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Business Analyst Resume

Norfolk, VA

PROFESSIONAL SUMMARY:

  • 8 Years of experience in Business Analysis in Healthcare IT and Pharmaceutical domains
  • A Business Analyst with years of IT implementation in Confidential and industry standards, SDLC practices and UML tools.
  • ERP experience and hands on expertise
  • 3 plus years’ experience as a Business/Application Analyst supporting HR systems (Core HR, Recruiting, On - boarding, Compensation, Performance Management, Talent Management, Workforce
  • Agile software development practices.
  • Product Backlogs within an Agile environment
  • Worked independently on complex tasks which required analysis and action.
  • 5 years of hands-on experience in creating, modifying and maintaining requirements and design documents for healthcare companies
  • Supported website design and development efforts by providing user experience insights and guidance. tracked computer programming, documenting, managing configuration, testing, and bug fixing
  • Progressive healthcare experience including: Medicaid policy; program analysis; health information technology; public health policy; federal and state regulation compliance ( Confidential /Medicaid, HITECH, ARRA); and claims management.
  • Medicaid experience including Medicaid Management Information Systems (MMIS) and Managed Care administration.
  • ERP Business Analyst who handled information systems responsible for contributing with constant improvements and enhancements.
  • Developed and maintained customizations and interfaces, supported human resources, propose business solutions and conducted analysis sessions.
  • Technical expertise, teamwork, time management, and communication abilities.
  • Five (5) years of experience providing business analyst services for complex and dynamic, multi-agency technology projects in the healthcare industry.
  • Five (5) years of hands-on experience in serving as a liaison between business and IT in gathering business requirements needed for complex system modifications, enhancement and implementations.
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop
  • Three (3) years of experience in conducting JAD sessions
  • Acted as a person of contact concerning policies and regulations
  • Facilitated meetings with project stakeholder and subject matter experts to elicit business and functional requirements and understand current business process.
  • Identified and documented impact of proposed system changes to existing business process and provided guidance and suggestions for improvement.
  • Developed business process description, detailed functional requirements, analytical reports and other pertinent SDLC artifacts
  • Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
  • Worked closely with senior business management staff.
  • Agile Application Lifecycle Management (ALM) experience.
  • Client facing and analytical procedures and excellent communication skills

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, 2007, Windows

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational Requisite Pro

Business Modeling Tools: Provision, Excel, Power Point, UML, Agile, Waterfall, DRAMS

Business Process Modeling: Blue works live IBM Tool

Bug Tracking Tools: Rational Clear Quest, Quality Center 9, Guidewire, Rational req. Pro Clear Quest Standards & Methodologies Waterfall, Scrum, RUP, SDLC, Agile, HIPAA, Claims, EDI837/835/834/ICD 9 and ICD 10

Utility Tools: MS Office Suite, MS Project, MS Share Point, Adobe Photoshop

Data warehousing Tools: Erwin, DRAMS

Domain knowledge: Manufacturing in Confidential, CRM, ERP

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, Norfolk, VA

Responsibilities:

  • Analyzed complex end user needs using Pega NextGen Application to determine optimal means to determine those needs participated in story creation, backlog refinement, and Scrum events actively, including Sprint planning, daily standup, retrospective, and reviews
  • Collaborated with product owners, business partners, Scrum Masters, and architects to build and define the product backlogs
  • Experience with Pharma secondary data like Specialty Pharmacy / distributor data, Claims data
  • Worked with other Strategy team members, Content Marketing, Design, and Development teams, and external vendors to launch campaigns on-time and on-budget created and maintained applications and frameworks involved in a software release life cycle and resulting in a software product for organizational and customer reporting purposes supported HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Agile Application Lifecycle Management (ALM) experience.
  • Worked independently on complex tasks which required analysis and action.
  • Knowledge of technical analysis, implementation and configuration
  • Analyzed files to extract data for quality control assessment of the operation and using LMS
  • Supported and familiar with laboratory management system (LMS)
  • ERP experience and hands on expertise
  • Big data environment familiarity
  • Demonstrated success in developing Product APIs Domain knowledge of the payment industry. Excellent presentation skills and comfort presenting complex information to senior leadership
  • Big data environment Experience using Tableau
  • Ability to teach others the art of analysis and developing product APIs
  • 3 plus years’ experience as a Business/Application Analyst supporting HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Worked on State Based Marketplace solutions
  • Business modeling experience and ability to create and maintain project schedules and plans
  • Used Rally and Jira as Agile tools
  • Developed new and innovative digital engagement and growth strategies
  • Conducted JAD sessions with the team received requests to change business rules and mapped data from the source system. Received multiple change request from the client and was able to resolve those issues and suggest fixes to avoid impacts to the project scope.
  • Performed story analysis to determine conditions of satisfaction and comprehend the impact to other systems, projects, domains, and operational teams

