PROFESSIONAL SUMMARY:

• Served as Business Systems Analyst, Onsite Coordinator and Scrum Master with proven ability of leading cross functional, cross cultural and self - organizing teams.
• Strong Business Analysis Skills including in depth knowledge of Software Development Life Cycle (SDLC) - Waterfall, Agile/Scrum having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.
• Strong project management skills including planning and scheduling with experience in eliciting and requirement gathering, gap analysis, risk analysis, effort estimation etc.
• Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
• Excellent Business writing skills in creating Business requirements document (BRD), Functional requirements (FRD) and Use Case Specifications.
• Experience in creating application road maps, gathering and communicating business requirements and identifying functional and non-functional requirements matching technical system setups.
• Collaborated in various types of testing such as Unit Testing, User Acceptance Testing (UAT), System Integration testing (SIT), end-to-end testing, Sanity testing and Regression testing.
• Expertise in developing Test cases, Test plans and Test procedures in manual and automated test environments.
• Experience using Rally tool to capture Business and Technical User Stories
• Facilitated scrum(Agile) ceremonies grooming, sprint planning, retrospectives, daily stand-ups and Scrum of Scrum for offshore team

TECHNICAL SKILLS:

Methodologies: RUP, SDLC, UML, Agile, Extreme Programming SCRUM, JAD

Workflow Tools: MS Excel, MS Word, MS PowerPoint, MS Visio

Cloud Computing: Salesforce, ServiceNow

Languages: HTML, JSP, Apex, CSS, XML

Automation Tools: Selenium, QC, Cucumber

Collaboration Tools: Sharepoint, Rally, Jira

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Analyst

Responsibilities:

• Worked in partnership with Product Owner to understand user stories, define backlog priorities and ensure all dependencies are built in proper order so as to keep a continuous flow of work for the delivery team.
• Worked on the implementation of Incident Management, Problem Management, Knowledge Management and Workgroup Management for ITSM Suite Development Team.
• Duties performed for all releases include: user story creation/prioritization, development planning, test coordination/management, and release planning.
• Created and administered team SharePoint site, used as document repository, calendar and collaboration tool, as well as customer service portal providing information on our team’s goals and processes.
• Managed and tracked Defects using HP Quality Center (QC).
• Implemented UAT activities in coordination with business units.
• Prepared and maintained process and system based documentation.
• Prepared Cucumber acceptance criteria and coordinated with the Offshore team in automating the scripts and helped in setting up the data for testing.
• Used Rally for release and iteration planning, scheduling and tracking.
• Monitored and documented post-implementation problems and revision requests.

Confidential, Phoenix

Business Systems Analyst/ Scrum Master

Responsibilities:

• Used Software Development Life Cycle (SDLC) to design the whole process for efficient completion of the project.
• Extensive client interaction for gathering requirements and managing requirements.
• The project is Scrum based and I was involved in sprint planning, sprint reviews and facilitating communication between stakeholders and the team.
• Worked closely with teams of developers and testers throughout the entire development life cycle to elicit and manage requirements, create, execute, track and report on change requests and bugs.
• Facilitated formal and informal interview as well as JAD sessions with business clients and documented the business process flows.
• Generated a detailed software requirements specification document for the project with use cases and activity diagrams using UML.
• Maintained requirements to functionality traceability matrix in order to rapidly assess the effect of changes in requirements.­­
• Assisted documentation of system and business requirements, specifications and development of use-cases and test case scenario and helped in developing test plans for user acceptance testing (UAT).

Confidential, Phoenix

Responsibilities:

• Determine business systems objectives by evaluating end user requests and translate business requirements into functional requirements.
• Created requirements gathering schedule and project plan deliverable for scope and analysis phase.
• Removed obstacle for the team by escalating an issue to leadership resulting in early delivery of customer issue solution. Customer provided positive feedback.
• Recommend business solutions by analyzing requirements, constructing workflow charts, reviewing system capabilities and writing detailed specifications.
• Responsible for conducting interview sessions with business groups to extract requirements and produce process flows, Use Cases and document business rules..
• Develop user acceptance criteria and high level test plans and participates in user acceptance testing.
• Responsible for project plan using and initial interview sessions with business units to develop project sizing and budget.

Confidential, Phoenix

Responsibilities:

• Assisted in gathering and recording requirements, agreements and decisions while acting as a Scribe.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields.
• Verified and reviewed the milestones throughout the Rational Unified Process (RUP); applied the assessments to determine the iteration points.
• Identified and created Use Case from the gathered user requirements and prepared a comprehensive Use Case Specification Document.
• Created business flow diagrams, Activity diagrams for the developers and stake holders to understand the business process according to their perspective.
• Updated the management with the day-to-day progress and facilitate the channels.

Confidential, Phoenix

Responsibilities:

• Analysis and study of the Existing system.
• I was taking care of critical business requirements that needed immediate fix.
• Development of small Enhancement tasks.
• Design specification documentation and development of source code.
• Documentation and Coordination with the Offshore team.
• Due to Superior Performance, offered add on responsibilities of a Module leader handling the task allocations and deliverables.
• Participated in several sessions related to quality management, joint application development (JAD), defects management, business requirement and professional development.

Confidential

Business Analyst

Responsibilities:

• Was part of a team where I created the UI which displayed insurance details based on the City, State and Country of the person.
• The application was developed using JSP and Struts 1 and the data was persisted to an Oracle database.
• Was part of a presales team that was responsible to estimate the effort needed to Upgrade an existing Cascade list application. The application had interfaces to a mainframe system and a java based application.
• My role included Collecting requirements, be part of the team that did the architecture, work with the team that did the design and UML .