PROFESSIONAL SUMMARY:

• I am a dynamic technology leader with a great variety of experience. I have a unique ability to bring the business and engineering together to deliver great experiences for the customer.
• Huge customer empathy and understanding.
• 10+ years of direct management experience.
• 20+ years delivering great products.
• Proven record of delivery. From V1 data warehouses, Customer Relationship Management (CRM) initiatives, and products to sustaining customer facing web sites.
• Strong, experienced leader and team builder, as a direct manager and influencer.
• Trained and experienced people manager.
• Process and change management expert including Agile Confidential the enterprise level, SCRUM, Lean Development, Extreme Programming (XP) and principals from PMI, ITIL, and others.
• Visionary and unconventional, able to push against the norm to produce results.
• More than anything else, I build high functioning teams and get the job done.
• I appreciate your taking the time to review my resume, please feel free to contact me with any questions.

COMPETENCIES:

Program Management, Product Management, Project Management, Release Management, Governance, Business Analysis, Team Management, e - commerce, Big Data, Analytics, Business Intelligence, Agile, Lean, Kanban, Test Driven Development, Extreme Programing, Release Management, Change Management, PPM, PMO, Customer Relationship Management (CRM), Intake, Business Processes, Backlog management, Governance

TECHNOLOGY:

Degrees of familiarity with: Office, Windows, Business Objects, Power BI, Web Analytics, Adobe Analytics, Omniture, Excel, PowerPivot, Azure, Confidential -SQL, Web Trends, VS, VSO, TFS/FSTS, VSO, and others

PROFESSIONAL EXPERIENCE:

Business Analyst / Lead, Test PM

Confidential

Responsibilities:

• Demand Side Management and Energy Efficiency Program Delivery.
• Coordinated with 3rd party vendor to deliver a new Energy Efficiency Platform for external customers, contractors and internal PSE subject matter experts.
• Deliver QA strategy.
• Define team rhythm internally and externally including communications and meetings.
• Define CRM data points and opportunities for PSE resources utilizing the newly created infrastructure
• GIS Conflation adjustment tool delivery
• Coordinated with 3rd party vendor to deliver a new conflation tool for the mapping team.
• Defined delivery strategy and rhythm of business to ensure proper coverage and communication
• GTZ Data governance
• Defining scope, strategy and infrastructure to begin the process of painting the customer picture via data.

Technical Delivery Manager

Confidential

Responsibilities:

• Technical Delivery Manger of Business Intelligence (BI) for the Finance Uverse 2.0 e-commerce program. This project was to deliver financial journal information for Confidential .
• Built delivery team, defined work cadence
• Defined program scope and schedule
• Negotiated work product with business, KPIs, etc
• Wrote requirements for individual reporting asks
• Program Manager NPI Dashboard real time product Business Intelligence (BI) program. This project was to deliver a new real time reporting capability for Confidential Sales.
• Set scope and cadence for delivery team.
• Architected solution feedback and data quality metrics
• Negotiated delivery timelines
• Drove resources allocations and responsibility
• Maintained artifacts and project plans
• Scrum Master Fin 1 e-commerce Business Intelligence (BI) delivery team. This project was to deliver sales data for Confidential .
• Ran daily sync meetings
• Ran scrum as needed, removed most inhibitors
• Held large discovery and design sessions with business and technical assets
• Drove through blocking issues to define the most efficient and effective design possible

PMO Director

Confidential

Responsibilities:

• Architected and Implemented the Program Managers Office (PMO) for the Consumer Data and Analytics team in the Disney Confidential Television Group’s BI / CRM initiative to plan and negotiate priorities for the team. I defined and delivered the PMO office for Confidential Disney focused on a new BI data warehouse implementation.
• Ran POC to determine best reporting layer, including Power BI, Tableau, Excel, and Business Objects
• Established and maintained an operational framework for continual intake, prioritization, and monitoring of roadmap initiatives. Defined backlog catalog to stack rank work and process.
• Established presentation layer for BI products from scorecards and ad-hoc reporting
• Negotiated with business to gain acceptance
• Trained groups on PM / PMO functions
• Grew the specific agile teams
• Defined and ran PM leadership team.
• Basic problem and conflict resolution
• Trained org on PM best practices
• Defined the data governance processes (MDM)
• PM for the PGT project to deliver an initial Business Intelligence(BI) solution for the Confidential Television group
• Planed and ensured quality and timeliness related to design, build and implementation of work product as designed
• Delivered three separate data streams: Rentrack, Neilson and Rate data to a AWS Redshift database for reporting
• Setup and ran daily and weekly meetings and communications
• Orchestrated UAT and acceptance levels
• Defined operational expectations for the DevOps team

Sr. Data Analyst

Confidential

Responsibilities:

• Ran and architected various Business Intelligence (BI) solutions for the Confidential sales platform focused on the sales (CRM) funnel Confidential .
• Created reports using various tools including SQL, Excel, Business Objects, and Adobe Analytics
• Planed and ensured quality and timeliness related to design, build and implementation of work product as designed
• Defined click values and positions
• Tested solutions using SAS BO
• Monitored production releases
• PM for adoption of new Business Intelligence (BI) platform (WebTrends Analytics to Adobe Analytics / Omniture)
• Setup testing and acceptance criteria
• Debugged different clickstream solutions to define differences and defined solutions

Program, Project Manager

Confidential

Responsibilities:

• Venture Integration Provisioning Platform v1-3. The intent of this project was to deliver a platform which would allow access into Confidential from recent acquisitions.
• Planed and ensured quality and timeliness related to design, build and implementation of work product as designed
• Designed and delivered Venture Integration Provisioning Platform v1-3.
• Designed UI for user selection and approval
• Defined product work flow
• Ran team meetings, UAT and all communications
• Azure RemoteApp Proof of concept PM: Defined proof of concept Key Performance Indicators (KPI), setup and ran the program day-to-day.
• Lab PM: Responsible for escalations and lab build out / design.

Technical Program Manager

Confidential

Responsibilities:

• Technical Program Manager for the Office 365 Community Portal: Community’s platform engineering owner.
• Designed and created RFP for Office 356 Community Portal redesign

Program / Product Manager

Confidential

Responsibilities:

• Program Manager for the Answer Desk Product Planning Team: Delivered the CRM plan for Answer Desk and Retail.
• Designed and created RFP for CRM infrastructure for Retail and CSS from the Answer Desk.

Principal Product Manager

Confidential

Responsibilities:

• PM owning the Business Intelligence (BI) Data Warehouse for customer feedback and the 360 degree view of the customer (CRM). This program was to design and develop a full data warehouse implementation, 0-finish, including 17 different data feeds, data model, taxonomy, and presentation layer.
• V1 designed, scoped and estimated: Data Model, Master Data Management (MDM), Source to target Map, UI
• This product was a data warehouse and UI to support Confidential CSS with the needed Business Intelligence bringing together select, unique data sources into one store
• Planed and ensured quality and timeliness related to design, build and implementation of work product as designed
• Defined data presentation layer and scorecards for business self-service.
• PM Ran day to day business operations including tracking work ongoing work product and deliverable timelines negotiated with the business to define product, timelines and negotiate workloads
• Created reports using SQL and Excel

Release Manager

Confidential

Responsibilities:

• Release Manager responsible for the main code branch for Confidential .com. Release Owner, CAB owner
• PM, Business Owner for Confidential BI team: Developed, implemented the team cadence and communications to establish needed work, timelines and priority. Tracked deliverables and communicated status
• Developed analysis for business as requested from small data sets to significant holiday reports
• Created reports using SQL and Excel