PROFESSIONAL SUMMARY:

• Over 10 years of experience in Information Technology as a Scrum Master and Business Systems Analyst.
• Worked through all phases of SDLC - Waterfall and Agile (Scrum).
• Participated and organized Scrum Meetings like Planning meetings, kickoff meetings, daily stand ups, retrospective, triangle meetings, release planning meetings.
• Experience working with external vendor and external client/ customer.
• Skilled in creating executive level presentation briefings and consulting on strategic planning to align with organizational goals and objectives.
• Proficient in agile framework and created Agile documentation like backlogs, user stories, scrum board etc.
• Proficient in Waterfall methodology and creating documents such as Impact Analysis, Gap Analysis, Business Requirements documents, Functional Requirements documents, Use Case documents etc.
• Worked with the UI/ UX Team to create mock ups and wireframes.
• Experience in data validation and data analysis and writing SQL Queries.
• Experience in data intensive system integrations using communication protocols like webservices, EDI etc.
• Wrote SQL Queries for Data Analysis and Data Validation.
• Testing expertise in performing Interface, Functional, GUI, Database, Performance Testing, Regression, Volume, Stress and Security testing and Black box Testing
• Good Customer facing and Customer/Production Support experience.
• Adaptable to work both as a team member as well as independently.
• Experience in creating training documents & training end users.
• Worked on multiple large initiatives simultaneously.

TECHNICAL SKILLS:

• JIRa
• Confluence
• Rally
• HPALM
• HPQC
• MS Office (Word, Excel, PowerPoint, Outlook)
• VISO
• Invision
• Axure
• SQL
• Oracle 11g, 12g
• Cognos
• Tableau
• MS SQL Server
• TOAD
• Adobe FrameMarker
• Text Epic Editor
• Photoshop
• TriSoft Infoshare
• Microsoft InfoPlus

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master/ Business Analyst

Responsibilities:

• Conducted Scrum ceremonies like Sprint 0, sprint Kick off meeting, Demo, Retrospective, Daily stand up etc.
• Maintained and Updated Product Backlog, Scrum board and burndown charts.
• Managed the requirements change and update process.
• Managed Release Backlogs.
• Worked on creating and maintaining multiple backlogs at the same time.
• Facilitated in story Prioritization meetings and story estimation meetings.
• Created fully groomed user stories by working with multiple business teams, Product managers and Product owners.
• Mapped the AS-IS and TO-BE process flows using MS Visio.
• For Mobile and LMS/ CMS: Worked with the UI/UX team and front end developers to help them understand the expected responsive (HTML) behavior of the screens/ features.
• For LMS/ CMS: Gathered requirements for Templates and components including defining information that will be grabbed from Taxonomy, DAM and information that will be input by the business.
• Gathered Security and Role based permission requirements.
• Helped to create new Salesforce applications for a variety of sales projects.
• Maintained SQL database and worked to integrate database with Salesforce applications.
• Gathered API/ Webservices requirements including that of the JSON format and API NACK/ ACK codes.
• Gathered requirements for Analytics and Dashboard set up.
• Created Data Mapping documents for Integration/ ETL purposes.
• Updated the Data Dictionary for Salesforce for the new fields created in the objects and forms.
• Created Data Flow Diagrams and updated the maintained the design documents.
• Worked closely with Developers and QA.
• Worked to create test plans and identify Test scenarios.
• Conducted Demo for the business and managed the requirements churn.
• Participated in Defect Review meetings and managed defects in HP ALM.

Confidential

Business Analyst/ Data Analyst

Responsibilities:

• Supported and lead efforts for implementing new concepts, process improvement, and technological advances for delivering outputs
• Gathered requirements for application interface and also for projects to be implemented in mainframe.
• Worked with SMEs to gather and understand requirements by facilitating/leading JAD sessions, and one on one session.
• Analyzed the as- Is process and Re-engineered some processes.
• Created in-depth Use Cases, and met with stakeholders to brain-storm all typical and atypical use cases to determine all as-is scenarios.
• Used existing use cases to have discussions about future Use Cases, and the outcome of those scenarios.
• Created Functional Specification Documents and maintained the technical design document.
• Extremely adept at technical communication with developers, technical architects and QA testers.
• Worked with SMEs to gather and understand requirements by facilitating/leading JAD sessions, and one on one session.
• Analyzed the as- Is process and Re-engineered some processes.
• Created in-depth Use Cases, and met with stakeholders to brain-storm all typical and atypical use cases to determine all as-is scenarios.
• Used existing use cases to have discussions about future Use Cases, and the outcome of those scenarios.
• Created Functional Specification Documents and maintained the technical design document.
• Extremely adept at technical communication with developers, technical architects and QA testers.
• Prepared project deliverables like Business and Functional Requirements document.
• Prepared use case docs and Process flow diagrams.
• Set up integrated data sets in Excel by combining different Flat files and XML files so that data could be analyzed.
• Worked on ETL documentation, performed ETL process and created data mapping documents and Data dictionaries.
• Involved in Data Analysis to see trends in numbers to work them in the requirements document
• Created pivot tables and used V look up to analyze data.
• Conducted interim analysis, QC, eSub work, as required
• Used and promoted the use of established standards, SOPs and best practices
• Participated in study locks by doing the final analysis of the data and reports.
• Integration of data from different studies for statistical analysis, reporting and data mining purposes.
• Worked with the technical team to produce revised integration of new requirements into the existing system.
• Worked with Client Experience team to determine look and feel of all new application screens, and confirmed that designed wire-frames matched the CE team’s GUI rules for the application.
• Created screen mock-ups and wireframes in Visio to show SMEs and Business Sponsors what the designed screen will look like. Used these aids to produce a deeper discussion of the requirements. This allowed for further in-depth requirements to be added to the Functional Requirement Documents.
• Conducted FRD reviews with the technical team, other BAs and SMEs to gather feedback and to get signoffs for the documents.
• Performed Change Management Procedures as defined by company procedure.
• Follow validation process for all the IT systems created - Quality Reviews and testing.
• Maintained traceability Matrix.
• Involved throughout SIT cycle for requirements clarification, test data creation as well as test execution.
• Conducted UAT independently with the SMEs
• Played key role in defect cycle, defect management and defect resolution during SIT and UAT.
• Played key role in Implementation testing and Go live verifications.

