PROFESSIONAL SUMMARY:

• Analytical, pragmatic, and responsive business analyst. Effective communicator with ability to explain technical concepts to non - technical people. Works productively with cross functional business and technology owner teams by building consensus, collaborating in solving business problems, identifying and resolving control deficiencies.
• Experience in various phases of a project lifecycle including data reporting, data manipulation, and analytics experience
• Used MS Office including Excel, Visio, Power Point, Outlook and Project for calculations, data analysis and documentation in the project.
• Used Business Requirement Document ( Confidential ), Functional Requirement Document (FRD) and System Requirement Specification for the documentation of business enhancement in different projects.
• Experience in developing Use Cases, Test plans, Test approach, Requirements Traceability Matrix (RTM)
• Created status reports, project plans, issue/risk logs, executive dashboards and other project artifacts as required.
• Good communication skills to interact and provide technical analysis to team members, customers, management and support personnel.
• Interpersonal skills for interacting with project and task team members
• Ability to handle activities on multiple projects and accounts
• Ability to work independently & in a team environment, even when remote support is required
• Ability to handle multiple project and task responsibilities simultaneously and switch among them quickly to meet prioritized business needs
• Stream lining processes and procedures
• Dealing with internal technical teams and ensuring coordination between teams

TECHNICAL SKILLS:

Operating Systems: Windows, Unix

Productivity Software: MS Office suite, MS Project

Tools: IBM Doors, JIRA, TFS, HP Quality Center, Remedy, CA Unicenter USD, Service Now, Quality Center, JIRA, Bugzilla, Crystal reports, Balsamiq, Snagit EditorApplications: Share Point

Web Design Tools: HTML, XML, MS Front Page, Adobe Photoshop, ASP .NET

Business Modeling Tools: MS Visio. Enterprise Architecture

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

E Business System analyst

Responsibilities:

• Gather requirements for IT projects to keep mobile banking technology current.
• Clearly understand and document business processes by developing Use Case Models, Swim-lane Diagrams, Work Flow Diagrams, Activity Diagrams and Sequence Diagrams.
• Maintaining requirements in Enterprise Architect (EA), a software requirements management tool.
• Liaison and partner with Wholesale Data Subject Matter Experts in wholesale to discover patterns in data, write to transform complex data issues as exception reports.
• Project involved 14 middleware system, worked closely with the System Architect to understand the complete functionality of the middle ware and tailored it for the project. This required analysis, gathered requirement by conducting JAD session with the respective team, Created Data Mapping document with the help of the middle ware engineers.
• Created user stories and Acceptance criteria.
• Develop/document scope, detailed business requirements, business rules, use cases, Workflow analysis, improvement and enhancement.
• Lead requirements elicitation sessions to understand business problems and proposed system enhancements address them.
• Performed Impact analysis for the proposed solutions to the existing functionality and business processes.
• Analyzed the Business Process, and worked as a liaison between the business users and technical teams.
• Involved in GAP Analysis to know AS-IS and TO-BE position of project before preparation of Business Requirement Document and Functional Specifications (FSD)
• Participated in Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME's), asking detailed functionality aspects of Business Process and carefully updating the information to the requirements in an easily understandable format.
• Produced business requirement artifacts - including UML, Use Case, Business Rules, Supplemental (Non Functional ) Specifications and User Interface Design Specifications.
• Documented detailed business logic, functional requirements and Use Cases.
• Made PowerPoint Presentations to show the Wireframe/Mock-up Screens to the Users.
• Conducted grooming sessions, participated in standups, retrospective meetings to give updates.
• Responsible for Weekly status updates to the project Manager.

TOOLS: MS Office, JIRA, Sharepoint, IBM - Doors for capturing requirements, Enterprise Architecture, MS-Visio, Requiste Pro.

Confidential, San Mateo, CA

Business System Analyst

Responsibilities:

• Working on short term assignment with corporate credit card program, consolidating financial data and Data mapping.
• Created new templates for Saving forms.
• Created a tracker and mapping is done in such a way that many people can enter data with, less manual work. Data’s will automatically get updated on the tracker.
• Meet with business leaders, decision makers, and end users to define business requirements, and program goals.
• Business process mapping and documentation of the program
• Perform daily administrative and support tasks and maintain system documentation.

TOOLS: Excel, Office 365, Share point.

Confidential, San Jose, CA

Sr. Business Analyst

Responsibilities:

• Analyzed the Business Process; collected necessary data from users to coordinate with implementation consultants.
• Involved in GAP Analysis to know AS-IS and TO-BE position of project before preparation of Functional Specifications (FSD) and Business Requirement Document ( Confidential ).
• Participated in Joint Application Development (JAD) sessions and interviewed Subject Matter Experts (SME's), asking detailed functionality aspects of Business Process (BPM) and carefully updating the information to the requirements in an easily understandable format.
• Prepared Questionnaires to Gather Requirements for Business Processes (BPM), conversions, reports, interfaces and authorizations.
• Documented detailed business logic, functional requirements and Use Cases.
• Made PowerPoint Presentations to show the Wireframe/Mock-up Screens to the Users.
• Conducted scenario test cases for the product
• Created Test cases and executed based on the existing test cases
• Created documentation for Manual Tester Procedures
• Helped developers to repro issues, and resolve fixed bugs.
• Worked on Agile environment.

