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Consultant/ It Business Analyst Resume

Lansing, MI

SUMMARY:

  • More than 12 years experiences in IT Business Analysis and Quality Assurance. Working in various phases of testing and Software Development Life Cycle.
  • Worked in Waterfall and Iterative methodologies such as Rational Unified Process and Agile SCRUM SDLC.
  • Expertise in testing of design tools, with familiarity in multiple programming languages.
  • Extensive experience working in Team Foundation Server (TFS) & HP Agile Manager (AGM).
  • Experience using automated testing tools VS Coded UI Test & MTM, QTP/UFT, Quality Center, Rational Clear Quest, Test Director & Jira.
  • Excellent skills in client interfacing, requirement gathering, quality assurance, problem solving, and documentation.
  • Experienced in Requirement Elicitation and Analysis by facilitating requirements gathering workshops (e.g., Joint Application Development (JAD) sessions, One - On-One meetings, Interviewing and Document Analysis).
  • Writing Business Requirements Document (BRD), Use Case Specification Document, Functional Requirement Document (FRD).
  • Experience in creating user stories, product backlog lists, product backlog estimation, product backlog prioritization and participating in sprints.
  • Expertise in Agile process and ceremonies like release planning, daily stand-up meetings, sprint planning, user story, retrospect meeting
  • Developed Requirements Traceability Matrix is to ensure that all requirements defined for a system are tested in the test protocols.
  • Team player with excellent technical and communication skills with strong understanding of software life cycles and software testing methods.
  • Strong knowledge in SQL.
  • Experienced in the integration and testing of third party software. Excellent personal and communication skills.
  • Performing complete end-to-end software testing, defects tracking, QA processes methodologies, documentation and QA metrics.
  • Conducted User Acceptance Test (UAT) with stake holders and business users.
  • Coordinated with the QA Team for the sign-off process before deployment and assisted the Project Manager on creating the Lessons learned document.

TECHNICAL SKILLS:

Operating Systems: Windows; UNIX; IBM

Languages: Access Basic; SQL; PL/SQL; Visual Basic, C#.net, UNIX, HTML; C#, T-SQL

Databases: Oracle; MS Access; MS SQL Server;

Applications: MS Word, Excel, Access, Project, Visio, SharePoint,Team Foundation Server; TOAD; SQL Developer; Web Conferencing; Adobe Dreamweaver, Flash, Fireworks; FTP, SFTP.

Tracking software & Testing & Reporting Tools: Data Transformation/ETL, TFS,AGM, Business Objects, Crystal Reports, SSRS, QTP, Quality Center, ALM, Jira, Selenium, VS Coded UI Test, VS Test Manager, RFT, Clear Quest, Selenium, Remedy, Slack, Heat& Zendesk

Email: Group wise, MS Outlook, Lotus notes

PROFESSIONAL EXPERIENCE:

Confidential, Lansing, MI

Consultant/ IT Business Analyst

Responsibilities:

  • Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements.
  • Provide comprehensive support to all end users and stakeholders through training and documentation.
  • Developed crucial functional requirement specifications, creating detailed user stories and mockups to support acceptance criteria.
  • Working with product owner for creating Product Backlog, Sprint Backlog and managed User stories in TFS.
  • Schedule daily stand-up meetings, requirement workshops and retro meetings. Participate in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
  • Facilitate "three amigos" work sessions between developers, product owners and business analysts.
  • Created Requirements Specifications, Mockups, High Level and Detailed Process Flows. Configured form layouts. Writes business rules and other business logic.
  • Configured form layouts. Writes business rules and other business logic.
  • Translates requirements into form specifications.
  • Responsible for creating user stories, product backlog lists, product backlog estimation, product backlog prioritization in TFS.
  • Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams and ensure all the requirements captured.
  • Developing Mock ups for UI of New web based application to ensure all the requirements were met as per the business.
  • Acted liaison between technical team, QA during coding, testing phase to ensure eventual acceptance of the applications and reports.
  • Guide the development teams to break down large and complex user stories into simplified versions for execution. Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
  • Conducted weekly meetings with our Development Team, QA Team, and End Users to ensure performance efficiency and to discuss our Open Requests.
  • Participated JAD session and ensure all the requirements captured.