Environment: Windows 7 Professional, MS Excel, MS Project, SQL Server Management System 2012 UML, MS Office suite, MS Visio, IBM Blue works Live Reconciliation, Aggregation, Financial services, CPL, Data analytics, Informatica, HDH, ICOE, Clear quest, JIra

Business Analyst

Confidential, NY

Responsibilities:

  • Received multiple change request from the client and was able to resolve those issues and suggest fixes to avoid impacts to the project scope.
  • Collaborated with Strategy, Design, and Development teams to create websites and landing pages and optimize conversions and overall user experience
  • Worked independently on complex tasks which required analysis and action.
  • Agile Application Lifecycle Management (ALM) experience.
  • Knowledge of technical analysis, implementation and configuration
  • Project Management Office (PMO) processes, policies and procedures.
  • Conducted workshops and Joint Application Development (JAD) sessions Project meetings, Reviews and walk through sessions.
  • Throughout my career, he has used all this tool to document, present information and provide information in varying formats.
  • Well versed in technical information, reports, and work products, support workforce/talent acquisition or dismissals, program information and management system requirements, compliance areas, metrics, goals and objective
  • Automation and Specification API analysis
  • Worked on Making the system a digital one from paper application by applying a call flow and automated AVR
  • On projects throughout his career he has created process flows for present state and future state
  • Contributed to all phases of the lifecycle from launch to go -live.
  • Yes, throughout his career he has maintained all steps in the process from initial phase to go -live. Including all action items and changes request.
  • Throughout his career he has always worked on multiple projects in different stages and managed all the admin work required for them in short deadlines.
  • Conducted JAD sessions with different team configured systems and activities, and occurrences

Environment: Windows 7 Professional, MS Excel, MS Project, SQL Server Management System 2012 UML, MS Office suite, MS Visio, IBM Blue works Live Reconciliation, Aggregation, Financial services, CPL, Data analytics, Informatica, HDH, ICOE, Clear quest, JIra

Business Analyst

Confidential

Responsibilities:

  • Served as a liaison between the business team and the project team by assisting the business in identifying, understanding, and documenting their business needs
  • Understood the importance of the developer experience to maximize impact, distribution and success for those building on top of APIs
  • Gathered business requirements for the related enhancements in the administration process by conducting meetings, interviews, and JAD sessions with stakeholders.
  • Analyzed evaluated and recommended enhancements to client's customer experience across digital channels and touchpoints.
  • Performed Requirement gathering and Business Impact Analysis.
  • Used and experienced with laboratory management system (LMS)
  • Wrote the BRD diagram to ensure high level design is accepted by the client.
  • Created an Eligibility/ claims/ Provider File data layout
  • Performed the standardized control balance check against the extract and delivered via existing processes used for the current extract
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
  • Supported HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Agile Application Lifecycle Management (ALM) experience.
  • Knowledge of technical analysis, implementation and configuration
  • Agile software development practices.
  • Product Backlogs within an Agile environment improved format and content of documents related to projects
  • Participated in training courses, requirements gathering and tool sets, application of acquired skill-set and implementation of recommended Process improvements
  • Highly knowledgeable regarding various Confidential provider types
  • Affordable Care Act implementation experience
  • Worked independently on complex tasks which required analysis and action.
  • Blues experience, including ITS knowledge
  • Excellent communication and presentation skills
  • Expertise in Summary of Benefit Coverage and Portals

Environment: Windows 7 Professional, MS Excel, MS Project, SQL Server Management System 2012 UML, MS Office suite, MS Visio, IBM Blue works Live Reconciliation, Aggregation, Financial services, CPL, Data analytics, Informatica, HDH, ICOE, Clear quest, JIra

Business Analyst

Confidential, Baltimore, MD

Responsibilities:

