP Quality Center. Knowledge of project charter and architecture design charter.
  • Captured non-functional requirements for performance, authentication, entitlements, audit and reporting. Captured requirements for user interface and accessibility guidelines.
  • Expertise of financial services, retail and Confidential domains
  • Strong in leading scrum teams, analytical, problem solving, communication, documentation, delivery, change management and prioritization skills

TECHNICAL COMPETENCIES:

Tools: JIRA, Swagger, MS Office, Visio, Rational Team Concert (RTC), Eclipse, SoapUI, Postman, SQL Developer, Planview, SharePoint, HP ALM

Development: Java, Spring Framework/MVC, Spring Webflow, REST API, Spring Boot, AJAX, XML, HTML5, CSS3, jQuery, JavaScript, Angular, JSON

Apps & Middleware: Chordiant, Oracle, IBM APIM Gateway, Pivotal Cloud Foundry (PCF), Interwoven TeamSite (CMS), Tibco JMS/ Confidential, Websphere

PROFESSIONAL EXPERIENCE:

Confidential

IT Agile Business Analyst

Responsibilities:

  • As a BA, led scrum team for Customer Management journey. This provides APIs for mobile banking to support onboarding, acquisitions, security (One Time Password (OTP)), fraud events (SIM swap and balance transfer), contact, profile/preferences. Supported consumer and small business customer segments.
  • Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and gather requirements
  • Created epics and user stories in JIRA for product backlog. Prioritized release and sprint backlog with product owner and stakeholders. Defined testing scenarios and acceptance criteria. Addressed normal and exception flows including data validation requirements.
  • Interfaced with other domain scrum teams for dependencies and prioritization of user stories
  • Created stories for additional layer of customer authentication for high risk transactions for internal and third-party vendor use
  • Created non-functional stories regarding security, PII data encryption and caching to improve performance
  • Led scrum meetings for story grooming, pointing and refinement. Led discussions for release and sprint planning for stories and prioritization and updated JIRA
  • Created process flows, interaction diagrams, data mapping and API specifications using Swagger
  • Ensured API specifications are aligned with existing enterprise and platform standard
  • Created process document on how to onboard and subscribe APIs for consuming third-party apps
  • Managed scrum issues on requirements and mapping and collaborated with SMEs to resolve
  • Obtained Information Security approvals on user stories
  • Participated in retrospective for sprints and follow-ups
  • Coordinated with PMs and Business on change requirements and updates to business logic

Confidential

Apps Dev Technical Specialist

Responsibilities:

  • Led agile scrum team to add enhancements to Confidential web site. Enhancement features relating to user interface and navigation, show loan types and rates, page add-on for FAQ, content management revisions, addressing vulnerability assessment findings, and site catalyst reporting
  • Pointed stories, created design and back end mapping
  • Collaborated with offshore teams for code merge, build and environment setup
  • Designed and coded stories
  • Worked with testers on issues raised and assist in resolution
  • Provided implementation support

Confidential

Apps Dev Technical Specialist

Responsibilities:

  • Worked as a developer on the project to create design and develop an online responsive web site to apply for Confidential Retail Partner Confidential
  • Worked with partner clients and business owners on requirements analysis, estimation and solution design
  • Designed and integrated with TeamSite web content management (CMS) tool to manage content for web pages
  • Developed 2-way Https Post communication between partner sites and Confidential site for a seamless card application flow
  • Interfaced with Tibco Confidential middleware on service calls and mapping with backend hosts
  • Worked with offshore developers to walk-through designs, conduct code reviews, code merge and deployments, setup test environments and troubleshoot QA defects
  • Migrated Retail partners for Consumer and Commercial portfolios from legacy website to the new responsive web design. Rolled out 25 partners including Macy’s and Best Buy.
  • Worked with Architecture and Vendors on POC for ExxonMobil partner. Developed Mobile Acquisition application to pre-fill customer information using REST API from Equifax InstaTouch and IBM Speedpass+ app
  • Supported production implementation and verification. Tracked issues, resolution and provided status
  • Investigated production incidents and identified fixes by simulating in lower test environments

Confidential

Apps Dev Programmer Analyst

Responsibilities:

  • Worked as a developer to build BPM functionality for credit line increases and credit re-open cases. Created workflow, queues and case management
  • As a developer on the waterfall projects, analyzed requirements, provided estimates and schedules, design and mapping and worked offshore development teams
  • Performed code reviews, created unit test scripts and supported deployments to test environments
  • Interfaced with Tibco Confidential middleware on service calls and mapping with backend hosts
  • Troubleshoot defects in testing. Worked on testing scenarios and issue resolution
  • Created implementation plans along and provided coverage and support

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