Confidential

Lead Agile Business Analyst

Responsibilities:

• Created process flow diagrams in Visio.
• Worked with the PO to created Product backlog and subsequently divided it into release backlog.
• Managed backlog in Jira and updated stories in the software too.
• Provided analysis around current business processes and reconcile with target-state processes
• Maintained backlog and responsible for quarterly prioritization with the product owners and managers.
• Responsible for documentation of all technical epics/user stories as well as tickets for the development team.
• Responsible for all integration cross-functional team issue resolution and roadmap planning.
• Created detailed user stories and worked with UI UX team to create screen mock ups/ wireframes using Invision.
• Helped the team create and organize the electronic scrum board in Jira and conducted the daily stand ups.
• Worked with the design team to lay out the system diagrams and wrote down the Restful Webservices (XML, XSD etc) requirements.
• Created Data maps for integration work.
• Worked closely with developers and testers to ensure business needs were translated accurately into working systems .
• Gave release demos and presented solution to upper management including the board of directors.
• Worked through the defect management throughout the sprint and during hardening sprint.
• Updated Management on the progress of the team using burn down charts and PowerPoint presentations.
• Gave Bi weekly project updates to upper management.
• Created training documents.
• Worked with Junior BAs to mentor them.

Confidential, Omaha, Nebraska

Business Systems Analyst

Responsibilities:

• Used the SDLC methodology guidelines to carry out every step of the business modeling process.
• Identified and documented business processes to define high-level model.
• Lead discussions and JAD Sessions to gather business requirements and discuss possible solutions documenting them into a Business Requirements Document and translating into Functional Requirements doc.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level information.
• Gathered Functional and Data Requirements, analyzed workflows and created Use Cases, Requirement Specifications, Report Specifications, Data Requirements, Data Mappings and High Level Flow Diagrams
• Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
• Documented business rules.
• Worked with Compliance team to validate that requirements are Basel II and SOX compliant.
• Evaluated the requirements and worked with business to create two new systems for solution implementation called RAM (Risk Assessment Manager) and UET (Underwriter Evaluation Tool).
• RAM would assess risk within the framework depending customer Income statement, Balance Sheet, perform financial analysis, property type, employment history, credit checks etc.
• UET would produce standard underwritten agreements based on the information prepared by the underwriter.
• Created Integration documentation for all data integration points.
• Documented web-services requirements to acquire data from the bureaus.
• Performed analysis of business requirements and interpreted transformation rules for all target data objects.
• Developed a vision plan that defined the primary goals, objectives and scope of the project.
• Documented use cases, created use case diagrams that described the behavior of the system and modeled them in Visio.
• Created excel mock ups.
• Created customized report wireframes and mock ups for OBIEE/ RPD Developer’s use.
• Validated the reports data using SQL (have used TOAD and SQL developer)
• Identified, organized, and documented the changing requirements of the project and created Change Request Documents as needed.
• Worked with traceability with in the project modules and also cross project traceability between several related projects using Excel.
• Logged defects to HP Quality Center and interacted with developers to resolve the defects then verify fixes and close bugs
• Dedicated a good portion of time with the QA team in front-end, back-end and Regression testing.
• Coordinated with the business partners in conducting the UAT (User Acceptance) Testing.

Confidential

Technical Writer/ Business Analyst

Responsibilities:

• Performed GAP analysis for the modules in production, conduct Feasibility Study and perform Impact Analysis for proposed enhancements.
• Carried out extensive analysis of the business requirements and subsequently developed high level Use Cases.
• Created product backlogs and groomed acceptance criteria.
• Extensively used Visio in developing the necessary user interfaces and documenting them.
• Prepared project reports for management and assisted the project manager in the development of weekly and monthly status reports, policies and procedures.
• Created Mockups to focus on how proposed system will look/work using wireframes in Confidential
• In charge of transitioning clients to the cloud and integrating SaaS.
• Organized a number of JAD sessions wherein the SMEs, designers, developers and testers could communicate to enhance the quality of the product.
• Participated in design walk-through with Subject matter experts (SMEs) and the technical team.
• Assisted Quality Assurance team while conducting the User Acceptance Tests.
• Integrated the pricing system database to Oracle 12C.
• Assisted in the extraction of data using SQL from Oracle Databases. Provided different access levels after consulting with Database tem to other team members. Involved in transfer of data and documents with Oracle from one user to another.