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Salesforce Business Analyst Resume

Hopkinton, MA


  • Over 8 years of experience as a Business Analyst in Government, Insurance, Healthcare, Telecommunication and technology sectors
  • Salesforce certified business administrator, sales cloud consultant and service cloud consultant.
  • Good experience as Business & Functional Analyst in implementation and integration strategies utilizing quantitative & qualitative analytical skills.
  • Prepared Use cases and produced Use Case Models, creating Behavioral diagrams (use case diagram, Activity diagrams and Sequence diagrams) based on UML Methodology & Business process flow diagrams.
  • Utilized a combination of business knowledge, technical skills, and strategic analysis to provide solutions and creative insights to critical business problems.
  • Comprehensive knowledge and experience in Software Development Life Cycle with business process models: Waterfall and Agile methodologies.
  • Identified and documented all test case scenarios and performed UAT testing.
  • Performed rigorous testing with QA team to prevent potential production issues and ensuring that application is functioning as desired by business and meeting all stake holders’ needs.
  • Possess excellent communication and interpersonal skills to co - ordinate with offshore teams.
  • Capable of forming and maintaining positive and productive working relationships in internal, external, independent and team environment.
  • Experience in data mapping and data migration.
  • Proficient in creating various documents like Business Requirements Document (BRD), Functional Requirement Document (FRD) and Functional Specification Document (FSD). Familiar with collaboration tools like Agile accelerator and TFS etc.
  • Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end-users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD) and Joint Application Review (JAR) sessions.
  • Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
  • Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.
  • 25+ years of rich manufacturing industry experience assuming senior and strategic positions enriched further by acquiring IT skills in business analysis, intelligence and automation.
  • Engineered and delivered products in multi-project environment, catering to commercial, defense, tele-communications and space segments. Planned and executed total product life cycle for all products engineered.


Salesforce.com Technologies: Apex Data Loader, Dashboards, Reports, Reporting Snapshots, Custom Objects, Workflow rules, Approvals, Case Management Automation

Programming Languages: SQL

Business Processing: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration.

Packages: MS Office modules including MS Visio


Confidential, Hopkinton, MA

Salesforce Business Analyst


  • Identified business process requirements, refinements, gaps and bottlenecks; Generated Business Requirement Document reflecting these aspects. Maintained BRD.
  • Performed detailed analysis of functional and technical requirements; designed and deployed custom objects; identified lookup and master-detail relationships; and created junction objects.
  • Worked on various standard objects like Leads, Accounts, Contacts, Opportunities and Campaigns
  • Created custom objects, fields, page layouts, custom tabs and components
  • Implemented security and sharing rules at object, field, and record level for different users. Created various profiles and configured permissions based on organizational hierarchy.
  • Implemented pick lists, validation rules and formula fields for custom objects.
  • Implemented validation rules on objects and tabs, Page layouts, Custom tabs, and Components to suit business needs
  • Implemented workflows and approvals for various functional requirements.
  • Maintained and gave permissions for communication templates based on profiles & roles.
  • Configured out of the box reports and dashboards as well as custom reports
  • Assumed project manager role for a brief period.


Vice president


  • Designed and manufactured antenna products for communications and space configurations. Developed new business through prospecting and persuasive presentation. Led project teams to maximize operational efficiency.
  • Delivered major government contract ahead of schedule.
  • Produced components with longest lead time, three weeks prior to mandated delivery date.
  • Designed, developed and manufactured RF components, sub-systems and systems for telecommunications, defense and space applications.
  • Assumed responsibility for meeting production targets, budgets, profitability targets and time schedules for individual projects.
  • Ensured planning for adequate production resources.
  • Internal lead for ERP implementation, conforming to ISO standards.
  • Introduced new Quality Management and awareness program.
  • Directed middle-management to upgrade production environment.
  • Established well-defined career paths and encouraged motivation to accept and resolve non-standard tasks and challenges.
  • Collaborated with marketing to modify product mix, meeting market demands.




  • Established cradle-to-sell manufacturing cycle for photo-write systems.
  • Devised company’s organizational structure and oversaw departmental key personnel hires.
  • Implemented internal controls / audit checks, achieving high operational efficiency and cost reductions
  • Led successful transformation of company by transforming a software distributor to high-tech manufacturer.
  • Recorded $600K first-year sales with 30% profit margin.

Senior Manager, Technical



  • Responsible for all phases of project execution.
  • Approved engineering/design changes, troubleshot and resolved complex technical issues.
  • Recognized for consistently meeting project deadlines with the highest possible quality standards.
  • Negotiated subcontract agreements, purchase orders and general contracts.

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