  • Worked on Data analytics and intelligence to monitor and solve the various queries using SQL server
  • Updated the Interface document and wrote new requirements to the system design document
  • Analyzed departmental computing projects, including goal definition, time lines, data, processing, controls and standards
  • Utilized Agile Scrum practices to help the team increase their velocity
  • Supported HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Agile software development practices.
  • Product Backlogs within an Agile environment
  • Solicited requirements from Subject Matter Experts while managing expectations and providing technical leadership/user support requirement
  • Worked on Reporting and data integration using SQL server
  • Created spreadsheets and reports and solved discrepancies and communicated with Operations to send the solutions via a Managed File Transfer
  • Worked on the business and technical sides enough to understand the needs that arrive from making products supported HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Healthcare IT experience
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues

Business Analyst

Confidential, Rockville, MD

Responsibilities:

  • Confidential is a patient support services company that provides high touch to highly automated patient access and adherence programs, based on the product’s needs.
  • The Project Goal was to support Confidential and to manage the Specialty Pharmacy Provider (SPP) distribution process. Confidential outlines the shared specifications that the other partner organizations will use as requirements for building an automated system facilitating data exchange
  • Responsibilities:
  • Experience with Pharma secondary data like Specialty Pharmacy / distributor data, Claims data
  • Used a replica of Patient First in my analysis of Pharma requirements of the application
  • Worked with BI (Benefit Investigation) Delivery Manager and Operations to analyze and document business processes and requirements.
  • Established, reviewed, revised, interpreted and implemented policies, procedures and program standards supporting the Program
  • Coordinated testing efforts between US and offshore QA teams.
  • Created system and training documentation to include instructions on new features, release notes, and user manuals
  • Knowledge of technical analysis, implementation and configuration
  • Provided project management expertise to ensure overall project plan successfully executed project’s goal, objectives, work plans, schedule, scope and milestones.
  • Worked closely with various stakeholders, SMEs and staff to understand and document Business, Functional and Software requirements.
  • Researched, created and reviewed requirement documents along with business Use Cases.
  • Expertise in Information Technology, Data, and Process Management with emphasis on Business Systems Analysis.
  • Efficient in conducting workshops and Joint Application Development (JAD) sessions, Project meetings, Reviews and walk through sessions.
  • Supported laboratory management system (LMS)

Business Analyst

Confidential, El Segundo, CA

Responsibilities:

  • Worked on MMIS, EDI, Pharmacy OS+, Claims, remittance advice and payments
  • Performed Change requests and traced all changes in the DSD supported HR systems (Core HR, Recruiting, On-boarding, Compensation, Performance Management, Talent Management, Workforce
  • Provided analysis and reviewed documents to track defects and CTC's
  • Met with SME's and PMP's to plan out the resolution of deliverables per state requirements
  • Participated in hundreds of meetings either with functional teams or developers and state partners
  • Identified, evaluated and documented business needs and objectives, operational processes and procedures, problems and requirements.
  • Recommended operational and process improvements based on efficiencies and available technologies.
  • ALM experienced and implementation of applications end to end
  • Agile software development practices.
  • Product Backlogs within an Agile environment
  • Maintained a repository of performance metrics, and generates management reports illustrating statistical data, text and graphics
  • Was assigned to lower level management functions.
  • Coordinated with stakeholders to develop business cases for potential new products or initiatives.
  • Documented and maintains workflow and business process models related to assigned projects.
  • Worked with other departments to identify and document business requirements, workflow, policies and procedures
  • Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues
  • Familiarity with laboratory management system (LMS)
  • Always involved providing information in a business language and technical language to multiple different end users.
  • Altered or assessed vendor features, functions, products, and attributes.
  • Identified, reviewed, analyzed, and documented program policy, state rules & regulations to support the Medicaid and other healthcare programs
  • Identified insights and understood trends, and optimized digital campaign spend and performance accordingly
  • Created and executed user test plans.

Environment: Windows XP Professional, XML, MS Access, EDM Quality, EDM CRF, MS Excel, MS Project, RUP, Oracle, UML, JD Edwards, MS Office suite, MS Visio, Crystal Reports, DRAMS, Oracle Client, Req. Pro, CQ, Clear Quest, EDIFECS, Doors, ALM, Agile, JIra

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