Environment: SharePoint, OnBase, SQL Server, Rational Clear Quest, TFS, HP AGM, ServiceNow, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access).

Confidential, Lansing, MI

IT Business Analyst

Responsibilities:

  • IT Business Analyst worked in the Confidential project in an Agile environment
  • Determined business/functional requirements through the creation of user stories, impact analysis, and risk assessment. Prepared business process models.
  • Participate weekly Grooming, Retro & Amigo meetings to analyze user stories in future Iterations.
  • Responsible for creating user stories, product backlog lists, product backlog estimation, product backlog prioritization in TFS.
  • Extensively involved in sprints planning phases.
  • Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams and ensure all the requirements captured.
  • Analyze clients business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
  • Planned, facilitated and reported on quality assurance testing efforts. Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client s needs are met.
  • Application Knowledge transfer from Subject Matter Experts (SMEs) and Business Managers for the preparation of Test cases and Scenarios.
  • Created Requirement Traceability Matrix to list all the requirements and make sure all the required documents like Use Cases, Test Cases, are written and compiled.
  • Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign - off.

Environment: Agile, SharePoint, Trello, Enterprise Management Studio, C#.net, SQL Server, SSIS, SSRS, VS Coded UI Test, Jira, Team Foundation Server, MS Dynamic CRM, MS VISIO, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access).

Confidential, East Lansing, Michigan

IT Business Analyst

Responsibilities:

  • Collaborated with client business leaders and end users to understand their business objectives and processes.
  • Conducted sessions with business unit leaders and stakeholders globally to define project scope, gather requirements, to identify the business flows and perform impact analysis on existing systems as well as feasibility studies for the future process.
  • Facilitated requirement gathering workshops and interviews to identify, translate and document business and user needs into detailed, testable, and verifiable business, functional and system requirement specifications.
  • Developed detailed Technical Requirements Document/User Stories for envisioning the development effort.
  • Effectively broke down epics into User stories during the Backlog Grooming Sessions.
  • Created the data - mapping document, identifying, and noting the location of the tables, business rules and the transformation logics.
  • Conducted GAP Analysis after analyzing AS-IS business process and the TO-BE business process.
  • Experienced in grooming product backlog and release backlog when there is a change, feedback or technical debt.
  • Wrote down the requirements in the form of user stories and helped the product owner prioritize them in the product backlog. Involved in resolving impediments that affected the performance of the Scrum Development team
  • Facilitated Sprint Planning, Backlog Grooming, Sprint Review, Sprint Retrospective, and the Daily Standup meetings.
  • Facilitated the Backlog Grooming as and when needed or requested by the product owner.
  • Facilitated communications between solution architects, developers, QA analysts and business users as required throughout the requirement analysis, design and testing phases to ensure the defined requirements are interpreted correctly.
  • Created and maintained RTM correlating the system requirements to functional requirements and then to test cases.
  • Collaborated with the testing teams for test cases, test scripts planning, review and approval. Assisted testers in developing a variety of possible test scenarios and cases to ensure that the system being built is resilient.
  • Co-ordinate and support business in defining and performing QA user Acceptance Testing.

Environment: SharePoint, TOAD, SQL Developer, C#.net, Oracle, Quick test Pro, Quality Center, Team Foundation Server, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access, HTML).

Confidential, South Lyon, Michigan

Consultant/ Claims Business Analyst

Responsibilities:

  • Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements.
  • Provide comprehensive support to all end users and stakeholders through training and documentation.
  • Created mapping specification documents after understanding the ANSI and proprietary Claim formats.
  • Created and managed Test Data using Guidewire Claim Center.
  • Review and validate form using OnBase.
  • Developed crucial functional requirement specifications, creating detailed user stories and mockups to support acceptance criteria.
  • Working with product owner for creating Product Backlog, Sprint Backlog and managed User stories in TFS.
  • Schedule daily stand-up meetings, requirement workshops and retro meetings. Participate in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
  • Facilitate "three amigos" work sessions between developers, product owners and business analysts.
  • Created Requirements Specifications, Mockups, High Level and Detailed Process Flows. Configured form layouts. Writes business rules and other business logic.
  • Configured form layouts. Writes business rules and other business logic.
  • Translates requirements into form specifications.
  • Responsible for creating user stories, product backlog lists, product backlog estimation, product backlog prioritization in TFS.
  • Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams and ensure all the requirements captured.
  • Developing Mock ups for UI of New web based application to ensure all the requirements were met as per the business.
  • Acted liaison between technical team, QA during coding, testing phase to ensure eventual acceptance of the applications and reports.
  • Guide the development teams to break down large and complex user stories into simplified versions for execution. Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
  • Conducted weekly meetings with our Development Team, QA Team, and End Users to ensure performance efficiency and to discuss our Open Requests.
  • Participated JAD session and ensure all the requirements captured.

Environment: SharePoint, OnBase, SQL Server, Rational Clear Quest, TFS, HP AGM, ServiceNow, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access).

Confidential, Lansing, MI

Consultant/ IT Business Analyst

Responsibilities:

  • Analyze client s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
  • Engage client to gather software requirements/business rules, and ensure alignment with development teams.
  • Draft and maintain business requirements and align them with functional and technical requirements.
  • Evaluated and improved approaches to testing strategies.
  • Meeting with the End users to make sure all the end user screens are user friendly.
  • Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client s needs are met.
  • Conducted weekly and monthly meetings to review the business processes, and update the team on project progress.
  • Created and reviewed Detailed Design Specification (DDS) and Functional System Design (FSD) documents based on the information provided by the development team.
  • Used various SQL commands like create, delete, update, left joins, right joins and full joins to update the database and retrieve data for analysis.
  • Worked closely with the development team to create an Entity Relation Model (ERM) and conducted tests and analysis using SQL queries.
  • Involved in Data Analysis & Mapping to track all data elements used in the application from the user interface through different interfaces to the target databases in which they are stored.
  • Defined Test Cases, Test Scripts, analyzed bugs in concert with QA/Development teams to fix errors and verify User Acceptance Testing (UAT).
  • Developed Requirements Traceability Matrix is to ensure that all requirements defined for a system are tested in the test protocols.
  • Identified, proposed, and implemented QA planning, quality metrics, and process improvements to increase defect prevention.

Technical Environment: SharePoint, TOAD, SQL Developer, Oracle, Unix, PL/SQL, HP QTP, QC, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access).

Confidential, Baltimore, MD

Consultant/ IT Quality Assurance Specialist

Responsibilities:

  • Analyze business and system requirements, functional specifications document, Test Plan & Strategy.
  • Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
  • Participated JAD session and ensure all the requirements captured.
  • Responsible for creating and maintaining use case document.
  • Evaluate and improve approaches to testing strategies.
  • Developed Requirements Traceability Matrix is to ensure that all requirements defined for a system are tested in the test protocols.
  • Writing complex SQL - queries to retrieve data and compare output results.
  • Meeting with the End users to make sure all the end user screens are user friendly.
  • Designed and implemented test case development and execution and performed Functional Testing & Regression Testing.
  • Performed System Integration Testing, UAT Testing & Regression testing, manually for all LOBS.
  • Extensively used MS Excel for creating Test plans.
  • Efficiently trouble-shoot all technical issues, Performed testing on software issues.
  • Prepared Issue Logs, Status Reports, upload Anomalies into Test Director.
  • Worked closely with product management and development personnel to ensure testing is comprehensive.

Technical Environment: SharePoint, TOAD, SQL Developer, DB2, Oracle, PL/SQL, Test Director, Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access).

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