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• As Business Analyst was part of all phases through the project from initiation to closure.
• Worked closely with Solution architects in gathering business requirements from the Business Stake Holders, QA, Development and Infrastructure teams.
• Involved in creating Business requirement document and designing the work flow and functionality of the system.
• Translated Confidential documents into user stories and UML diagrams for the convenience of the technical teams.
• Business process re-engineering for the (Meta-Data Cleanup) and functional requirements analysis, Specification identification and development, Pre-Data, data mapping, traceability strategies, requirements documentation, hierarchy relationship tracing towards defining stewardship over the data, end to end processing strategy and defining and implementing key metric options, producing fact tables, dimensions etc.
• Facilitating day to day interaction with the Product Developers, QA Personnel and other team members in an Agile Environment.
• Conducted daily stand up meetings, updated weekly status reports to PMO team.
• Performed GAP analysis and created requirement traceability matrix.
• Coordinated in developing a Test Strategy Document to obtain Test Deliverables, obtaining development and testing estimates in order to do proper build schedules.
• Used Borland Star Team Change Request Management tool to gather and deploy Business Requirements into the application.
• Used Bugzilla Defect tracking tool to report bugs and update results of test executions.
• Helped the Users get connected with different Environments Pre UAT phase and Post UAT/Production Parallel.
• Lead the team in different Environment Migration, Running Job Cycles and Build Checkouts by setting up Test Environment and assigning different Testing activities to rest of the team members.
• Performed data analysis using excel and business objects reports.
• Worked closely with various cross functional teams like infrastructure teams, development, quality and solution architect teams.
• Worked with vendors in procuring new servers and network devices for handling new load that we would be seeing with the new system.
• Handled the defect management
• Ensured all milestones are achieved on schedule

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Collaborate on a regular basis with cross-functional and cross-cultural teams, and communicated technically complex concepts and results to business partners in business terms
• Analyze Confidential ’s large and rich datasets to derive insights that help improve Confidential 
• Conduct Pre/Post analysis, Sensitivity analysis, Financial Projections, and Ad-hoc deep dive analysis to unravel business trends and help deliver insights
• Business performance and category deep-dives to drive impact in the Marketplaces
• Working with Confidential ’s rich behavioral & checkout data through Teradata
• Generating actionable insights & reporting through Tableau and Excel
• Involved in IT Asset management activities for Perpetual Financial Inventory and Point of Sale projects.
• Developed use cases, test cases, test plan, test scripts for Point of Sale and New Global financial systems
• Demonstrated excellent communications skills with team mates, customers and vendors.
• Was involved in Disaster Recovery and Business Continuity principles
• Involved in Integration Testing by planning, execution and monitoring
• Effectively planned, monitored and controlled project activities. Facilitated communication between senior management, on-site and offshore resources to develop synergy.
• Applied UML knowledge, successfully identified the root causes of the negative factors, proposed new procedures
• Good experience in developing SQL queries in Oracle database
• Generated and submitted different progress reports including important milestones and completion status to higher management and stake holders.
• Maintained and updated project issues and risk logs. Responsible for trouble shooting. Established and maintained project management metrics data (tasks, sequencing, milestones, risk and contingencies).
• Facilitated Change Management Processes by documenting change requests, obtaining approvals etc.
• Identified new processes, found out the gaps in existing process, arranging training modules for new process development and implementation.
• Organized and recorded team meetings
• Coordinated outsourcing and offshore project execution
• Designed and documented business process flow and data flow

Confidential, Pleasanton, CA

Business Analyst

Responsibilities:

• Worked with Product Managers and Program Managers to define scope and priorities for various regional implementations of the project.
• Developed various workflow, screen mock-ups, wireframes, and conversion requirements.
• Conducted GAP analysis so as to analyze the variance between the system capabilities and business requirements.
• Performed risk analysis to ensure that the dependencies between various applications were accounted for in the development of the products.
• Documented all data mappings in the Functional Design documents based on the business requirements and used SQL queries to filter data within the Oracle environments.
• Wrote SQL queries to gather data for use in User Acceptance Testing of the application.
• Performed Acceptance Testing (UAT), Unit Testing and Documenting. Coordinated with testers on environment issues, and met with Test Leads to determine the scope of testing in a particular sprint cycle.

Confidential, Palo Alto, CA

Business Analyst

Responsibilities:

• Gathered business requirements, prepared scope & design documents, worked on prototyping the features and collected user feedback.
• Participated in the creation of Business Process Workflow Diagrams with Stakeholders.
• Involved in requirement gathering which included interviews, brainstorming and meetings with stakeholders and SMEs.
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Participated in team meetings to improve overall implementation process.
• Played a key role in planning, testing, and implementing the new features.
• Presented the key features to the team and prepared detailed feature specification for the developers.
• Developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely update.
• Acted as the primary liaison between the Developers, Design Thinking Team, and the Product Management team.

Confidential

Business Analyst

Responsibilities:

• Worked with the Subject Matter Experts to define business requirements and analyze the functional requirements.
• Responsible for Requirement gathering, Business Process flow, and Business Analysis with Document.
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.
• Prepared and presented Business Requirement Document and Functional Requirement Document (FRD) and involved in sign-off process.
• Managed day-to-day project activities and coordinate tasks with other teams.
• Worked closely with the UI team to model the screens, which met User defined requirements and also company standards.
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Used the Agile (SCRUM) Methodology on the project.
• Translated the requirements to the IT and web production teams in building their HTML for the projects.
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology.
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
• Defined testing objectives and verify requirements are testable.
• Also helped development team in development of financial transactions using C#.Net, Java Script and SQL.
• Responsible for managing the documented System Requirements and Requirements Traceability Matrix using MS Excel.
• Provided support to QA team for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans.